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Moderating Virtual Sport Consumer Forums: Exploring The Role Of The Volunteer Moderator, Abel Alonso, Michelle O'Shea

Abel D Alonso

Social media platforms, including blogs and online forums have dramatically changed the way people communicate. Interactions facilitated by social media platforms can be powerful contexts in which users come together and forge online communities. As a consequence, organisations in different sectors are seeing these online communities as an important marketing and communications contexts. The present research is interested in exploring how professional sport organisations are moderating online communications. In particular, the research considers the role of the social media moderator, an area that despite its ethical and socio-economic implications continues to be under-researched. The perceptions of nine moderators of a …