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Articles 1 - 5 of 5
Full-Text Articles in Business
Identifying Work-Related Factors Leading To Job Burnout: A Review Of E-Commerce Back Office Call Center Employees, Jeffrey V. Vizueta
Identifying Work-Related Factors Leading To Job Burnout: A Review Of E-Commerce Back Office Call Center Employees, Jeffrey V. Vizueta
Ed.D. Dissertations
Call centers have become a vital part of global businesses. Companies in various industries have call centers that employ millions of agents to serve as the primary customer-facing channel. The purpose of this study is to identify the factors leading to employee job burnout in a telecommunications company in order to determine ways to retain valuable employees and to assist them in developing a better work‒life balance. Several survey instruments were utilized to evaluate employees in an e-commerce backoffice call center in the United States. Data analysis provided some expected results in terms of measuring burnout. It also provided some …
Resourcing The Postmodern Pastor: An Examination Of Young Pastors’ Attitudes And The Implications For Denominational Publishers, Bonnie J. Perry
Resourcing The Postmodern Pastor: An Examination Of Young Pastors’ Attitudes And The Implications For Denominational Publishers, Bonnie J. Perry
Ed.D. Dissertations
This study explored the influence of postmodernity on the changing attitudes of young pastors regarding spirituality and discipleship in their adult congregants. The purpose of this study was to educate and equip Christian publishers to resource young pastors who are ministering in a postmodern culture. The study focused on Church of the Nazarene pastors 35 years old or younger in the calendar year 2012, exploring their attitudes toward Christian faith, spirituality, and discipleship. At certain junctures in the study, the young pastors’ attitudes were compared to those of pastors who were 36 years or older in order to determine what …
Characteristics Of Successful Minority Female Police Supervisors Within A Large Urban Midwest Police Department, Yasmia G. Dunn
Characteristics Of Successful Minority Female Police Supervisors Within A Large Urban Midwest Police Department, Yasmia G. Dunn
Ed.D. Dissertations
This study explored the leadership characteristics of minority female police supervisors, the actual and perceived barriers to their advancement through the ranks, and the strategies and factors that aided their success and career advancement within the police department participating in the study. Statistical data was gathered regarding the status of high-ranking minority women in the agency, administered participant questionnaires and surveys, and conducted individual semi-structured interviews with the participants. Information obtained from the department's online personnel data system aided in identifying study participants within the agency. The study participants met the criteria of being high-ranking minority female supervisors holding the …
Increasing Enrollment: Evaluating College-Choice Factors At A Midwest Christian University, Jeremy J. Hayes
Increasing Enrollment: Evaluating College-Choice Factors At A Midwest Christian University, Jeremy J. Hayes
Ed.D. Dissertations
This study evaluated the college-choice factors of 628 freshman students from a Midwest Christian University to determine which variables had the greatest impact on their decision to attend a particular university. Surveys were distributed to freshman students at the new-student orientation during the fall of 2012. The results indicated that institutional factors have the most influence on freshman students’ college-choice decision. In addition, marketing factors are slightly more influential than non-marketing factors. The campus visit is the most influential factor effecting the college-choice decision. The findings also revealed that marketers can be just as influential, if not more, than parents …
Assessment Of A Community College’S First Year Experience Course: Analysis Of A Student Retention And Success Strategy, Mark Lanting
Assessment Of A Community College’S First Year Experience Course: Analysis Of A Student Retention And Success Strategy, Mark Lanting
Ed.D. Dissertations
First Year College Experience is a face-to-face three-credit college course that provided the subject for the current research. The current research was conducted at a small, Midwest community college. This course expanded the college’s existing one-credit hour course called College Success Skills. In the hope of amplifying the impact of the existing course, several learning modules and objectives were designed. The current quantitative, non-experimental research demonstrated that students passing the First Year College Experience course tended to have higher GPAs than students who did not take the course.