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Strategies For Effective Labor-Management Relationships In The Foodservice Industry, Nichola A. Hall

Walden Dissertations and Doctoral Studies

The relationship between unions and management is particularly critical for food service firms, which rely heavily on unionized employees to meet operational needs. Food service managers are concerned with ineffective strategies for engaging with unions because managing these ineffective relationships jeopardizes employee retention and the firm's performance. Grounded in authentic leadership theory, the purpose of this qualitative multiple-case study was to explore strategies food service managers use to develop and maintain an effective union-management relationship for retaining unionized employees. The participants were six food service managers from three large food service firms who implemented success strategies to develop and maintain …