Business Commons^™

Coping With Information Technology: Mixed Emotions, Vacillation, And Nonconforming Use Patterns, Mari-Klara Stein, Sue Newell, Erica L. Wagner, Robert D. Galliers

Business Faculty Publications and Presentations

Achieving the promised business benefits of an IT system is intimately tied to the continued incorporation of the system into the work practices it is intended to support. While much is known about different social, cognitive, and technical factors that influence initial adoption and use, less is known about the role of emotional factors in users' behaviors. Through an in-depth field study conducted in two North American universities, we examine the role of emotions in how specific IT use patterns emerge. We find that there are five different characteristics of an IT stimulus event (cues) that, when interacting in a …

Innovation In Logistics Services, Carlos Mena, Martin Christopher, Mark Johnson, Fu Jia

Business Faculty Publications and Presentations

The logistics industry manages the flows of products, services and information across customers and suppliers, allowing the integration of supply chains. Innovations in logistics can therefore help improve efficiency and effectiveness across many sectors of the economy. Furthermore, innovation can also have a major impact in reducing the environmental burden of this industry, particularly in terms of pollution and greenhouse gas emissions.

This overall aim of this report is to understand how the government can encourage and facilitate innovation in the logistics industry. The study focuses mainly on the UK and on the role of third party logistics providers (3PLs). …