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Articles 1 - 23 of 23
Full-Text Articles in Business
Certainty As A Moderator Of Feedback Reactions? A Test Of The Strength Of The Self-Verification Motive, Frederik Anseel, Filip Lievens
Certainty As A Moderator Of Feedback Reactions? A Test Of The Strength Of The Self-Verification Motive, Frederik Anseel, Filip Lievens
Research Collection Lee Kong Chian School Of Business
The present study investigated whether employees are merely interested in hearing good news about themselves, as predicted by self-enhancement theory, or are more interested in feedback that confirms their self-concept, as predicted by self-verification theory. We examined in a field study whether self-view certainty serves as a moderator and strengthens the effect of congruence between individuals' self-views and the performance feedback they receive about these self-views on feedback reactions. Polynomial regression results revealed that people mainly reacted favourably to positive feedback. Prior self-views did not play a key role in explaining feedback reactions. As feedback scores were the main determinant …
A Within-Person Perspective On Feedback Seeking About Task Performance, Frederik Anseel, Filip Rene O Lievens
A Within-Person Perspective On Feedback Seeking About Task Performance, Frederik Anseel, Filip Rene O Lievens
Research Collection Lee Kong Chian School Of Business
In organisations, feedback about multiple performance dimensions is often available. Consequently, employees have to decide on which performance dimensions they will be seeking feedback. In a lab experiment 126 students indicated on which performance dimensions they wanted to receive feedback after completing a computerized in-basket task. Results showed that participants especially sought feedback about their best and most important performance dimensions. Individuals with a high learning goal orientation sought more feedback about their least important performance dimensions as compared to individuals with a low learning goal orientation. In general, results indicated that previous findings obtained in between-person studies of feedback …
Managing News In A Managed Media: Mediating The Message In Malaysiakini.Com, Augustine Pang
Managing News In A Managed Media: Mediating The Message In Malaysiakini.Com, Augustine Pang
Research Collection Lee Kong Chian School Of Business
Widely regarded as an anomaly in the neo-authoritarian system in Malaysia, Malaysiakini.com is proving that managing an independent media in a government-managed media landscape is more than a Sisyphean struggle. Employing participant observation and interviews, supplemented by artifacts and media accounts, this study seeks to understand the media management of Malaysiakini.com through news management, using Shoemaker and Reese’s (1996) hierarchy of influence model, which posits a framework of internal and external forces that affect news management. The study found determined attempts to minimize ideological influences through media socialization by accentuating on the direct influences, such as the journalists’ role in …
Corporate Crisis Planning: Tensions, Issues, And Contradictions, A. Pang, Fritz Cropp, Glen T. Cameron
Corporate Crisis Planning: Tensions, Issues, And Contradictions, A. Pang, Fritz Cropp, Glen T. Cameron
Research Collection Lee Kong Chian School Of Business
Purpose – Crisis planning, which symbolizes an organization's crisis preparedness and often conceptualized at the corporate headquarters, is increasingly decentralized to regional centers of global companies. These centers, in turn, synchronize their crisis master plans with its national units for expeditious management of localized crises. The purpose of this paper is to capture the decision-making processes that practitioners at a regional center faced as they nurtured their master plan from conception to implementation. Design/methodology/approach – The qualitative method is used. This is a case study of a Fortune 500 company with plants in every continent. The company has four regional …
Verbal And Nonverbal Impression Management Tactics In Behavior Description And Situational Interviews, Helga Peeters, Filip Lievens
Verbal And Nonverbal Impression Management Tactics In Behavior Description And Situational Interviews, Helga Peeters, Filip Lievens
Research Collection Lee Kong Chian School Of Business
This study investigated how structured interview formats, instructions to convey favorable impressions, and applicants' individual differences influenced the use and effectiveness of verbal and nonverbal impression management (IM). Results from 190 people who were screened for a training program demonstrated that interview format affected the kind of tactics used, which in turn positively influenced interviewer evaluations. Behavior description interviews triggered self-focused (and defensive) tactics, whereas situational interviews triggered other-focused tactics. Instructions to convey a desirable impression also enhanced the use of specific tactics (self-focused and other-focused verbal IM tactics) and moderated the effects of individual differences on IM use. IM …
Video-Based Versus Written Situational Judgment Tests: A Comparison In Terms Of Predictive Validity, Filip Lievens, Paul R. Sackett
Video-Based Versus Written Situational Judgment Tests: A Comparison In Terms Of Predictive Validity, Filip Lievens, Paul R. Sackett
Research Collection Lee Kong Chian School Of Business
In this study, the authors examined whether video-based situational judgment tests (SJTs) have higher predictive validity than written SJTs (keeping verbal content constant). The samples consisted of 1, 159 students who completed a video-based version of an SIT and 1,750 students who completed the same SIT in a written format. The study was conducted in a high stakes testing context. The video-based version of an interpersonally oriented SJT had a lower correlation with cognitive ability than did the written version. It also had higher predictive and incremental validity for predicting interpersonally oriented criteria than did the written version. In this …
Empowerment Through Choice?: A Critical Analysis Of The Effects Of Choice In Organizations, Roy Y. J. Chua, Sheena S. Iyengar
Empowerment Through Choice?: A Critical Analysis Of The Effects Of Choice In Organizations, Roy Y. J. Chua, Sheena S. Iyengar
Research Collection Lee Kong Chian School Of Business
The provision of choice is one of the most common vehicles through which managers empower employees in organizations. Although past psychological and organizational research persuasively suggests that choice confers personal agency, and is thus intrinsically motivating, emerging research indicates that there could be potential pitfalls. In this chapter, we examine the various factors that could influence the effects of choice. Specifically, we examine individual-level factors such as the chooser’s socioeconomic status and cultural background. We also examine situational factors such as the content of choice and the number of choices offered. We then expand our discussion on the effect of …
Gender Differences In Perceived Work Demands, Family Demands, And Life Stress Among Married Chinese Employees, Jaepil Choi, Chao C. Chen
Gender Differences In Perceived Work Demands, Family Demands, And Life Stress Among Married Chinese Employees, Jaepil Choi, Chao C. Chen
Research Collection Lee Kong Chian School Of Business
Although gender-based division of labour and the identity theory of stress suggest that the relationship between work and family demands and life stress may vary as a function of gender, it is largely unknown whether these arguments are also valid in China. To address this gap in the existing literature, the current study investigates the gender differences in perceived work and family demands, and the effects of these perceived demands on the life stress of Chinese male and female employees. The study of 153 married Chinese employees found that Chinese women perceived a higher level of family demands than did …
Dynamics Of Trust In Guanxi Networks, Roy Y. J. Chua, Michael W. Morris
Dynamics Of Trust In Guanxi Networks, Roy Y. J. Chua, Michael W. Morris
Research Collection Lee Kong Chian School Of Business
Interpersonal trust is an important element of Chinese guanxi network. In this chapter, we examine Chinese guanxi network from a trust perspective. We adopt the distinction that trust could be built on either a socio-emotional basis (affect-based trust) or an instrumental basis (cognition-based trust) and use this lens to examine cultural differences in Chinese and Western social networks. Specifically, we will discuss (a) how the two dimensions of trust are related in the Chinese versus American context, and (b) how affect-based trust is associated with different forms of social exchange in Chinese versus American social networks. Because dyadic relationships are …
Make, Buy, Or Ally: A Transaction Cost Theory Meta-Analysis, Inge Geyskens, Jan-Benedict E. M. Steenkamp, Nirmalya Kumar
Make, Buy, Or Ally: A Transaction Cost Theory Meta-Analysis, Inge Geyskens, Jan-Benedict E. M. Steenkamp, Nirmalya Kumar
Research Collection Lee Kong Chian School Of Business
Since the publication of Williamson's Markets and Hierarchies, many empirical articles have investigated the tenets of transaction cost theory. Using meta-analytic techniques, we quantitatively synthesized and evaluated transaction cost-based empirical research on organizational boundary (make, buy, or ally) decisions. We found strong support for the theory for both make versus buy and ally versus buy decisions. However, we did not find evidence that asset specificity had stronger predictive power than uncertainty. Hierarchical and relational governance appropriately aligned with transaction dimensions both led to enhanced performance. On the basis of our meta-analysis, we provide directions for future research.
Threats To The Operational Use Of Situational Judgment Tests In The College Admission Process, Michael J. Cullen, Paul R. Sackett, Filip Lievens
Threats To The Operational Use Of Situational Judgment Tests In The College Admission Process, Michael J. Cullen, Paul R. Sackett, Filip Lievens
Research Collection Lee Kong Chian School Of Business
This study examined the coachability of two situational judgment tests, the College Student Questionnaire (CSQ) and the Situational Judgment Inventory (SJI), developed for consideration as selection instruments in the college admission process. Strategies for raising scores on each test were generated, and undergraduates were trained in the use of the strategies using a video-based training program. Results indicated that the CSQ was susceptible to coaching. In addition, the scoring format of the CSQ was found to be easily exploited, such that trainees could increase their scores by greater than 1 SD simply by avoiding extreme responses on that test. The …
Do We Stand On Common Ground? A Threat Appraisal Model For Terror Alerts Issued By The Department Of Homeland Security, Augustine Pang, Jin Yan, Glen T. Cameron
Do We Stand On Common Ground? A Threat Appraisal Model For Terror Alerts Issued By The Department Of Homeland Security, Augustine Pang, Jin Yan, Glen T. Cameron
Research Collection Lee Kong Chian School Of Business
The fabric and faces of threat, and the expediency and efficiency in the communication of threat, are examined with a threat appraisal model. This model is empirically tested on an ongoing communication challenge, the issuance of terror alerts by the United States' Department of Homeland Security (DHS), focusing on how threat is appraised by both the conservative and liberal audiences. Findings showed a shared view by the DHS and conservative audiences on the levels and nature of threats; liberal audiences thought otherwise. Though there appeared to be a consensus between the conservative and liberal audiences on the efficacy of threat …
Within And Beyond Communities Of Practice: Making Sense Of Learning Through Participation, Identity And Practice, Karen Handley, Andrew Sturdy, Robin Fincham, Timothy Adrian Robert Clark
Within And Beyond Communities Of Practice: Making Sense Of Learning Through Participation, Identity And Practice, Karen Handley, Andrew Sturdy, Robin Fincham, Timothy Adrian Robert Clark
Research Collection Lee Kong Chian School Of Business
Situated learning theory offers a radical critique of cognitivisttheories of learning, emphasizing the relational aspects of learning withincommunities of practice in contrast to the individualist assumptions ofconventional theories. However, although many researchers have embraced thetheoretical strength of situated learning theory, conceptual issues remainundeveloped in the literature. Roberts, for example, argues in this issue thatthe notion of ‘communities of practice’– a core concept in situated learningtheory – is itself problematic. To complement her discussion, this paperexplores the communities of practice concept from several perspectives.Firstly, we consider the perspective of the individual learner, and examine theprocesses which constitute ‘situated learning’. Secondly, we …
A Construct-Driven Investigation Of Gender Differences In A Leadership-Role Assessment Center, Neil Anderson, Filip Lievens, Karen Van Dam, Marise Born
A Construct-Driven Investigation Of Gender Differences In A Leadership-Role Assessment Center, Neil Anderson, Filip Lievens, Karen Van Dam, Marise Born
Research Collection Lee Kong Chian School Of Business
This study examined gender differences in a large-scale assessment center for officer entry in the British Army. Subgroup differences were investigated for a sample of 1,857 candidates: 1,594 men and 263 women. A construct-driven approach was chosen (a) by examining gender differences at the construct level, (b) by formulating a priori hypotheses about which constructs would be susceptible to gender effects, and (c) by using both effect size statistics and latent mean analyses to investigate gender differences in assessment center ratings. Results showed that female candidates were rated notably higher on constructs reflecting an interpersonally oriented leadership style (i.e., oral …
Predicting Adverse Impact And Mean Criterion Performance In Multistage Selection, Wifried De Corte, Filip Lievens, Paul R. Sackett
Predicting Adverse Impact And Mean Criterion Performance In Multistage Selection, Wifried De Corte, Filip Lievens, Paul R. Sackett
Research Collection Lee Kong Chian School Of Business
The authors present an analytical method to assess the average criterion performance of the selected candidates as well as the adverse impact and the cost of general multistage selection decisions. The method extends previous work on the analytical estimation of multistage selection outcomes to the case in which the applicant pool is a mixture of applicant populations that differ in their average performance on the selection predictors. Next, the method was used to conduct 3 studies of important issues practitioners and researchers have with multistage selection processes. Finally, the authors indicate how the method can be integrated into a broader …
Different Wrongs, Different Remedies? Reactions To Organizational Remedies After Procedural And Interactional Injustice, Jochen Reb, Barry M. Goldman, Laura J. Kray, Russell Cropanzano
Different Wrongs, Different Remedies? Reactions To Organizational Remedies After Procedural And Interactional Injustice, Jochen Reb, Barry M. Goldman, Laura J. Kray, Russell Cropanzano
Research Collection Lee Kong Chian School Of Business
To alleviate the negative effects of workplace unfairness and resulting conflict, organizations can take remedial action to atone for a perceived injustice. We argue that the effectiveness of organizational remedies may depend on the match between type of injustice perceived and type of remedy offered. Specifically, based on the multiple needs model of justice (Cropanzano, Byrne, Bobocel, & Rupp, 2001), we expect procedural injustice to be particularly associated with preference for instrumental remedies that address the need for control. On the other hand, interactional injustice should be particularly associated with preference for punitive remedies that address the need for meaning. …
Toward A Publics-Driven, Emotion-Based Approach In Crisis Communication: Testing The Integrated Crisis Mapping (Icm) Model, Yan Jin, A. Pang, Glen T. Cameron
Toward A Publics-Driven, Emotion-Based Approach In Crisis Communication: Testing The Integrated Crisis Mapping (Icm) Model, Yan Jin, A. Pang, Glen T. Cameron
Research Collection Lee Kong Chian School Of Business
Extending current situation-based conceptualizations of crisis response, theauthors have developed a more universal and systemic approach to understandingthe role of emotions in crises. The authors’ Integrated Crisis Mapping (ICM)model is based on a public-based, emotion-driven perspective where differentcrises are mapped on two continua, the organization’s involvement with the crisisissue and primary public’s coping strategy. The initial test suggested theoreticalrigor in the model and found that publics involved in crises pertaining toreputational damage, technological breakdown, industrial matters, labor unrest,and regulation/legislation, are likely to feel anxious, angry, and sad. At the sametime, they are likely to engage in conative coping and take …
Large-Scale Investigation Of The Role Of Trait Activation Theory For Understanding Assessment Center Convergent And Discriminant Validity, Filip Lievens, Christopher S. Chasteen, Eric A. Day, Neil D. Christiansen
Large-Scale Investigation Of The Role Of Trait Activation Theory For Understanding Assessment Center Convergent And Discriminant Validity, Filip Lievens, Christopher S. Chasteen, Eric A. Day, Neil D. Christiansen
Research Collection Lee Kong Chian School Of Business
This study used trait activation theory as a theoretical framework to conduct a large-scale test of the interactionist explanation of the convergent and discriminant validity findings obtained in assessment centers. Trait activation theory specifies the conditions in which cross-situationally consistent and inconsistent candidate performances are likely to occur. Results obtained by aggregating correlations across 30 multitrait-multimethod matrices supported the propositions of trait activation theory, shedding a more positive light on the construct validity puzzle in assessment centers. Overall, convergence among assessment center ratings was better between exercises that provided an opportunity to observe behavior related to the same trait, and …
Organizational Image/Reputation, Filip Lievens
Organizational Image/Reputation, Filip Lievens
Research Collection Lee Kong Chian School Of Business
This handbook makes a unique contribution to the fields of organizational psychology and human resource management by providing comprehensive coverage of the contemporary field of employee recruitment, selection and retention. It provides critical reviews of key topics such as job analysis, technology and social media in recruitment, diversity, assessment methods and talent management, drawing on the work of leading thinkers including Melinda Blackman, Nancy Tippins, Adrian Furnham and Binna Kandola. The contributors are drawn from diverse backgrounds and a wide range of countries, giving the volume a truly international feel and perspective. Together, they share important new work which is …
Encouraging Knowledge Sharing In Knowledge-Based Organizations: Individual And Organizational Aspects Of Knowledge Management Leadership, Thomas Menkhoff, Yue Wah Chay, Benjamin Loh, Hans-Dieter Evers
Encouraging Knowledge Sharing In Knowledge-Based Organizations: Individual And Organizational Aspects Of Knowledge Management Leadership, Thomas Menkhoff, Yue Wah Chay, Benjamin Loh, Hans-Dieter Evers
Research Collection Lee Kong Chian School Of Business
This study aims to understand the antecedents of knowledge sharing behavior amongst tenant firms in Science and Technology Parks (STPs) which has been highlighted as a key factor for the development of an epistemic culture of innovation in STPs. Components of a model of knowledge management leadership with a focus on knowledge sharing and innovative value creation in STPs are developed inspired by the work of Nonaka, Nahapiet and Ghoshal, Guns and others. Collection of data on various relevant measures is ongoing, covering technology firms and STPs in Singapore and other Asian countries. Besides outlining model components and hypotheses, tentative …
Little Understood Knowledge Trap, Hans-Dieter Evers, Solvay Gerke, Thomas Menkhoff
Little Understood Knowledge Trap, Hans-Dieter Evers, Solvay Gerke, Thomas Menkhoff
Research Collection Lee Kong Chian School Of Business
As knowledge increases, we realise how much else we do not know. Successful research always results in new questions. Any knowledge economy must be aware of such unknowns if it is to expand further through research and development. Debate on bridging the digital divide does not take this factor into account. Many of the strategies currently preached are misplaced.
International Situational Judgment Tests, Filip Lievens
International Situational Judgment Tests, Filip Lievens
Research Collection Lee Kong Chian School Of Business
The above item was given in the late 1930s to German employees to measure something else other than cognitive ability (e.g., planning and organizing). It illustrates that situational judgment tests (SJTs) have been used outside the United States for quite sometime. Early international applications of SJTs can also be found in the so-called cultural assimilators in cross-cultural training programs (Bhawuk&Brislin,2000). In these cultural assimilators, future expatriates are presented with written situations of an expatriate interacting with a host national and are asked to indicate the most effective response alternative.
Change Leadership In Small Enterprises: Evidence From Singapore, Thomas Menkhoff, Yue Wah Chay
Change Leadership In Small Enterprises: Evidence From Singapore, Thomas Menkhoff, Yue Wah Chay
Research Collection Lee Kong Chian School Of Business
Leading change processes in an enterprise is a challenge for many entrepreneurs. Numerous elements influence the outcomes of such transformation processes, including the adopted change leadership style, the implementation skills of the entrepreneur, the particular scenario of change in terms of urgency of change and resistance, the scale of change as well as macro variables. This article sheds light on the change leadership approaches of small Chinese entrepreneurs in Singapore. It aims at examining widespread common-sense assumptions that æAsianÆ small entrepreneurs adopt mostly directive-coercive (autocratic) change leadership approaches. We argue that there is indeed a great diversity and heterogeneity amongst …