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E-Government Capabilities And Crisis Management: Lessons From Combating Sars In Singapore, Shan Ling Pan, Gary Pan, Paul R. Devadoss

Research Collection School Of Accountancy

The city-state of Singapore has been highly ranked for its e-government services. Over the past two decades, it has leveraged its IT infrastructure for economic development and transformed its public services. The SARS outbreak in 2004 turned into a national health crisis because it spread rapidly and the medical community had little knowledge of how to treat the new mutation of the corona virus. Yet, several Singaporean government agencies utilized the e-Government infrastructure and related resources to quickly bring the outbreak under control. In particular, the government?s IT infrastructure streamlined communications, information exchange, and data flow, and significantly eased collaboration …