Business Commons^™

Realizing The Good Despite Customer Mistreatment, Carissa Kim

College of Business: Dissertations, Theses, and Student Research

Unruly and rude customer behavior is on the rise. Estimates indicate that frontline employees experience ten episodes of customer mistreatment daily. Not only is customer mistreatment detrimental for the frontline employee (e.g., higher turnover, lower job satisfaction, lower well-being, and more), but also for customers that witness (e.g., emotional contagion) or engage (e.g., loss of morals) in these deviant interpersonal behaviors. Extending the body of research on customer mistreatment, my dissertation seeks to investigate silver linings or possible functional consequences of customer mistreatment. My dissertation draws from Emotions as Social Information (EASI) theory to investigate the outcomes of mistreatment in …

Do Ceo Gratification Preferences Influence Accounting Choices Near Retirement?, Nicholas Wilson

College of Business: Dissertations, Theses, and Student Research

CEOs near retirement are less motivated to act in shareholders' best interests than those planning to remain indefinitely; this is the horizon problem. Financial reporting that personifies the horizon problem includes an abrupt reduction in discretionary spending and an increase in current accounting earnings; this abrupt change in reporting is potentially detrimental to long-term gains. Gratification preference, defined by observable tendencies, is a personal characteristic reflecting one's prior life experiences and environments. This study offers an archival measure of these gratification preferences and examines whether these preferences mitigate or exacerbate the CEO horizon problem. The results suggest that discretionary accounting …

Census Tracts, Racial Separation, And The Landscape Of Higher Education, Aaron Scholl

College of Business: Dissertations, Theses, and Student Research

This dissertation centers on research at the intersection of labor, public, and urban economics. Chapter 1 details the role, process, and history of census tract delineation prior to each Decennial Census, and investigates short- and long-run implications of neighborhoods that receive further delineation, or become “split”. Using a difference-in-differences empirical design, I exploit Decennial Censuses from 1980 to 2010 to find that “split” census tracts increase in their proportion of Black residents and these effects persist decades. Further evidence suggests that the Low-Income Housing Tax Credit program may play a role in concentrating residents in areas with greater census tract …

Building A Comprehensive Tree Index: Arbor Day Foundation Project, Coleman Cooper, Joe Dawson, Brock Wordekemper, Charlie Kramer, Evan Steinberger, Lauren Leapley

College of Business: Dissertations, Theses, and Student Research

The Arbor Day Foundation’s Tree City USA and the Tree Campus Higher Education programs create benefits for cities and colleges all over America by following the standards set forth in the application to the programs. The Arbor Day Foundation can use the insights received from this application to capitalize on this data and create value for the partner organizations.

Our recommendations to create value for the Arbor Day Foundation are:

1) Create a uniform Arbor Day Foundation Tree Index to apply to college campuses in Tree Campus Higher Education

2) Expand the use of the Arbor Day Foundation Tree Index …

The Challenge Of Consumer Diversity In Servicescapes: An Investigation Of Consumer And Service Provider Experiences, Abigail Nappier Cherup

College of Business: Dissertations, Theses, and Student Research

While consumer diversity continues to grow in importance, evidence suggests that firms have yet to align their thoughts and activities with diverse consumers’ needs. This is especially true for consumers who have a hidden stigmatized identity. On the one hand, consumers with such concealable stigmatized identities must make the decision to reveal or conceal their identity in a variety of situations, including service environments. On the other hand, many service providers are working to offer inclusive service environments yet struggle to do so. Therefore, this ethnographic dissertation has two objectives: to 1) conceptualize practices unique to consumers with a concealable …

Meaningful Consumption: A Eudaimonic Perspective On The Consumer Pursuit Of Happiness And Well-Being, Aditya Gupta

College of Business: Dissertations, Theses, and Student Research

Prior research indicates that consumers often pursue happiness through the market and that their purchase choices can vary depending on how they define happiness. However, while prior research has tended to use a hedonic lens to frame happiness in terms of pleasure, the current investigation is one of the first to use a eudaimonic lens to frame happiness in terms of personal meaning or meaningfulness. The central goal of this dissertation, therefore, is to arrive at a stronger understanding of eudaimonic consumption. In this regard, findings from six experimental studies reveal that eudaimonic consumption differs from hedonic consumption on a …

The Effects Of Immediate And Delayed Payments On Consumption Behavior, Arvind Agrawal

College of Business: Dissertations, Theses, and Student Research

Payment-timing is conceptualized as a payment instrument focal characteristic to explain differences in consumers’ purchasing behavior when they chose to pay-now versus pay-later. Payment-timing preferences represent consumers’ attitudes, beliefs, and motivation for delaying marketing transactions. Cash, debit cards, and online banking represented consumers’ preferences to pay-now, while credit cards and loans represented the inclination to pay-later.

There were two key findings: Firstly, I present payment-timing models that theorize consumers’ choice of payment types with differences in payment-timing and motivations to pay for purchases. Two models are presented that unify the following attitudes and motivations: (1) five attitudinal antecedents to consumers’ …

Strategic Responses To Taxation And Welfare Effects Of Tax Policies, Sylvia Mwamba

College of Business: Dissertations, Theses, and Student Research

This dissertation focuses on firms’ strategic responses to taxation and the welfare implications of changes in tax structure. The dissertation is comprised of three essays. In the first essay, I use the Tax Reform Act of 1986 to investigate how firms adjust their tax strategies in response to the tax incentives induced by the reform. The results in essay one suggest that the 1986 reform created incentives for firms following a sustainable tax strategy to engage in more tax avoidance behavior. In essay two, I test for the presence of strategic cost shifting behavior by examining the distribution of taxable …

Crop Choice And Proximity To Ethanol Plants, Junpyo Park, Eric Thompson

College of Business: Dissertations, Theses, and Student Research

Taking into account local crop processors and livestock, we show transport costs have a substantial influence on land use decisions by farmers.

We utilize detailed GIS data sources which are commonly available rather than a special survey of agricultural producers.

Estimate how the proximity to local agricultural processors impacts crop choice.

Voluntary Internal Control Weakness Disclosures In Initial Public Offerings: Determinants And Subsequent Financial Reporting Quality, Tiffany Jo Westfall

College of Business: Dissertations, Theses, and Student Research

This study examines registrants’ incentives to disclose internal control weaknesses (ICWs) voluntarily in IPO registration statements and their post-IPO financial reporting quality. Using a sample of initial public offering (IPO) registrants from 2005-2013, I find that increasing management’s disclosure credibility, by hiring a new CEO in the IPO, is an incentive to include ICWs in IPO registration statements. I find that management does build credibility with underwriters evidenced by IPO registrants that disclose ICWs voluntarily are associated with higher IPO offer prices. The results suggest that registrants including voluntary ICW disclosures are more likely to receive an adverse SOX 404 …

A Conceptualization And Empirical Examination Of The Effects Of Marketing Alignment On Franchising Relationships, Joseph Matthes

College of Business: Dissertations, Theses, and Student Research

Franchising is a widely utilized business format that continues to grow in popularity both domestically and abroad. Through the recruitment of franchisees as agents, franchisors are able to access additional resources and rapidly expand their networks. The marketing relationship between franchising partners presents unique opportunities and challenges due to this captive and codependent channel structure. In order to fill a gap in the literature and better understand franchisee-franchisor relationships, the author conceptualizes marketing alignment as being comprised of both agreement and cooperation across the dimensions of strategies, operations, and values. A conceptual model is developed that addresses the following research …

Two Essays On Stock Repurchases And Insider Trading, Noel Pavel Nangatie Jeutang

College of Business: Dissertations, Theses, and Student Research

The first essay examines how the outcome of prior repurchasing activity influences future repurchasing decisions. We find strong evidence that future decisions to repurchase equity are negatively influenced by poorly timed past repurchases. Specifically, we show that the past losses on stock repurchases reduce the propensity to engage in additional repurchases in the future. We find almost no evidence that past gains on repurchases positively or negatively influence future repurchasing activity. These results are robust to various firm characteristics, estimation and sampling methods. Further analyses show that losses on past repurchases influence dividend policy. We show that the dividend-repurchase substitution …

Exploring The Changing Effects Of Individual Differences On Social Status Of Influence, Wonho Jeung

College of Business: Dissertations, Theses, and Student Research

Social status and hierarchies of social status are ubiquitous. Because of this, they have been addressed in a great number of philosophical, theoretical, and empirical discussions across a variety of fields of studies. A primary focus of attention has been on the role of human agency, most notably trait theory (i.e., personality theory). Despite a number of studies in this topic, there have been two notable limitations in extant studies. First, previous studies have largely been based on a singular perspective in explaining social status, most representatively ability (e.g., intelligence) and personality traits (e.g., Big-Five personality traits). Second, extant studies …

The Psychological Effects Of Perceived Scarcity On Consumers’ Buying Behavior, Shipra Gupta

College of Business: Dissertations, Theses, and Student Research

This research seeks to provide an understanding of consumers’ psychological responses to the scarcity environments that are strategically created by retailers. A mixed method design provides both qualitative and statistical understanding of this phenomenon. The findings across four studies define a new construct that captures consumers’ understanding of the product shortage that is strategically created by the retailer, differentiates it from scarcity situations where the retailer does not necessary limit the supply of the product, and suggests that consumers react differently in the varied conditions. The study suggests that strategically controlled environments, by creating product uncertainty, are able to motivate …

The Effects Of Leader Behavior On Follower Ethical Behavior: Examining The Mediating Roles Of Ethical Efficacy And Moral Disengagement, Noel Palmer

College of Business: Dissertations, Theses, and Student Research

Recent ethical scandals in organizations are often cited when pointing to leaders as the culprits who foster corruption in their organization; however, little empirical work examines the individual processes through which leaders may influence follower ethical decision-making and behavior. Drawing from principles of social cognitive theory and self-efficacy theory (Bandura, 1986, 1997), moral self-regulatory capacities are presented as a means by which leaders may influence followers. Specifically, I hypothesize that leader influence on follower (un)ethical behavior is mediated through follower ethical efficacy beliefs and moral disengagement processes. I also suggest that ethical efficacy interacts with ethical leadership to influence behavior. …

Effect Of Social Media On Crowdfunding Project Results, Alexey Moisseyev

College of Business: Dissertations, Theses, and Student Research

Crowdfunding is a form of collaborative social media. Even though crowdfunding can function without social media, this phenomenon has developed greatly with the advance of social media. The studies in entrepreneurship and finance established connections between startup projects and social ties. However, the impact of social media on crowdfunding is still lightly studied in academic literature.

The purpose of this thesis is to define the influence of social media on crowdfunding. In particular, this research studies the connections between social media assets such as the social media followers and the social media seals of approval and crowdfunding results such as …

The Implementation Of New Marketing Strategies By The Salesperson: The Constraining Factor Model, Jeffrey S. Johnson

College of Business: Dissertations, Theses, and Student Research

The implementation of marketing strategies has long been espoused as a key concern of academics and practitioners due to its importance to firm performance. Despite this fact, strategic implementation remains a perennial challenge for firms. This may be in part due to the focus placed on strategic formation rather than strategic implementation. Additionally, as the preponderance of empirical explorations into the implementation phenomenon have been conducted at the firm level, significant opportunity remains to understand implementation on an individual level. Of the organization roles germane to strategic implementation, that of the salesperson is arguably one of the most important. The …

What Brings You Pleasure? The Role Of Desire Within The Development Of Compulsive Purchasing, Justine Rapp

College of Business: Dissertations, Theses, and Student Research

This paper seeks to put forth two major contributions into marketing scholarship: (1) the role of desire within the development of compulsivity from impulsive consumptions, and (2) an assessment of compulsivity measurement scales. A mixed method design provides for both statistical and qualitative support for both contributions, for a deeper and replicated account of consumer behavior within the marketplace. First, we develop a possible path for the development of compulsivity, explaining impulsivity as an antecedent with consumer shopping desire as the driving factor. With this, we introduce the variable Consumer Shopping Desire as a quantified construct related to Belk et …

Essays In Inflation And Monetary Dynamics In Developing Countries, Simon K. Harvey

College of Business: Dissertations, Theses, and Student Research

This dissertation is consists of three essays. In the first essay, I analyze how the information contained in the disaggregate components of aggregate inflation helps improve the forecasts of the aggregate series using inflation data from Ghana. Direct univariate forecasting of the aggregate inflation data by an autoregressive (AR) model is used as the benchmark with which all autoregressive (AR), moving average (MA) and vector autoregressive (VAR) models of the disaggregates are compared. The results show that directly forecasting the aggregate series from the benchmark model is generally superior to aggregating forecasts from the disaggregate components. Additionally, including information from …

Ownership Structure, Absorptive Capacity, And Innovation: Planting Vs Harvesting Innovation, Seung Hoon Jang

College of Business: Dissertations, Theses, and Student Research

This dissertation investigates the main research question: Which classification of innovation explains the heterogeneous timing of revenue realization? Given the significance of financial gain, researchers are recommended to pay attention to whether innovation outcomes result in commercial gains in the short term. Following this notion, a new category of innovation, planting and harvesting, is presented. While harvesting innovation seeks new resources in the expectation of commercial performance in the short term, planting innovation pursues potential resources creating value over a long time period. The interest in the determinants and financial contribution of these types of innovation leads to the second …

The Portrayals Of Family In Advertising: Children's Perspectives, Elise J. Johansen

College of Business: Dissertations, Theses, and Student Research

Children are exposed to over 25,000 advertisements each year just on television. Research has demonstrated advertising’s effect on children’s preferences and perceptions including gender roles. With the changing structure of family now including diverse family types such as same-sex parents, childfree couples, single-persons, and transracial adoptive families, we do not yet know if advertising is changing with the times and how children perceive these family groups. This study seeks to determine how children perceive family in advertising and its effect on their concept of family through a content analysis of children’s television advertisements and data collection from children in the …

International Knowledge Flows And Technological Advance: The Role Of International Migration, Kacey N. Douglas

College of Business: Dissertations, Theses, and Student Research

Immigration is a major aspect of globalization. As the world becomes increasingly integrated, it becomes important to learn more about the effects of immigration on global economic growth. According to Robert Solow’s long run growth model, technological advance is the only form of economic growth sustainable in the long run. Those who contribute to technological advance – highly skilled labor – however, increasingly emigrate from lesser developed to more developed countries in a process known as brain drain. This process has been shown to lead to a permanent increase in income and growth in the host country relative to the …

The Role Of Interactivity In Interent Business On Customer Experiential Values And Behavioral Intentions, So Ra Park

College of Business: Dissertations, Theses, and Student Research

Customers’ experiential value is based on holistic experience customers would have when they interact with a product/service. Experiential value is defined as “relativistic preference characterizing a subject’s experience with some object” (Holbrook, 1994). Internet is characterized for interactivity and it should have a role in customers’ experiential value. Therefore, this research investigates the role of interactivity (e-store interaction, C2C interaction, and content interaction) and web store utility on intrinsic and extrinsic customer experiential value. The final dependent variable is behavioral intentions. To test the research model, a survey was designed to capture online consumers’ perception of interactivity within e-stores, experiential …

An Empirical Understanding Of The Dialectic Relationship Between A Central Governing Body And The Individual Sites In A Multisite Enterprise Resource Planning (Erp) System Implementation, Tedde J. Taege

College of Business: Dissertations, Theses, and Student Research

Multisite enterprise resource planning (ERP) system implementations are a challenge faced by organizations. One of the facets of this challenge is to balance the central control of the multisite implementation with the unique requirements desired by each of the sites. The competing interests of the individual sites against the other sites as well as the total organization are forces at work with respect to the collective interest of the organization’s ERP. The study seeks to gain insights into the dynamics of a multisite organizational ERP implementation by analyzing the motivations and challenges in the interactive relationship. The grounded theory approach …

Impact Of Business Intelligence And It Infrastructure Flexibility On Competitive Advantage: An Organizational Agility Perspective, Xiaofeng Chen

College of Business: Dissertations, Theses, and Student Research

There is growing use of business intelligence (BI) for better management decisions in industry. However, empirical studies on BI are still scarce in academic research. This research investigates BI from an organizational agility perspective. Organizational agility is the ability to sense and respond to market opportunities and threats with speed, and BI can help in the sensing role of organizational agility. Drawing on the systems theory, dynamic capabilities framework, and literature on competitive advantage, organizational agility, business intelligence, and IT infrastructure flexibility, we hypothesize that BI use and IT infrastructure flexibility are major sources of organizational agility. We developed a …

Critical Success Factors Of Location-Based Services, Natalie Jun Pei Chin

College of Business: Dissertations, Theses, and Student Research

Location-based services evolved with the advancement in mobile technology and wireless technology. Researchers have studied location-based services in terms of privacy, trust, and user acceptance. Statistics suggest the percentage of location-based services users is still relatively low. Therefore, the main objective of this study was to gain a comprehensive and holistic understanding of the critical success factors of location-based services. The electronic brainstorming approach was used to gather the opinions of an expert group of practitioners, researchers, and users on the critical success factors of location-based services. Through grouping similar factors together based on past literature, 15 categories of critical …

Sentiment Analysis: A Study On Product Features, Yanyan Meng

College of Business: Dissertations, Theses, and Student Research

Sentiment analysis is a technique to classify people’s opinions in product reviews, blogs or social networks. It has different usages and has received much attention from researchers and practitioners lately. In this study, we are interested in product feature based sentiment analysis. In other words, we are more interested in identifying the opinion polarities (positive, neutral or negative) expressed on product features than in identifying the opinion polarities of reviews or sentences. This is termed as the product feature based sentiment analysis. Several studies have applied unsupervised learning to calculate sentiment scores of product features. Although many studies used supervised …

World Food Crisis: Imperfect Markets Starving Development, A Decomposition Of Recent Food Price Increases, Christine Costello

College of Business: Dissertations, Theses, and Student Research

The recent decade has experienced two rather substantial food price spikes. This thesis sets out to provide an in-depth look at the recent food price increases by achieving two goals: assessing the forces driving food prices, and determining the magnitude of those forces. These goals are reached by reviewing selected rhetoric on the recent food price increases, analyzing case studies, and lastly determining our modeling capabilities in decomposing food price changes. Additionally, this thesis will serve as a tool for stakeholder's to better address critical policy issues surrounding food, agriculture, and energy policies.

Adviser: Hendrik Van Den Berg

Interorganizational Knowledge Transfer Through Corporate Venture Investment, Taewan Kim

College of Business: Dissertations, Theses, and Student Research

A single research question motivated this dissertation: How does corporate venture capital investment by a parent firm affect knowledge transfer from the start-up? In answering this question I employed two theoretical foundations. First, drawing on the concept of distant search, I argue that search for external knowledge through CVC investment provides a parent firm with an opportunity to source external knowledge from the start-up. Second, building upon literature on knowledge transfer, I suggest that types of CVC structure facilitate external knowledge transferred from the start-up to a parent firm. Finally, I posit that knowledge attribute of the parent firm improves …

A Longitudinal Examination Of The Relationship Between Corporate Financial Performance And The Corporate Persona Revealed In The Annual Report, Samuel A. Nelson

College of Business: Dissertations, Theses, and Student Research

This research examines the relationship between organizational financial performance and the levels of charisma and optimism revealed in the annual report. Hypotheses were developed based on the meta-theory of the organization as a social actor and previous empirical results regarding the relationship between organizational financial performance and the constructs of charisma and optimism. Based on previous research it was hypothesized that organizational financial performance would be positively related to charisma and optimism at the within-firm and between-firm levels of analysis. A content analysis of annual reports was performed and financial performance was collected for each company in the study for …