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Development Of Effective Computer Tutorial Documentation, Sheryl L. Fields
Development Of Effective Computer Tutorial Documentation, Sheryl L. Fields
Theses
This thesis will focus on the study of developing effective tutorial documentation.
In the past, computer documentation was written almost exclusively by engineers and programmers (or other highly trained personnel). Because of this, it was referential rather than tutorial, and it tended to assume the audience had a high level of technical knowledge and expertise. People using computers today come from a wide variety of backgrounds, many of them not technical. These users need tutorial manuals that are written in every day language and that emphasize what the user does, not what the machine or the program does.
The instructions …
An Investigation Into The Resistance Factors Associated With The Use Of Computers In Office Automation, Norman L. Davis
An Investigation Into The Resistance Factors Associated With The Use Of Computers In Office Automation, Norman L. Davis
Theses
This thesis will investigate the resistance factors associated with the use of computers in automation.
Primary and secondary research has shown that high level employees and low level employees resist the use of computers in their work milieu. By studying the use of Electronic Mail, it has been shown that those employees who rank themselves as upper management resist using the computer resources available to them and those employees who rank themselves as lower management also demonstrate resistance. Those employees who rank themselves as middle management do not demonstrate such resistances.
This investigation, and the research that has preceded it, …