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Empowering Healthcare Workers Through Transformational Leadership, Angela Nicole Craig

Doctoral Dissertations and Projects

The Veterans Health Administration cares for a unique population of patients--Veterans. When it comes to job dissatisfaction, the administration ranked 18th among 19 other Federal agencies. Transformational leaders are instrumental in motivating and encouraging healthcare employees. The specific leadership problem in this research study was the failure of healthcare leaders to empower employees within Federal government healthcare facilities in the United States resulting in job dissatisfaction, lack of organizational commitment, and negative changes in behavior (increased absenteeism, increased turnover, burnout, and poor performance). The significant issue was addressed by interviewing 13 Vet Center Directors and two Nurse Managers to learn …