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The Influence Of Digital Self-Services On Patient’S Experience In A Polyclinic Context: A Framework Construction, Gabriela Labres Mallmann, Marco Plaisier, Johan Versendaal, Pascal Ravesteyn
The Influence Of Digital Self-Services On Patient’S Experience In A Polyclinic Context: A Framework Construction, Gabriela Labres Mallmann, Marco Plaisier, Johan Versendaal, Pascal Ravesteyn
Journal of International Technology and Information Management
The healthcare sector has done significant investments in technology in order to improve their processes; however there is evidence showing that new technology is not optimally used in certain healthcare settings. In this paper we present a framework to analyse how digital self- service (DSS) can optimize processes and improve patient experience in a polyclinic context. The framework consists of five digital self-service types and seven patient's experience factors, both taken from literature and validated for experts. The framework aims to show the influence of DSS in patient’s experience. The results show a positive impact of self-service diagnosis, treatment and …
Determinants Of Digital Distraction: A Cross-Cultural Investigation Of Users In Africa, China And The U.S., Leida Chen, Ravi Nath, Robert Insley
Determinants Of Digital Distraction: A Cross-Cultural Investigation Of Users In Africa, China And The U.S., Leida Chen, Ravi Nath, Robert Insley
Journal of International Technology and Information Management
No abstract provided.
Seniors And Information Technology: A Mis-Fit?, Mark E. Mcmurtrey, James P. Downey, Steven M. Zeltmann, Ronald E. Mcgaughey
Seniors And Information Technology: A Mis-Fit?, Mark E. Mcmurtrey, James P. Downey, Steven M. Zeltmann, Ronald E. Mcgaughey
Journal of International Technology and Information Management
The “digital divide” between the haves and have-nots in society continues to draw attention in traditional media outlets as well as academic research. Those yearning to join the computer revolution comprise several groups defined by wealth, ethnicity, country (even regions of countries), and age. While there has been research into the digital divide in all of these areas, the focus of this paper is Information Technology (IT) use by the elderly, or our senior citizens. Our interest in this group stems from the dynamic interaction of two forces: 1) senior populations are growing in percentage and sheer number both in …
Factors And Impacts Of Low Utilization Of Internet: The Case Of Arab Countries, Ali F. Emdad, Muhammed Badamas, Samar Mouakket
Factors And Impacts Of Low Utilization Of Internet: The Case Of Arab Countries, Ali F. Emdad, Muhammed Badamas, Samar Mouakket
Journal of International Technology and Information Management
The Arab countries are greatly behind in terms of their levels of Internet usage. The Arab countries are under pressures to adopt and promote digital transformation. Data in Arab countries are hard to get, resulting in paucity of understanding the factors that affect the use of Internet in Arab countries. This paper combines research from academic and major international organizational literature to examine and synthesize the current use of Internet in Arab Countries. The obstacles and the factors that affect the use and growth of Internet are language, government policies, culture, cost and technology. They are discussed with their impacts.
Seniors And Information Technology: Are We Shrinking The Digital Divide?, Mark E. Mcmurtrey, Ronald E. Mcgaughey, James R. Downey
Seniors And Information Technology: Are We Shrinking The Digital Divide?, Mark E. Mcmurtrey, Ronald E. Mcgaughey, James R. Downey
Journal of International Technology and Information Management
The “digital divide” has been present in the field of information technology (IT) since the inception of the digital computer. Throughout the course of history, one group (or more) has had better access to computer and information technology than another faction. For example: rich versus poor, young versus old, advanced societies versus less developed countries, etc. This disparity has existed for a variety of reasons, among them political, cultural, economic and even class or socioeconomic in nature. This paper examines one particular component of this phenomenon, the “gray divide” pertaining to the use of IT by our elderly, or senior …
Social Network Enhanced Digital City Management And Innovation Success: A Prototype Design, Bih-Ru Lea, Wen-Bin Yu, Prashanth Kannan
Social Network Enhanced Digital City Management And Innovation Success: A Prototype Design, Bih-Ru Lea, Wen-Bin Yu, Prashanth Kannan
Journal of International Technology and Information Management
Innovation is the process by which knowledge is transformed into products and services which in turn fuels economic development to create wealth and generates improvements in the standard of living. With the advance of technology, social networks that play a fundamental role as a medium for the spread of information, ideas, and influence among its members have taken a form of digital city to offer a range of online services, including access to social environments, community services, and e-commerce to its infohabitants. This study investigates how social network theories can be used to design and manage a web-based digital city …