Business Commons^™

Franchising: A Microfoundational View Of Personality Relationships Towards Franchisee Financial Performance, Christopher Heath Rehkop

Theses and Dissertations

The franchisor-franchisee relationship is unique; it provides a blend of entrepreneurial spirit with the structure of an established corporation. Franchisees operate with a degree of independence, taking certain risks and managing the details of day-to-day business, yet are also obligated to follow prescribed systems and processes of the franchisor. Both parties have a vested interest in the success of this relationship. While many macro-level factors (economy, technology, and demographics) come into play for a franchise’s success, one micro-level variable that may be identified early during recruitment is the personality characteristic of the franchisee candidate. A micro-level or “microfoundations” approach addresses …

Factors That Influence Nonprofit Sector Employees’ Motivation: A Case Study From Egypt, Nada Shaaban Miry

Theses and Dissertations

The issue of employee motivation received much attention in the last few decades. That attention came from its significant practical and theoretical role in the field of management. To understand how motivation influences employees’ behavior, we have to know that every employee is motivated differently based on their preferences and characteristics. Therefore, it is essential to discover individual motivation factors for each employee. This study examines the factors that stimulate employees’ motivation and explain how to use those motivational factors to improve employees’ performance and engagement. It focuses on three non-profit organizations in Egypt and provides empirical evidence of the …

A Contemporary Study On The Impact Of Regulations On Business Performance, Brian C. Mulligan

Theses and Dissertations

This dissertation examines Nobel Prize Laureate Hayek's ominous warning that economic liberty in the U.S. is at risk, due to regulations, of becoming an unplanned administrative state. The research seeks to understand the effects of regulations on business performance and how to right-size them for a healthy business environment. These objectives are accomplished with two papers: (1) a macro cross-discipline literature review and call for research on the impact of regulations on business performance, and (2) a qualitative grounded theory study from interviews from elite business executives on their perspectives on the impact of regulations on business performance. The findings …

Aligning Performance Management Systems For Lasting Outcomes In Humanitarian Operations, Kalyn M. Howard

Theses and Dissertations

Logistics is dynamic, expansive, and critical to organizational success. While it is generally believed that effective logistics management is associated with positive performance outcomes, the links between organizational practice and performance are understudied. This dissertation leverages resource-based theory and organizational learning theory to examine organizational practice and performance in non-traditional logistics settings, with particular focus on military organizations and humanitarian operational settings. First, a meta-analytical study establishes generalizable associations between various operations management practices and performance outcomes. Then, this is applied to dynamic humanitarian logistics settings, exploring how practitioners perceive practice and performance, and how this is reported and documented …

Exploring Factors Related To Customer Service Representatives’ (Csrs) Performance In Call Centers., Ruth R. Jayson-Polk

Theses and Dissertations

This study provides critical research on individual change and its impact on individual performance using the ADKAR change management model. This applied dissertation was designed to research improvement in call monitoring performance scores between two groups of customer service representatives’ (CSRs): the experimental group receiving the ADKAR change management intervention, and the control group, who did not receive the ADKAR change management intervention. The ADKAR change management model (Hiatt, 2006) provided the theoretical framework for the study.

The literature review revealed that change management is a critical component of organizational change but is driven by individual change. The literature informs …

The Connection Between Race And Performance Of Nba Draft Picks, Jeremiah Mitchell

Theses and Dissertations

This paper examines the relationship between race and performance in terms of one of the highest forms of efficiency in basketball, field goal percentage, based on college statistics, with regard to draft position, career earnings and NBA win shares.

Implementimi Dhe Funksionaliteti I Shtëpive Të Mençura, Besart Musliu

Theses and Dissertations

Termat si smart homes, intellegent homes, home networking janë përdorur për më shumë se një dekadë për të prezantuar konceptin e pajisjeve të rrjetave dhe atyre shtëpiake. Sipas Smart Homes foundation definicioni më i mirë për këtë teknologji është integrimi i teknologjisë dhe shërbimeve përmes rrjetave për një jetë më të mirë. Kohëve të fundit, shumë smart house projekte janë realizuar në shtëpitë e të moshuarve. Qëllimi i prezantimit të smart teknologjisë nëpër këto shtëpi është që qiramarrësit të qëndrojnë të pavarur në shtëpinë e tyre sa më shumë që të jetë e mundur. Aplikacionet janë të fokusuara në siguri, …

The Contextual Impact Of Innovation And Operational Spillovers On Firm Performance, Cherry Singhal

Theses and Dissertations

Extant literature across various research disciplines has investigated the influence of a firm’s technological innovation on its performance. However, the findings on this relationship remain inconclusive as it is subject to many strategic and environmental factors. In this dissertation, the relationship between a firm’s technological innovation and performance is evaluated. Additionally, this relationship is examined in the presence of various contextual factors.

In the first study, meta-analysis is utilized to quantitatively aggregate existing empirical research in this domain. Cultural and institutional aspects of the nation in which the firm operates are examined for their potential in explaining variability within the …

Favorability Of Financial And Nonfinancial Performance Measures And Analysts' Recommendations, Thomas F. Lewis Jr

Theses and Dissertations

This study investigates the extent to which sell-side analysts make full use of available financial and nonfinancial information signals in formulating stock recommendations. Prior research shows that investors rely strongly on sell-side analysts’ recommendations and that sell-side analysts pay considerable attention to nonfinancial measures in making their decisions. However, prior research has primarily focused on the mere presence of nonfinancial measures and not the extent to which the direction of such measures (i.e. favorability) is associated with firm value, or assessed the extent to which any interaction between financial measures and the direction of nonfinancial measures may influence analysts in …

Ceo Characteristics And The Choice Of Using Non-Financial Performance Measures In Compensation Contracts, Melloney C. Simerly Ph.D.

Theses and Dissertations

This study examines how CEO characteristics influence the decision to use non-financial performance measures (NFPM) in compensation contracts. Specifically, I examine the CEO characteristics: gender, age, tenure, risk-aversion, overconfidence, and sensitivity of wealth. Using trait theory and the extant literature examining NFPM, females, age, tenure, and risk-aversion are expected to be positively associated with the use of NFPM while competing hypotheses are presented for overconfidence and sensitivity of wealth. Employing a two-way fixed effects method, controlling for fixed effects at the firm and year level, I find that female CEOs are positively associated with the use of NFPM because of …

The Moderating Effect Of Psychological Empowerment On The Relationship Between Network Centrality And Individual Job Performance, David A. Washington

Theses and Dissertations

The purpose of this research was to identify the effect of psychological empowerment (PE) on social network location and individual performance. This study sought to test three hypotheses, which were introduced through a comprehensive literature review, regarding the relationships between social network centrality and individual job performance. Research has indicated a positive relationship between network centrality and performance; however, other research suggests performance can be better predicted by including motivation in the model. Therefore a moderation model was developed and tested to identify the relationships between network centrality, PE, and three categories of individual job performance: task performance, organizational citizenship …

An Analysis Of Competencies For Managing Science And Technology Programs, Sidney W. Goehring

Theses and Dissertations

The purpose of this research is to analyze competencies needed for successful program management of Research and Development (R&D) programs -- also known as Science and Technology (S&T) programs -- within the Department of Defense (DoD). Current competency models are in development for the DoD Acquisition, Technology, and Logistics (AT&L) functional areas. Using an interim competency model developed for the Program Manager career field comprised of 36 technical competencies and 27 professional competencies, the research compares competencies' criticality scores rated by traditional acquisition program managers (PMs) with those rated by S&T program managers. In 42 out of 63 instances (67%), …

Utility Assessment Of Specificity In Upward Feedback Instruments For Leadership Development, Theresa M. Wardak

Theses and Dissertations

Recently, organizations have been modifying performance appraisal systems to collect data from multiple sources to guide the development of supervisors. Upward feedback programs focus on development rather than appraisal by supplementing traditional downward feedback with subordinate feedback. The utility of two upward feedback instruments was assessed in this study; one is a commercially available instrument, the Leadership Practices Inventory (Posner & Kouzes, 1988) and the other is the recently developed, non-proprietary Upward Feedback Instrument (2002). The Upward Feedback Instrument was designed to measure leadership behaviors at a more specific level. It was thought that greater feedback specificity world lead to …

Establishing A Career Development Plan For The System Support Manager, Noelia Mendoza

Theses and Dissertations

Career development plans are created to assist individuals in establishing their career objectives. The most commonly used career path model is the pyramid career model. It identifies the ideal job experiences, training, and education needed to reach career success. Although the model seems to provide everything needed to succeed, it fails to answer why the experiences identified are important. The answer to that question can be found in the competency model. This thesis looked at how the pyramid career model and competency model can be used to groom individuals. The variables that contribute to overall job performance and the competencies …

Effects Of Situational Factors On The Work Performance Of Aerial Port Technicians, Joseph T. Dougherty

Theses and Dissertations

This research investigated the impact of situational factors on aerial port productivity. Results showed constraints had little impact on performance. However, perceptions of constraints and performance were significantly related to individual differences in temperament.

Identifying Situational Factors Contributing To Combat Performance During Desert Shield And Desert Storm, Gary E. Jandzinski

Theses and Dissertations

Previous research into morale, cohesion, and motivation as determinants of performance during combat concentrates primarily on front-line ground troops. This research focuses on determinants of high performance involving United States Air Force (USAF) aircraft maintenance personnel in rear-echelon contingency bases during Desert Shield and Desert Storm. The significant amount of combat force projected from USAF contingency bases and the likely continued use of such force justifies analysis of determinants of performance for this environment. Basic situational factors (information, food, living conditions, Morale, Welfare, and Recreation (MWR) activities, mail and phone service, and entertainment) are potentially influential in motivating maintenance personnel …