Business Commons^™

Measuring The Banking Efficiency And Productivity Changes Using The Hicks-Moorsteen Approach: The Case Of Iran, Amir Arjomandi, Charles Harvie, Abbas Valadkhani

Faculty of Commerce - Papers (Archive)

This study is the first to use a comprehensive decomposition of the Hicks–Moorsteen TFP index developed by O’Donnell (2010a) to analyse efficiency and productivity changes in a banking context. The paper investigates the efficiency and productivity growth of the Iranian banking industry between 2003 and 2008, encompassing pre- and post-2005-reform years. The advantage of this approach over the popular constant-returns-to-scale Malmquist productivity index is that it is free from any assumptions concerning firms’ returns to scale. We assume that the production technology exhibits variable returns to scale. Our findings show that the banking industry’s technical efficiency level – which had …

A Comparative Case Study Of The Internationalization Strategies Of Malaysian, Singaporean And Taiwanese Firms, Ah Ba Sim

Faculty of Commerce - Papers (Archive)

Comparative empirical research on the internationalization strategies of Asian multinational enterprises (MNEs) from countries at different levels of development is lacking. This paper examines and analyzes the internationalization characteristics and strategies of MNEs from three Asian countries at two different levels of development. Primary data from matched sample firms from Malaysia (a fast developing economy) and Singapore and Taiwan (representing newly industrialized economies) in the textile and electronics industries are used for this study. The findings indicate some differences among the Malaysian, Singaporean and Taiwanese MNEs. These differences and their implications are examined. The empirical findings, particularly the contextual aspects …

The Use Of Team-Based Learning As An Approach To Increased Engagement And Learning For Marketing Students: A Case Study, Paul Chad

Faculty of Commerce - Papers (Archive)

Marketing educators are often faced with poor preclass preparation by students, declining student interest in attending classes as the semester progresses, and student complaints regarding previous bad experiences with team assessment activities. Teambased learning (TBL) is an innovative teaching strategy using semiformalized guidelines aimed to enhance student engagement and improve teamwork and, hence, overcome the typical problems faced by educators. This case study examines the firsttime use of TBL in a postgraduate marketing subject at an Australian university. The results indicate that the TBL innovation has a positive influence on student engagement and offers opportunities to assist learning. The study …

Predicting Online Travel Purchases: The Case Of Switzerland, Christian Laesser, Anita Zehrer

Faculty of Commerce - Papers (Archive)

This paper examines why and under what conditions prospective travellers complete their bookings through online services compared to other methods. The study is based on a representative survey within 1,898 Swiss households, recording their travel behaviour during the entire year 2007. The results show that the likelihood of booking online increases if someone is drawn to a website to gather information in the first place and if the product sold through the website is transparent and well-understood (either 'per se' or because the customer is familiar with the product) or if any other booking-related communication would impose a financial charge …

Centrelink Prosecutions At The Employment/Benefit Nexus: A Case Study Of Wollongong, Freda Hui, Lee Moerman, Kathy Rudkin

Faculty of Commerce - Papers (Archive)

This report examines financial and social issues pertaining to Centrelink prosecutions for overpayments of unemployment‐related social security benefits. Specifically, it examines the circumstances of prosecutions of those returning to work, and those in precarious casual employment. A sample of overpayment prosecutions in the Wollongong area of New South Wales from July 2008 to June 2010 is profiled and analysed.

The Implementation Of Authentic Activities For Learning: A Case Study In Finance Education, Mara K. Koplin, Chi Fun Freda Hui

Faculty of Commerce - Papers (Archive)

This paper seeks to demonstrate how assessment tasks set in a finance subject contribute to an authentic learning experience. Authentic learning has been shown to help connect students’ classroom learning to the outside world. Linking what students are learning in class to the real world enables them to better understand the problems to be faced when dealing with incomplete information, while also engaging them more fully. In this preliminary study we explore the attributes of an authentic learning experience. The assessment task requires each student to research the topics covered in class in relationship to a country that they have …

Australia: The Challenge Of Father-Daughter Succession In Family Business: A Case Study From The Land Down Under, Mary Barrett, Ken Moores

Faculty of Commerce - Papers (Archive)

This chapter examines the case of an Australian woman, Roz, who succeeded her father as the CEO of a large fourth-generation family business, Hawkins Family Group, in the traditionally male-dominated transport industry. The case is described in three phases. First, we outline Australian culture how it influences business life, including the position of women in the Australian workforce especially as managers and entrepreneurs. We then describe the history of the Hawkins Family Group and how Roz eventually came to lead it. Finally, we return to aspects of Australian values and culture and other literature to draw conclusions about the case. …

Customer Satisfaction Measurement For The State-Owned Banks In The Developing Countries - The Case Of Bangladesh, Muhammad Saifuddin Khondaker, Monir Zaman Mir

Faculty of Commerce - Papers (Archive)

Customer Satisfaction has become an imponant aspect of measuring performance. particularly for the banking and finance industry. As most banks and finance organizations offer Similar products and services. Improving customer satisfaction and loyalty is the most important factor in maintaining as well as increasing market share for these organizations. Customer satisfaction is a grossly neglected area for performance measurement in almost all Least Developed Countries (LDCs) and Bangladesh is no exception. Like most LDCs. Bangladesh is also com:ng under pressure from the IMF. World Bank. ADB. etc. to reform its inefficient financial sector. Anecdotal evidence suggests that state·owned commercial banks …

The Unit Of Analysis In Is Theory: The Case For Activity, Helen Hasan, Sumayya Banna

Faculty of Commerce - Papers (Archive)

In the field of IS, researchers use and adapt existing theories to make sense of their data. They also build new theory from their research findings. The way theory is used, adapted or created usually assumes a certain unit of analysis, which could be the artefact, the system, the organisation, the user, the developer, the team or something else. In this paper we propose that ‘activity’ should also be considered as a suitable unit of analysis for theory in IS since the purpose of any information systems is to facilitate activities of use. To support this proposition, we describe tenets …

Electronic Documentation In Residential Aged Care Facilities - A Review Of The Literature On Organisational Issues And Early Findings On Initial Conditions From A Case Study, Kieren Diment, Ping Yu, Karin H. Garrety

Faculty of Commerce - Papers (Archive)

This paper discusses the theoretical rationale for an empirical study of organisational change arising from introduction of electronic nursing documentation in residential aged care facilities. The study draws on a processual view of organisational change, which is related to the theory of complex adaptive systems. First we review existing literature on electronic nursing documentation with an organisational focus to provide a context to help outline the research aims of the present study. Then we describe a method to explore the hierarchical nature of the work environment based on the sociological theory of Institutional Ethnography. Finally we use this approach to …

The Health Service Bus: An Architecture And Case Study In Achieving Interoperability In Healthcare, Amanda Ryan, Peter W. Eklund

Faculty of Commerce - Papers (Archive)

Interoperability in healthcare is a requirement for effective communication between entities, to ensure timely access to up to-date patient information and medical knowledge, and thus facilitate consistent patient care. An interoperability framework called the Health Service Bus (HSB), based on the Enterprise Service Bus (ESB) middleware software architecture is presented here as a solution to all three levels of interoperability as defined by the HL7 EHR Interoperability Work group in their definitive white paper “Coming to Terms”. A prototype HSB system was implemented based on the Mule Open-Source ESB and is outlined and discussed, followed by a clinically-based example.

Embedding Notions Of Community In The Teaching-Research Nexus: A Case Study, Mario Fernando, Peter D. Mclean

Faculty of Commerce - Papers (Archive)

Becoming aware of the variety of ways academics and students experience and apply research in higher education empowers higher education providers, policy makers and academics to become more reflective and critical of the environment in which learning is taking place. Significant shifts in commerce higher education pedagogy that value community engagement as a bridge to holistic education and sustainable social change are taking place. With the increasing need to integrate the community into the teaching-research nexus, social responsibility is moving to the forefront of commerce higher education. The paper is based on the findings of a teaching and learning scholar …

Performance Audit: A Case Of Indian R&D Unit, Parulian Silaen, Shyam S. Bhati

Faculty of Commerce - Papers (Archive)

The purpose of this paper is to study the outcome of performance audit of anIndian research and development organisation, NIB and explore the utility of performanceaudit tools in determining the causes which lead to the failure of this particular organisation.A set of control tools developed by Silaen and Williams (2009) for the study of Research andDevelopment organisation are applied in this case. The elements of the tools developed bySilaen and Williams (2009) consist of dimensions and value of representation. Fourdimensions of control tools are given as directional, bureaucratic, scientific and financial.Three values of representation are given as external, internal and …

Predicting Online Travel Purchases: The Case Of Switzerland, Christian Laesser

Faculty of Commerce - Papers (Archive)

This paper examines why and under what conditions prospective travellers complete theirbookings through online services compared to other methods. The study is based on a representativesurvey within 1,898 Swiss households. The results show that the likelihood of bookingonline increases if someone is drawn to a website to gather information in the first place,and if the product sold through the website is transparent and well-understood (either per se orbecause the customer is familiar with the product), or if any other booking-related communicationwould impose a financial charge, independent of the socio-demographic background ofthe prospective traveller.

Dynamic Pricing Support Systems For Diy Retailers - A Case Study From Austria, Martin Natter, Thomas K. Reutterer, Andreas Mild

Faculty of Commerce - Papers (Archive)

Merchandise managers have long dreamt of automated dynamic systems to help them make well-informed pricing decisions. However, such systems have proved as elusive as the Holy Grail - until now, that is. The story of an Austrian DIY retailer shows often undetected opportunities to use valuable information, hidden in retailers' data warehouses, on consumer reactions to previous price changes in order to make automatic pricing and promotion decisions.

Hongkong And Shanghai Bank And The Foochow Loan: A Case For Dual Identities, Freda Hui, Kathleen M. Rudkin

Faculty of Commerce - Papers (Archive)

Purpose Accounting practices of Hongkong and Shanghai Bank from 1865 to 1876 fostered dual identities of the bank for the west and the east. Hongkong and Shanghai Bank used these identities to act opportunistically in commercial dealings with the British colonial administration of Hong Kong, the public of the Scotland and Britain, and the Emperor of China and his government. This paper argues the Hongkong and Shanghai Bank varied its financial reporting practices to manage its identities in different cultural constituencies, and to enable a unique identity to emerge.

Design / Methodology / Approach The approach taken is to use …

Analysing The Asymmetric Effects Of Inflation On Real Investment: The Case Of Iran, Abbas Valadkhani, Amin Reza Kamalian, Mosayeb Pahlavani

Faculty of Commerce - Papers (Archive)

Using a threshold regression model and annual data (1960-2008), this paper examines thedeterminants of investment in Iran. We found that real GDP, the trade openness indexand inflation can influence investment. However, the effect of inflation on investmentfollows an asymmetry adjustment process. The threshold value for the rate of inflationhas endogenously been estimated to be at 11.9 per cent. If the annual rate of inflationexceeds this threshold, it will have a negative impact on investment. But, if inflationremains below this rate, not only the negative effect fades away but also rising prices canboost investment.

Wineries' Involvement In Promoting Tourism Online: The Case Of Texas, Leslie Rasch, Ulrike Gretzel

Faculty of Commerce - Papers (Archive)

Wine tourism has become an important driver of business for wineries in many regionsaround the world, while Texas wine regions are only starting to emerge as important tourism destinations.A study was conducted to investigate how effectively Texas wineries market tourism to their ownestablishments as well as in a regional context. A specific focus was placed on indications of collaborativewine tourism marketing practices on winery websites. The results indicate that wineries providebasic visitor information but are missing out on strategic opportunities to market wine tourism to theirareas.

Community Valuations Of Environmental Quality In Coastal Lakes: Lake Illawarra Case Study, Ann T. Hodgkinson, Abbas Valadkhani

Faculty of Commerce - Papers (Archive)

This study illustrates how the hedonic pricing method can measure the value of environmental assets in an urban setting. A HPM valuation, utilising relatively easily accessible secondary data, and a semi-logarithmic regression form, is used. The value achieved was substantially greater than either expenditures to date or the actuarial valuation of Lake Illawarra. The study demonstrates the applicability of the technique and recommends its further development and use for this type of public decision-making. A range of other data was also generated that adds to the usefulness of this approach for general planning purposes.

The Case Study Methodology In Place Management Research And Practice, Gregory M. Kerr, Gary I. Noble, John Glynn

Faculty of Commerce - Papers (Archive)

Purpose: The purpose of this paper is to assist those in the relatively new field of place management to undertake sound and appropriate research for which there is a current need. Approach: This paper identifies and provides an interpretation of key terms associated with research in the social and behavioural sciences and then recommends the case study methodology as being appropriate for research in place management. Findings: Based on a review of the literature this paper offers a viewpoint about the meaning and application of the terms ‘methodology’, ‘methods,’ ‘ways’, ‘strategies’ and ‘approaches’ when they are applied to research. Research …

Predicting Packaged Holiday Purchases: The Case Of A Mature Market (Switzerland), Christian Laesser

Faculty of Commerce - Papers (Archive)

Tour operators in Europe and Switzerland face multiple challenges. Yet, against all expectations, they more or less manage to maintain their overall market share. This paper explores why this is so by exploring determinants which predict packaged holiday purchases (as opposed to independent travel) by means of a binary logistic regression. The case is a mature outbound market — Switzerland. The results somewhat contrast with previous research, and reveal that choosing a packaged holiday cannot be predicted by socio-demographics, but rather by a given travel situation. Lack of familiarity with the destination, small travel groups, the travel motivations diversion/experience of …

Macroeconomic Determinants Of Corporate Performance And Failure: Evidence From An Emerging Market The Case Of Jordan, Rami Zeitun, Gary Tian, Steve Keen

Faculty of Commerce - Papers (Archive)

This study investigates the impact of aggregate economic risk on a company’s performance and failure in a panel estimation using 167 Jordanian companies during 1989-2003. Our finding shows that unanticipated changes in interest rate negatively and significantly affect firms’ performance measured by ROA, which suggests that an interest rate rise increases the cost of borrowing and then further negatively affects a firm’s profit. We also found that both the production manufacturing index and Islamic credit facilities positively and significantly affect a firm’s performance. The positive and significant impact of Islamic credit facilities reflects the importance and the significance of the …

Religion's Influence On Leaders: Case Evidence From Sri Lanka, Mario Fernando

Faculty of Commerce - Papers (Archive)

The present paper reports the findings of a study examining the influence of religion on business leaders. In the literature, spirituality and leadership have been considered in significantly different ways. Many links between the two are proposed but are not evident in the analysis of the leadership characteristics, nor from the limited amount of research. The study involved thirteen influential Sri Lankan business leaders drawn from Christian, Buddhist, Hindu and Muslim faiths. The findings suggest that role modelling played a significant role in participants' leadership. The study provides early empirical evidence of the influence of religion on business leaders in …

Attitudes Of Private Firms In Gcc Countries Towards Employing Indian Nationals: A Case Study, Mokhtar M. Metwally

Faculty of Commerce - Papers (Archive)

This paper tries to find out how private firms engaged in different economic activities in GCC countries differ in terms of their preference ratings of various attributes of Indian employees.

Globalization And National Industrial Relations Systems: Theoretical Implications From The Singapore Case, Tan Ern Ser, Balakrishnan Parasuraman

Faculty of Commerce - Papers (Archive)

In the 1960’s, Kerr and his associates (1973[1960]) — Dunlop, Harbison, and Myers— proposed the convergence thesis, which resonates with the “end of ideology” thesis propounded by Bell (1962). Not surprisingly, the thesis about the inevitability of societal convergence prompted some scholars to look for continuing diversity, an oft-cited prime example being Japan (Dore, 1973). Indeed, until the late 1980’s, Japan was still touted as a critical case which not only defied the convergence thesis, but could also serve as a growth model worthy of emulation by developing countries aspiring to First World living standards and, paradoxically, even developed countries …

Budget Deficit Financing And Its Macroeconomic Impact: The Case Of Lebanon, Charles Harvie, Ali Salman Saleh

Faculty of Commerce - Papers (Archive)

the objective of this paper is to explore, from a primarily theoretical perspective, the macreconomic implications arising from the Lebanese governments approach to dealing with its crippling budget deficits.

Qualitative Case Study Research: A Research Project On Employee Participation In The Malaysian Private Sector, Balakrishnan Parasuraman

Faculty of Commerce - Papers (Archive)

Employee participation is one of the important fields in industrial relations. Research on employee participation in Malaysia is usually conducted through large-scale surveys and quasi-experiments and only focuses on the public sector. Therefore, this research instead uses a qualitative case study approach in investigating employee participation practices in private sector companies in Malaysia. This paper discusses aspects of the methodology of case study research and qualitative data collection and the theory and arguments affecting the choice of research and data gathering strategy in this research. Concludes that carrying out qualitative case study research, in the author's experience, is first and …

Qualitative Case Study Research In Africa And Asia: Challenges And Prospects, Bubaker Shareia, Balakrishnan Parasuraman, Bernadine Cantrick-Brooks

Faculty of Commerce - Papers (Archive)

Much of the literature on research design has focussed on research conducted in developed, uni-cultural or primarily English speaking countries. Studies of qualitative case study research, the challenges and prospects, have been embedded in Western/Euro-centric society and social theories. Although there have been some theoretical studies, few empirical studies have been conducted to explore the nature of the challenges of qualitative case study in Africa and Asia. These challenges include cultural and language issues affecting access to companies and respondent issues and data analysis and financial issues. The authors while conducting qualitative case study research in Libya and Malaysia faced …

Country-Of-Origin Influence On Quality Perception Of Products Sold In Gcc Countries: A Case Study, Mokhtar M. Metwally

Faculty of Commerce - Papers (Archive)

This paper attempts to test the importance of country of origin in influencing the quality perception of products by GCC consumes.

The Impact Of Owner/Manager's Mentality On The Financial Performance Of Smcs: The Case Of Sri Lanka, Hema Wijewardena, Anura De Zoysa

Faculty of Commerce - Papers (Archive)

Several studies have examined how different personality characteristics of owner/managers affect financial performance in small and medium enterprises. However, despite the fact that the mentality of owner/managers is an important aspect of their personality characteristics no prior study has made any attempt to examine its possible impact on enterprise performance. Moreover, even the studies that focused on the relationship between personality characteristics and enterprise performance have confined their investigations to a single period of time. Nevertheless, the literature shows that usually financial performance of enterprises varies dramatically during different stages of growth. Therefore, our study attempted to shed some light …