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Full-Text Articles in Business
Dynamic Service Analytics Capabilities For Service Systems In The Global Big Data Economy - A Systematic Review And Agenda For Future Research, Shahriar Akter, Saradhi Motamarri, Mujahid M. Babu, Mario Fernando, Samuel Fosso Wamba, Kathy Ning Shen
Dynamic Service Analytics Capabilities For Service Systems In The Global Big Data Economy - A Systematic Review And Agenda For Future Research, Shahriar Akter, Saradhi Motamarri, Mujahid M. Babu, Mario Fernando, Samuel Fosso Wamba, Kathy Ning Shen
Faculty of Business - Papers (Archive)
Extended abstract presented at the Data, Organisations and Society Conference, 21 November 2018, Coventry, United Kingdom
Why Is Empowerment Important In Big Data Analytics?, Saradhi Motammarri, Shahriar Akter, Venkata Yanamandrama, Samuel Fosso Wamba
Why Is Empowerment Important In Big Data Analytics?, Saradhi Motammarri, Shahriar Akter, Venkata Yanamandrama, Samuel Fosso Wamba
Faculty of Business - Papers (Archive)
Big data analytics with its intricate insights is enabling service providers to better gauge customer needs. It is equally delivering information about the competitive landscape of services to customers. The frontline employees (FLEs) responsible for managing the diversified needs of these 'informed customers' face multiple challenges. The FLEs need not only information about their products/ services but also about markets and customers. A systematic review of the extant literature of big data and FLEs has helped to understand that FLEs need empowerment to adapt their services in high contact big data driven services. Empowerment as a concept is well known …
Big Data Analytics In E-Commerce: A Systematic Review And Agenda For Future Research, Shahriar Akter, Samuel Fosso Wamba
Big Data Analytics In E-Commerce: A Systematic Review And Agenda For Future Research, Shahriar Akter, Samuel Fosso Wamba
Faculty of Business - Papers (Archive)
There has been an increasing emphasis on big data analytics (BDA) in e-commerce in recent years. However, it remains poorly-explored as a concept, which obstructs its theoretical and practical development. This position paper explores BDA in e-commerce by drawing on a systematic review of the literature. The paper presents an interpretive framework that explores the definitional aspects, distinctive characteristics, types, business value and challenges of BDA in the e-commerce landscape. The paper also triggers broader discussions regarding future research challenges and opportunities in theory and practice. Overall, the findings of the study synthesize diverse BDA concepts (e.g., definition of big …
Are Big-Time Sports A Threat To Student Achievement?, Jason M. Lindo, Isaac D. Swensen, Glen R. Waddell
Are Big-Time Sports A Threat To Student Achievement?, Jason M. Lindo, Isaac D. Swensen, Glen R. Waddell
Faculty of Business - Papers (Archive)
We consider the relationship between collegiate football success and non-athlete student performance. We find that the team's success significantly reduces male grades relative to female grades, and only in fall quarters, which coincides with the football season. Using survey data, we find that males are more likely than females to increase alcohol consumption, decrease studying, and increase partying in response to the success of the team. Yet, females also report that their behavior is affected by athletic success, suggesting that their performance is likely impaired but that this effect is masked by the practice of grade curving.
Big Data As A Strategic Enabler Of Superior Emergency Service Management: Lessons From The New South Wales State Emergency Service, Samuel Fosso Wamba, Andrew Edwards, Rajeev Sharma
Big Data As A Strategic Enabler Of Superior Emergency Service Management: Lessons From The New South Wales State Emergency Service, Samuel Fosso Wamba, Andrew Edwards, Rajeev Sharma
Faculty of Business - Papers (Archive)
A unique form of organization that has not received much attention is the emergency services organization, which is tasked with responding to crises and disasters such as floods, fires, hurricanes, tsunamis, and other natural and man-made disasters. Effective responses in such situations are reliant on the availability of archived information as well as on the effective real-time integration and utilization of data coming from various channels including sensors, satellites, social media feeds, photos, video and cell phone GPS signals or 'Big Data' (IBM 2012; Rich 2012). The effective management of these events also requires the collaboration and coordination of a …