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Full-Text Articles in Business
Chaotic Edge Thinking Understanding Why Work Practices Fail, Laura L. Rook, Genevieve Watson
Chaotic Edge Thinking Understanding Why Work Practices Fail, Laura L. Rook, Genevieve Watson
Faculty of Business - Papers (Archive)
Mental models can affect people's actions and have the capacity to affect how people achieve organizational outcomes. An ethnographic complexity-based inquiry into the mental models of staff and management about work practices was undertaken within a not-for-profit organization. Interviews were conducted to uncover the mental models held by management and staff about actual work practices and ideal work practices. A comparison of the individual mental models revealed that individuals in the organization were in a state of chaotic edge thinking, where everything is perceived as a threat, procedures are formed to control, and people are reacting radically. This was a …
Why Is Empowerment Important In Big Data Analytics?, Saradhi Motammarri, Shahriar Akter, Venkata Yanamandrama, Samuel Fosso Wamba
Why Is Empowerment Important In Big Data Analytics?, Saradhi Motammarri, Shahriar Akter, Venkata Yanamandrama, Samuel Fosso Wamba
Faculty of Business - Papers (Archive)
Big data analytics with its intricate insights is enabling service providers to better gauge customer needs. It is equally delivering information about the competitive landscape of services to customers. The frontline employees (FLEs) responsible for managing the diversified needs of these 'informed customers' face multiple challenges. The FLEs need not only information about their products/ services but also about markets and customers. A systematic review of the extant literature of big data and FLEs has helped to understand that FLEs need empowerment to adapt their services in high contact big data driven services. Empowerment as a concept is well known …