Business Commons^™

Designing The Dynamics Of Service Innovations, Arcot Desai Narasimhalu

Research Collection School Of Computing and Information Systems

There is no serious tool available to design service innovations even as it is gaining in important attention from the academic and industrial worlds. This paper presents a method that is specifically developed to help service innovators plan and design their innovations. The method recognizes the dependencies that exist across a service provider, customers and suppliers and help identify potential inconsistencies in the design of service innovations.