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Full-Text Articles in Business

A Review Of Key Factors Affecting The Adoption Of Self-Service Technologies In Tourism., Petranka Kelly, Jennifer Lawlor, Michael Mulvey Jun 2010

A Review Of Key Factors Affecting The Adoption Of Self-Service Technologies In Tourism., Petranka Kelly, Jennifer Lawlor, Michael Mulvey

Conference papers

During the past ten years self-service technologies (SSTs) have attracted research attention especially in the banking, retail and airline sectors. The infusion of technology in the service encounter has been identified as being advantageous to both the service provider and the consumer. Service provider companies may reduce costs, increase consumer satisfaction and tap into new markets which have been made accessible via the Internet. From a consumer’s point of view, SSTs can save money and time, provide convenience, and in some cases, enjoyment. All the above mentioned advantages are achievable only if SSTs gain adoption among consumers. In light of …


Perspectives On Church Tourism In Ireland, Kevin Griffin Jan 2010

Perspectives On Church Tourism In Ireland, Kevin Griffin

Conference papers

This paper presents some thoughts on Pilgrimage and Church Tourism in Ireland, with a particular emphasis on Knock, pilgrimage for the Irish Travelling Community, and some thoughts on Genealogy, all with a view to informing the audience of research being undertaken in Ireland.


Social Entrepreneurs As Drivers Of Destinations, Ziene Mottiar Jan 2010

Social Entrepreneurs As Drivers Of Destinations, Ziene Mottiar

Conference papers

No abstract provided.