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Full-Text Articles in Business

A Longitudinal Study Of Consumer Perceptions Of Travel Websites: The Case Of Hong Kong, Shanshan Qui, Rosanna Leung, Rob Law, Dimitrois Buhalis Jan 2011

A Longitudinal Study Of Consumer Perceptions Of Travel Websites: The Case Of Hong Kong, Shanshan Qui, Rosanna Leung, Rob Law, Dimitrois Buhalis

Hospitality Review

Knowing how consumers perceive travel websites can help practitioners better understand consumers’ online requirements. This paper reports the findings of a longitudinal study that investigated the changes and trends in the profile and behavior of online travel-website users in Hong Kong. The profiles of e-buyers and e-browsers in 2009, when compared with those established by prior studies conducted in 2000 and 2007, point in a new direction for practitioners and researchers investigating online travelwebsite user behavior. The results indicated that more middle-aged consumers have become online travel-website users, and that website security and price are perceived to be the most …


Exploratory Study Of The Download Speed Of Leading University Hospitality And Tourism Department Websites Worldwide, Steven Chan, Rosanna Leung, Rob Law, Wen Shi Jan 2009

Exploratory Study Of The Download Speed Of Leading University Hospitality And Tourism Department Websites Worldwide, Steven Chan, Rosanna Leung, Rob Law, Wen Shi

Hospitality Review

Increased broadband penetration (BP) rates around the world have encouraged web designers to include more web content and additional functions on their web sites, thereby enhancing the richness and playfulness of the information. However, it is often very difficult for web surfers who are still using narrowband connections to access such web sites. Many university web sites target international audiences; therefore their download performance should be considered, as it may directly influence the user experience. This exploratory study examined 331 university hospitality and tourism department web sites in 37 countries. The empirical results showed that entry web pages of universities …


Marketing Hospitality Web Sites, Galen Collins, Jamie Murphy Jan 2002

Marketing Hospitality Web Sites, Galen Collins, Jamie Murphy

Hospitality Review

The web has emerged as a potent business channel. Yet many hospitality websites are irrelevant in a new and cluttered technical world. Knowing how to promote and advertise a website and capitalizing on available resources are the keys to success. The authors lay out a marketing plan for increasing hospitality website traffic.


Net Bet Debt, Larry D. Strate, Martin Weisner Jan 2000

Net Bet Debt, Larry D. Strate, Martin Weisner

Hospitality Review

The prospective high returns from gaming operations have introduced the Internet as a new competitor to the hotel and travel industry. With the dawn of the new millennium, am epidemic of gamblers has infected the virtual world and raised leagal problems yet to be solved.