Open Access. Powered by Scholars. Published by Universities.®
- Discipline
Articles 1 - 2 of 2
Full-Text Articles in Business
Customer Profitability: The Approach Counts, Mark E. Pickering
Customer Profitability: The Approach Counts, Mark E. Pickering
Mark E Pickering
This article looks at alternative approaches to calculating customer profitability. It recommends a customer-focussed approach that takes into account the specific resources utilised to service each customer segment. In using customer profitability to make strategic and operational decisions it is vital that only costs relevant to those decisions are utilised.
As Easy As Abc - An Introduction To Activity Based Costing, Mark E. Pickering
As Easy As Abc - An Introduction To Activity Based Costing, Mark E. Pickering
Mark E Pickering
This article is an introduction to the concepts and mechanics of Activity Based Costing and how it can be used to provide different views of the costs and profitability of organisations to support management decisions.