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Full-Text Articles in Business
Racioethnic Diversity On The Web: A Lost Opportunity, Angela L. Farrar, Albert Bartlett, Jonathan Probber
Racioethnic Diversity On The Web: A Lost Opportunity, Angela L. Farrar, Albert Bartlett, Jonathan Probber
Hospitality Review
The authors report the generally poor results attained when the NAACP assessed the diversity management performance of 16 major hotel companies. Then, as an alternative means of assessing the same hotel companies’ commitment to diversity, they report the results of an analysis of the world-wide web pages the companies use to represent themselves in the electronic marketplace. Analysis of the web sites found virtually no evidence of corporate concern for diversity.
Visitor Center Staff Training: A U.S Assessment, Randall S. Upchurch Ph.D., Pimrawee Rocharungsat
Visitor Center Staff Training: A U.S Assessment, Randall S. Upchurch Ph.D., Pimrawee Rocharungsat
Hospitality Review
As the first step toward developing benchmarks for travel counselor training, the authors identify the methods and characteristics of existing travel counselor-training programs in the U.S. Responses from 30 out of 50 state tourism agencies indicate that 12 different methods of training are emplyed; however, usage and satisfaction with these various training methods vary.
Crisis Management In The Hospitality Industry, Tim Sellnow, Mort Sarabakhsh
Crisis Management In The Hospitality Industry, Tim Sellnow, Mort Sarabakhsh
Hospitality Review
The authors identify several guidelines associated with effective crisis communication for the hospitality industry and explore the feasibility of these guidelines based upon the diverse resources available to hospitality organizations of all sizes
Organizational Behavior: Forgotten Variable In Safe Food, David Walczak
Organizational Behavior: Forgotten Variable In Safe Food, David Walczak
Hospitality Review
The war on foodborne illness in hotels and restaurants is based on microbiology and critical control points. The author argues that cooks, managers, instructors, researchers, and regulators need to start looking beyond this narrow base to include more organizational behavior processes in their arsenal.
Hotel Human Resources Directors Identify Ethical Issues, Betsy Stevens
Hotel Human Resources Directors Identify Ethical Issues, Betsy Stevens
Hospitality Review
Hotel human resources directors report that the most important ethical issues they face are a lack of work ethic, drug use, and employee theft. When asked about ethical problems experienced in their own hotels. Managers’ report that employees' lack of respect for each other, racial and gender conflicts, guest abuse, dishonesty, and homosexual issues are the biggest problems. The author discusses these ethical dilemmas and suggests ways they can be addressed.
Why Send Students Abroad? , Hubert B. Van Hoof
Why Send Students Abroad? , Hubert B. Van Hoof
Hospitality Review
The author reports on a study done among food service and lodging industry recruiters to determine their perceptions about the value of various international student experiences such as internships and exchanges. The study found that lodging recruiters appreciate the value of these experiences significantly more than their peers in food service and contends that there is a role for both corporate executives and educators in raising recruiters’ awareness of the value of international student experience.
Monitoring The Accuracy Of Multiple Occupancy Forecasts, Zui Schwartz
Monitoring The Accuracy Of Multiple Occupancy Forecasts, Zui Schwartz
Hospitality Review
Corporate executives closely monitor the accuracy of their hotels' occupancy fore- casts since important decisions are based upon these predictions. This study lists the criteria for selecting an appropriate error measure. It discusses several evaluation methods focusing on statistical significance tests and demonstrates the use of two adequate evaluation methods: Mincer- Zamowitz's efficiency test and Wilcoxon's Non-Parametric Matched-Pairs Signed- Ranks test.
Casino Drink Policies: Limiting Third-Party Liability, Larry D. Strate, Thomas J. A. Jones
Casino Drink Policies: Limiting Third-Party Liability, Larry D. Strate, Thomas J. A. Jones
Hospitality Review
In their efforts to provide an atmosphere or hospitality to their casino customers, many operators will provide complimentary alcoholic beverage service. This practice is fraught with liability, particularly in venues outside of Nevada. Conscientious operators must take every precaution to mitigate the possibility of lawsuit.
Casino Gambling Is Hot: Gambling Debt Collection Is Hot, Larry D. Strate
Casino Gambling Is Hot: Gambling Debt Collection Is Hot, Larry D. Strate
Hospitality Review
Gambling on credit, considered a vice by some, is not judicially collectible based upon the Statute of Anne. This common law statute prevents the collection of gambling losses, unless expected by state statute. This article reviews and updates the findings of an unenforceability of gambling debt study conducted in 1989 just prior to the rapid expansion of gambling in the United States.
Book Review: Wizard Of Ads, Joan S. Remington
Book Review: Wizard Of Ads, Joan S. Remington
Hospitality Review
The Wizard of Ads, by Roy H. Williams. (Austin, Tex: Bard Press, 1998), 221 pages, ISBN 1-885167.29.6 Trade Paperback 1-885167-32-+6, $16.95 paperback / $26.95 hardvocer.