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Full-Text Articles in Business

Time Orientation, Task Characteristics, And Customer Performance, Nina Reynolds, Salvador Ruiz De Maya Jan 2008

Time Orientation, Task Characteristics, And Customer Performance, Nina Reynolds, Salvador Ruiz De Maya

Faculty of Business - Papers (Archive)

The present study illustrates that consumer time use preference moderates the effect of satisfaction with the task solution, but has no impact on level of performance. Results show that more complex tasks produce higher (lower) levels of satisfaction for polychronic (monochronic) consumers than simpler tasks. In contrast, prioritizing complex activities increases (decreases) satisfaction for monochronic (polychronic) consumers. Unlike task solution satisfaction, time orientation does not impact on task performance. These findings suggest that online retailers should emphasize site factors related to consumers' tasks that best suit the time use preference of their primary users in order to maximize customer satisfaction.


Individualised Rating-Scale Procedure: A Means Of Reducing Response Style Contamination In Survey Data?, Elisa Chami-Castaldi, Nina Reynolds, James Wallace Jan 2008

Individualised Rating-Scale Procedure: A Means Of Reducing Response Style Contamination In Survey Data?, Elisa Chami-Castaldi, Nina Reynolds, James Wallace

Faculty of Business - Papers (Archive)

Response style bias has been shown to seriously contaminate the substantive results drawn from survey data; particularly those conducted using cross-cultural samples. As a consequence. identification of response formats that suffer least from responst style bias has been called for. Previous studies show that respondents' personal characteristics, such as age, education level and culture, are connected with response style manifestation. Differences in the way respondents interpret and utilise researcher-defined fixed rating-scales (e.g. Likert formats), poses a problem for survey researchers. Techniques that are currently used to remove response bias from survey data are inadequate as they cannot accurately determine the …


Categorisation Of Knowledge Management Processes In The Development Of Sustainable Enterprises, Rosemary Van Der Meer, Sukunesan Sinnappan Jan 2008

Categorisation Of Knowledge Management Processes In The Development Of Sustainable Enterprises, Rosemary Van Der Meer, Sukunesan Sinnappan

Faculty of Business - Papers (Archive)

Sustainable development is a growing area of interest in organisations. Particularly those that have large energy demands for processing, use dwindling raw materials or produce a great deal of waste through production. Knowing those processes that can contribute to making an organisation more sustainable provides a great advantage both in terms of project implementation success and in measurable Triple Bottom Line returns. In previous research we identified that many of the Information Technology processes used to assist organisations in developing sustainable practices were more clearly suited as Knowledge Management processes (Van Der Meer and Sinnappan, 2008), however less empirical study …


The Distinction Between Tax Avoidance And Tax Evasion Has Become Blurred In Australia: Why Has It Happened?, John Mclaren Jan 2008

The Distinction Between Tax Avoidance And Tax Evasion Has Become Blurred In Australia: Why Has It Happened?, John Mclaren

Faculty of Business - Papers (Archive)

The distinction between tax avoidance and tax evasion has been well established in the Australian taxation system. However, for some time the Australian Government has ignored the difference between the two concepts when it comes to Australians using tax havens and being investigated as part of 'Project Wickenby'.1The Australian Government is deliberately labelling all attempts to minimise income tax through the use of tax havens and offshore financial centres (OFCs) as tax evasion and therefore a criminal act. There have been examples quoted in the press where the Australian Crime Commission, conducting investigations as part of 'Project Wickenby', have gained …


Paragons And Dysfunctions: A Report On The First Asia Workshop On Institutional Analysis Organised By The Ronald Coase Institute, Alfredo R. Paloyo Jan 2008

Paragons And Dysfunctions: A Report On The First Asia Workshop On Institutional Analysis Organised By The Ronald Coase Institute, Alfredo R. Paloyo

Faculty of Business - Papers (Archive)

In January 2008, the Ronald Coase Institute conducted the First Asia Workshop on Institutional Analysis, in partnership with the Lee Kuan Yew School of Public Policy and the Asia Competitiveness Institute of the National University of Singapore. This report highlights the general theme of the workshop: that well-functioning institutions are fundamental to development. This is shown by summarising two studies presented at the workshop and by contrasting two countries from Southeast Asia, i.e., the Philippines and Singapore.


Method Variation In Calculating Perceived Change, Antonis C. Simintiras, Nina Reynolds Jan 2008

Method Variation In Calculating Perceived Change, Antonis C. Simintiras, Nina Reynolds

Faculty of Business - Papers (Archive)

Motivated by findings in the literature suggesting that error attributed to measures used in generating retrospective reports are excessive, this study explores error attributed to methods that individuals use for calculating change retrospectively. Preliminary findings indicate that method variation is present which, in turn, affects the reported change scores (i.e., the scores varied as a function of the calculation method used). These findings suggest that the accuracy and comparability of retrospective reporting might be improved if one controls for inter-individual calculation method variation. A brief discussion of the implications of the results along with suggestions for future research is provided.


The Role Of Knowledge Management In An Organisation's Sustainable Development, Rosemary Van Der Meer, Sukunesan Sinnappan Jan 2008

The Role Of Knowledge Management In An Organisation's Sustainable Development, Rosemary Van Der Meer, Sukunesan Sinnappan

Faculty of Business - Papers (Archive)

This paper intends to study the role that Knowledge Management has in development of sustainable organisations. Particularly, the researchers propose to examine key factors in the use of Knowledge Management and sustainable development that could be used to provide a measure in achieving sustainability. The research project is an exploratory study using a case study approach due to the limited amount of literature available on the use of Knowledge Management in sustainable development. The significance of this study is the opportunity to see how much impact Knowledge Management can make in the process of re-engineering an organisation along sustainable goals. …


Connectedness In Work Relationships And Quality Of Working Life: Evidence From Australian Call Centres, Zeenobiyah Nadiyah Hannif, Mario Fernando Jan 2008

Connectedness In Work Relationships And Quality Of Working Life: Evidence From Australian Call Centres, Zeenobiyah Nadiyah Hannif, Mario Fernando

Faculty of Business - Papers (Archive)

Although empirical studies examine how employees perceive their relationships with their coworkers, these studies fail to explain how the quality and strength of co-worker relationships determine the workers' overall quality of working life. Drawing from the growing workplace spirituality literature identifying connectedness at work as a key attribute of strong co-worker relationships and well being, in this paper, we examine the place of connectedness in the quality of co-worker relationships in two Australian call centres. Using the case study approach, we draw similarities and differences between two Australian call centres. Two quite different approaches to people management are found alongside …