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Walden University

Walden Dissertations and Doctoral Studies

2021

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Full-Text Articles in Business

Leaders’ Strategies For Motivating The Millennial Generation To Sustain High Levels Of Performance, Juan Alvarez Dec 2021

Leaders’ Strategies For Motivating The Millennial Generation To Sustain High Levels Of Performance, Juan Alvarez

Walden Dissertations and Doctoral Studies

Failure to identify and implement strategies to address the needs of the Millennial workforce can lead to a decrease in productivity in the organization. The increasing number of Millennials in the workforce creates a challenge for many business leaders in maintaining or surpassing the productivity levels found in organizations where the baby boomer employees are the majority. Grounded in transformational leadership theory, the purpose of this qualitative single case study was to explore the strategies that warehouse supervisors use to enable Millennial employees to maintain or surpass productivity levels in organizations. Interviews were conducted with six warehouse supervisors who had …

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Strategies Used By U.S. Biotechnology Companies To Attain Fda Quality Compliance, Peter M. Ovwiovwio Jan 2021

Strategies Used By U.S. Biotechnology Companies To Attain Fda Quality Compliance, Peter M. Ovwiovwio

Walden Dissertations and Doctoral Studies

Up to 70% of U.S. businesses in the biotech industry received Food and Drug Administration (FDA) noncompliance citations in 2015. The effective implementation of quality management strategies may lead to improved quality compliance. The purpose of this qualitative multiple case study was to explore the strategies that quality compliance managers in biotech companies use to integrate and apply FDA product quality compliance requirements into their products’ quality compliance metrics. Deming’s strategic models for developing and implementing quality provided the conceptual framework for the study. The study participants consisted of five biotech quality compliance managers in the West region of the …

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Crisis Management Strategies For Sustaining Organizations During A Crisis, Parisnicole Payton Jan 2021

Crisis Management Strategies For Sustaining Organizations During A Crisis, Parisnicole Payton

Walden Dissertations and Doctoral Studies

Public relations directors often lack crisis management strategies to maintain an organization's reputation following a crisis to ensure continued profitability. Public relations directors who better understand crisis management strategies may benefit their organizations by improving crisis prevention and recovery while maintaining organizational reputation and profitability. Grounded in situational crisis communication theory, the purpose of this qualitative multiple case study was to explore crisis management strategies that some public relations directors use to maintain an organization's reputation following a crisis to ensure continued profitability. Data were collected using semistructured interviews with three public relations directors from Upper Manhattan, New York, supporting …

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Financial Impact Of Social Responsibility On Publicly Traded Insurers, Alaina Josette Winman Jan 2021

Financial Impact Of Social Responsibility On Publicly Traded Insurers, Alaina Josette Winman

Walden Dissertations and Doctoral Studies

Despite significant annual spending on corporate social responsibility (CSR) initiatives, automobile insurance company stakeholders are not aware if there is a relationship between CSR spending and earnings per share (EPS). Leaders of publicly traded automobile insurance companies will benefit from understanding if CSR affects EPS and value creation so they can plan CSR spending and stakeholder management strategies. Grounded in the theoretical framework of stakeholder management theory and signaling theory, the purpose of this quantitative ex-post facto study was to determine if there was a relationship between charitable donations, community development spending, environmental spending, and EPS. Data were collected from …

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Funding Strategies For Nonprofit Animal Shelter Leaders, Destiny Reeder Jan 2021

Funding Strategies For Nonprofit Animal Shelter Leaders, Destiny Reeder

Walden Dissertations and Doctoral Studies

Nonprofit animal shelters provide vital services to the community and improve the overall well-being of animals. Many animal shelters, however, face the challenge of insufficient funding. Some nonprofit animal shelter leaders are burdened with financial uncertainty because of a lack of funding strategies for operational stability and survival. Grounded in the resource dependency theory, the purpose of this qualitative multiple case study was to explore strategies that nonprofit animal shelter leaders use to obtain funding. The participants comprised three nonprofit animal shelter leaders in Maryland. Data were collected from semistructured telephone interviews and public financial reports. Data analysis was conducted …

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Consumers Perspectives On Using Biometric Technology With Mobile Banking, Rodney Alston Clark Jan 2021

Consumers Perspectives On Using Biometric Technology With Mobile Banking, Rodney Alston Clark

Walden Dissertations and Doctoral Studies

The need for applying biometric technology in mobile banking is increasing due to emerging security issues, and many banks’ chief executive officers have integrated biometric solutions into their mobile application protocols to address these evolving security risks. This quantitative study was performed to evaluate how the opinions and beliefs of banking customers in the Mid-Atlantic region of the United States might influence their adoption of mobile banking applications that included biometric technology. The research question was designed to explore how performance expectancy (PE), effort expectancy (EE), social influence (SI), facilitating conditions (FC), perceived credibility (PC), and task-technology fit (TTF) affected …

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Multigenerational Family Firm Succession Planning For Transgenerational Sustainability, Janine Michelle Moore-Williams Jan 2021

Multigenerational Family Firm Succession Planning For Transgenerational Sustainability, Janine Michelle Moore-Williams

Walden Dissertations and Doctoral Studies

AbstractFamily firm businesses represent 90% of the global economy and have a 70% first-generation failure rate; business sustainability could have a tremendous impact on the U.S. economy. Grounded in the sustainable family business theory, the purpose of this qualitative multiple case study was to explore strategies used by four California-based, multigenerational family firm leaders who successfully implemented succession planning processes to transfer leadership of their family firm. Data were collected by reviewing firm documents, public information, and semistructured interviews. Data were analyzed using thematic analysis and methodological triangulation, and five themes emerged: leader strategies to implement succession planning, strategies for …

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Recruitment Strategies For Talent Management In Information Technology, Janea M. Milburn Jan 2021

Recruitment Strategies For Talent Management In Information Technology, Janea M. Milburn

Walden Dissertations and Doctoral Studies

Recruiting skilled personnel is an essential task of managers, and the cost of an unfavorable recruitment strategy could result in productivity loss, low company morale, and turnover. Grounded in the competency-based human resource management model, the purpose of this qualitative single case study was to explore strategies information technology (IT) hiring managers used to recruit skilled personnel. Participants were five IT hiring managers from one tax collection agency in Maryland who successfully recruited skilled IT personnel. Data were collected from semistructured interviews and a review of organizational documents, analyzed using thematic analysis. Four themes emerged: identifying competencies for occupations, college …

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A Multicase Study Of Critical Success Factors Of Self-Service Business Intelligence Initiatives, Eva Shepherd Jan 2021

A Multicase Study Of Critical Success Factors Of Self-Service Business Intelligence Initiatives, Eva Shepherd

Walden Dissertations and Doctoral Studies

Information technology (IT) managers have sparse information on the critical success factors (CSFs) needed for self-service business intelligence (SSBI) initiatives among casual users. The purpose of this qualitative, multicase study was to describe Business Intelligence (BI) experts’ views on the CSFs needed for self-service BI initiatives among casual users in the post-implementation stage. To meet this purpose, a multicase study design was used to collect data from a purposeful sample of 10 BI experts. Semistructured interviews, archival data, and reflective field notes drove the credibility of the multicase study’s findings through data triangulation. Two conceptual models framed this study: Lennerholt …

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Strategies To Retain Call Center Employees, Michele Boston Jan 2021

Strategies To Retain Call Center Employees, Michele Boston

Walden Dissertations and Doctoral Studies

Call center executives who lack effective strategies to retain employees face a disruption in service, employee performance and productivity, as well as an increase in operational expenses. Ineffective retention strategies can negatively impact call centers by increasing cost, decreasing talent quality and loss of the customer experience. Grounded in Herzberg’s motivator-hygiene theory, the purpose of this multiple case study was to explore employee retention strategies that call center executives use to maintain employees within their organizations. Data were collected from semistructured interviews, company documents, and physical artifacts. The interview participants comprised five call center executives, managers, or team leaders in …

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An Exploration Of Principal Instructional Leadership Increasing Instructional Capacity Through Collaborative Relationships, Michael Henry Myers Jan 2021

An Exploration Of Principal Instructional Leadership Increasing Instructional Capacity Through Collaborative Relationships, Michael Henry Myers

Walden Dissertations and Doctoral Studies

State and federal mandates designed to increase student learning and development through principal instructional leadership are based on research that demonstrates the potential benefits teacher collaboration can have on teacher efficacy, school culture, and student learning; however, many principals are inadequately trained for instructional leadership roles that utilize collaboration. The problem this study investigated is the lack of research about successful instructional leaders using collaboration to increase the instructional capacity of the teachers in high-achieving, suburban high schools. High-quality teaching is important and requires the collective skills and expertise of well-trained teachers. The organizational development theories of McGregor, the adult …

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Exploring Preclinical Contract Research Organization Strategic Partnerships, John Cody Resendez Jan 2021

Exploring Preclinical Contract Research Organization Strategic Partnerships, John Cody Resendez

Walden Dissertations and Doctoral Studies

The strategies contract research organizations (CROs) use to develop relationships with pharmaceutical/biotech company clients are not well defined but can bring drugs to market faster, safer, cheaper, and with an innovative approach to partnership and scientific collaboration. Grounded in Porter’s competitive advantage theory, the comparative advantage theory of competition, and the resource-based view of strategy, the purpose of this qualitative multiple case study was to explore the lived experiences of nine key senior level decision makers in the pharmaceutical, biotech, and CRO industries, selected using a stratified purposeful sampling technique, to determine the benefit of partnerships between the CRO and …

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Insider Ownership And The Performance Effects Of Firm Diversification In Nigeria, Ibeawuchi Ibekwe Jan 2021

Insider Ownership And The Performance Effects Of Firm Diversification In Nigeria, Ibeawuchi Ibekwe

Walden Dissertations and Doctoral Studies

Despite the preponderance of diversified firms, the diversification–performance (D–P) relationship and how insider ownership moderates it in Nigeria remains unclear and a concern for decision makers interested in the survival of firms and their contributions to society. This quantitative study was conducted to examine the D–P relationship and how it is associated with insider ownership in Nigeria. Agency theory and institution-based theory formed the theoretical foundation of this study. Four research questions that focused on how diversification is related to firm performance and how insider ownership moderates this relationship were answered using the panel design variant of correlational research. Data …

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Leader Strategies That Increase Employee Performance In The Nigerian Public Sector, Oluwashola Martha Elias-Fatile Jan 2021

Leader Strategies That Increase Employee Performance In The Nigerian Public Sector, Oluwashola Martha Elias-Fatile

Walden Dissertations and Doctoral Studies

AbstractLow employee performance can hinder productivity in the Nigerian public sector. Leaders of public sector organizations in Nigeria who lack strategies to increase employees’ performance experience decreased productivity. Grounded in transformational leadership theory, the purpose of this qualitative multiple case study was to explore strategies leaders in the Nigerian public sector used to increase employee performance. Participants were four public sector leaders in Nigeria who successfully developed and implemented strategies to increase employee performance. Data were collected from semistructured interviews and internal and external documents, such as training programs, training calendars, meeting agendas, staff letters of recommendation, and staff handbooks. …

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Relationship Among Military Veteran Employee Job Satisfaction, Job Motivation, And Employee Turnover, Michael David Crow Jan 2021

Relationship Among Military Veteran Employee Job Satisfaction, Job Motivation, And Employee Turnover, Michael David Crow

Walden Dissertations and Doctoral Studies

Military veterans are quitting their first job after separating from the military service at an excessively high rate. Reducing employee turnover among military veterans is essential for organizational and HR managers to increase the company’s profitability and productivity. Grounded in Maslow’s hierarchy of needs theory, the purpose of this quantitative correlational study was to examine the relationships among military veteran employee job satisfaction, job motivation, and employee turnover. Data were collected from survey responses of 85 military veterans from Texas. Participants had at least 2 years of active federal service and were separated from the armed forces no longer than …

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Effect Of Servant Leadership On Job Satisfaction In Nigerian Mortgage Banks, Adedayo Aderemi Olatunbode Jan 2021

Effect Of Servant Leadership On Job Satisfaction In Nigerian Mortgage Banks, Adedayo Aderemi Olatunbode

Walden Dissertations and Doctoral Studies

AbstractSeveral researchers examined the relationship between servant leadership and job satisfaction in organizations and reported a significant positive correlation between the two variables. However, the generalizability of these results was limited because 97% of the studies were conducted in the West and China, and none were conducted in Nigeria or in mortgage banks. The purpose of this nonexperimental, quantitative, correlational study was to examine the relationship between servant leadership and job satisfaction in a high-power distance culture, specifically in the mortgage bank industry in Nigeria. The theoretical frameworks were the leader-member exchange theory and motivation-hygiene theory. The research questions addressed …

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Strategies To Improve Survival Rate Among Small Businesses In The Construction Industry, Douglas Bonuke Jan 2021

Strategies To Improve Survival Rate Among Small Businesses In The Construction Industry, Douglas Bonuke

Walden Dissertations and Doctoral Studies

Small businesses are the backbone of the U.S. economy, yet only 50% of all small business establishments survive beyond the first 5 years of operation. Survivability is a concern for small businesses owners, as the construction industry experiences the lowest survival rates compared to other sectors. Grounded in entrepreneurship theory, the purpose of this multiple case study was to explore strategies small business owners in the construction industry used to sustain their businesses beyond the first 5 years of operation. Data were collected using semistructured interviews with six small business owners in the construction industry in central New Jersey. Thematic …

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Impact Of Electricity On Industrial Output In Nigeria: A Systems Perspective, Chidi Vincent Ike Jan 2021

Impact Of Electricity On Industrial Output In Nigeria: A Systems Perspective, Chidi Vincent Ike

Walden Dissertations and Doctoral Studies

Lack of access to electricity, both in quantity and quality, has been a recurring problem in Nigeria. Scholars have investigated the relationship between electricity consumption and economic development with diverse outcomes, but they have not considered the subsystems that constitute the electricity delivery system. The purpose of this quantitative correlational study was to examine the relationship between monthly industrial output in Nigeria and available monthly power generation capacity, available monthly power transmission capacity, and monthly power distribution capability. Systems theory was the theoretical framework for this study. Data were collected on the monthly industrial output and operational data on electric …

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Maritime Cybersecurity Strategies For Information Technology Specialists, Angela Mizelle Griffin Jan 2021

Maritime Cybersecurity Strategies For Information Technology Specialists, Angela Mizelle Griffin

Walden Dissertations and Doctoral Studies

Dependence on digital technology increases cyber-related risks for maritime industries. As a result, the U.S. Coast Guard network is challenged with maritime cybersecurity, both economically and for national security. Grounded in the general systems theory, the purpose of this multiple case study was to explore strategies information technology (IT) specialists use to implement standard practices for ensuring cyber security. The participants included six IT specialists who have successfully implemented standard practices for maritime organizations in Virginia and West Virginia. Data were collected from individual semistructured interviews and a review of 12 external organizational documents available to the public from IT …

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Strategies To Overcome Constraints For Small Business Sustainability, Jaquane Mawyne Jones Jan 2021

Strategies To Overcome Constraints For Small Business Sustainability, Jaquane Mawyne Jones

Walden Dissertations and Doctoral Studies

More than 20% of small businesses that started in March 2018 failed within a year. Small business owners would benefit from strategies to identify and mitigate constraints from inception for business survival because business failure rates are higher among small businesses less than five years old. Grounded in the theory of constraints, the purpose of this qualitative multiple case study was to explore strategies small business owners use to sustain beyond the one year of operation. The participants included six small business owners in Georgia who successfully sustained their business beyond five years. Data were collected using semistructured interviews and …

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Social Media Marketing Strategies For Increasing Small Businesses’ Revenues, Damaris Ramos Jan 2021

Social Media Marketing Strategies For Increasing Small Businesses’ Revenues, Damaris Ramos

Walden Dissertations and Doctoral Studies

Many small business leaders lack social media marketing strategies, which can negatively affect sales revenue. Small business leaders who fail to increase revenues are at a higher risk of failure. Grounded in the resource-based view, the purpose of this qualitative multiple case study was to explore social media marketing strategies small business leaders use to increase revenue. The participants were 13 small business leaders in central Florida who successfully managed social media marketing strategies to increase revenues. Data were collected from semistructured interviews, reviewing businesses’ social media, financial reports, and interview notes. Thematic analysis was used to analyze the data. …

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Relationship Between Intrinsic Job Satisfaction, Extrinsic Job Satisfaction, And Employee Turnover Intentions, Taran Pawan Bhagwandeen Jan 2021

Relationship Between Intrinsic Job Satisfaction, Extrinsic Job Satisfaction, And Employee Turnover Intentions, Taran Pawan Bhagwandeen

Walden Dissertations and Doctoral Studies

Employee turnover can cost business owners up to 200% of an employee’s annual salary to recruit, hire, and train a replacement in the insurance industry. Understanding employee intent to leave is vital for insurance leaders to help reduce turnover. The purpose of this quantitative correlational study was to examine the relationship between intrinsic job satisfaction, extrinsic job satisfaction, and employee turnover intentions of casualty insurance professionals in the southeast region of the United States. The study was grounded in Herzberg’s 2-factor theory. Data were collected from 83 participants using an online survey with questions from the Minnesota Satisfaction Questionnaire and …

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Transformational Leadership Behavior And Job Satisfaction Among Virginia Small Businesses, Abdulrahman Al-Ahmadi Jan 2021

Transformational Leadership Behavior And Job Satisfaction Among Virginia Small Businesses, Abdulrahman Al-Ahmadi

Walden Dissertations and Doctoral Studies

Research has shown that the leadership of a business can significantly impact employee performance, with dissatisfied employees performing at a lower level, potentially causing disruption and costs to the business. Several studies have documented the importance of small businesses to the economy in the United States, with small businesses constituting over half of all jobs. This correlational quantitative research study aimed to explore the relationship between the transformational leadership style of the managers of Virginia small businesses and job satisfaction and job performance. The theoretical frameworks used were self-determination theory and transformational leadership. This research examined how transformational leadership wkas …

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Leadership Strategies For Implementing Organizational Change, Aljanal Hamer Carroll Jan 2021

Leadership Strategies For Implementing Organizational Change, Aljanal Hamer Carroll

Walden Dissertations and Doctoral Studies

Change initiatives within the heating, ventilation, and air conditioning (HVAC) industry fail because business leaders are not successful in implementing change readiness strategies. Grounded in transformational leadership theory, the purpose of this qualitative multiple case study was to explore the strategies that some leaders in HVAC companies use to implement change initiatives successfully. The participants consisted of 4 business leaders from 4 HVAC companies who successfully implemented change initiatives within their organization. The 4 businesses have fewer than 100 employees located in Charlotte, North Carolina. Data collection procedures included semistructured interviews and a collection of organizational documents. Validating the study …

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The Impact Of Assertiveness And Religiosity On The Expression Of Dissent Among U.S. Immigrant Nigerian Workers, Peter Osiabia Azorji Jan 2021

The Impact Of Assertiveness And Religiosity On The Expression Of Dissent Among U.S. Immigrant Nigerian Workers, Peter Osiabia Azorji

Walden Dissertations and Doctoral Studies

AbstractScholars have studied dissent in general, but few have focused on the impact of cultural contexts and characteristics on dissent. Literature on the influence of cultural factors on expression of disagreement in organizations, by immigrant Nigerian workers in the US has not received adequate attention. There is therefore a compelling need to bridge this gap. This quantitative nonexperimental correlation study examined the impact of assertiveness and religiosity (variables that may be influenced by culture), on expression of minority dissent among Nigerian immigrant workers in the United States. The inquiry was based on two theoretical models: Bourhis et al.’s interactive acculturation …

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Understanding Successful Strategies Human Service First-Level Managers Utilize When Addressing Workplace Incivility, Mary Elizabeth Barlow Jan 2021

Understanding Successful Strategies Human Service First-Level Managers Utilize When Addressing Workplace Incivility, Mary Elizabeth Barlow

Walden Dissertations and Doctoral Studies

The social problem of workplace incivility is a well-researched issue that impacts employees, work groups, and organizations across the nation. The purpose of this study was to understand how first-level human service managers describe employee turnover in relation to workplace incivility and what first-level human service managers view as successful strategies they have used to address workplace incivility. The theoretical framework utilized for this study was incivility spiral theory, as described by Andersson and Pearson. The purpose of this generic qualitative study was to gain an understanding of successful strategies that first-level human service managers utilize when addressing workplace incivility …

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Nonprofit Strategies For Alternative Revenue Generation And Sustainability, Aretha Lepearl Day Jan 2021

Nonprofit Strategies For Alternative Revenue Generation And Sustainability, Aretha Lepearl Day

Walden Dissertations and Doctoral Studies

AbstractIn the post-2008 Great Recession era of a highly volatile global business environment of increased competitiveness, diminishing predictable revenues, and depleting philanthropy, many nonprofit leaders struggle to sustain their organizations. Volatility is important to nonprofit leaders because such fluctuations create unpredictability, which threatens their organizations' financial stability for short-term survivability and long-term sustainability. Grounded in Elkington's triple bottom line conceptual framework, the purpose of this qualitative single case study was to explore nonprofit leaders' strategies for short-term survivability and long-term sustainability. The participants comprised 3 senior leaders in a nonprofit located in the mid-Atlantic region of the United States who …

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Legal Marijuana Disperser Owners' Lived Experiences About Accessing Banking Services, Jonathan Travis James Jan 2021

Legal Marijuana Disperser Owners' Lived Experiences About Accessing Banking Services, Jonathan Travis James

Walden Dissertations and Doctoral Studies

Marijuana reform has created a question of the potential market size of the legal marijuana industry on a local, state, or national level. The problem is that having no banking services has forced legal marijuana dispensaries to be cash-only businesses and created an increased risk of theft. The lack of normal banking services has also affected the ability to manage money earned from operations. This hermeneutic phenomenological study was grounded by the conceptual framework of the motivations of humans and humans' need to feel safe. The participants of this study were owners and operators in the legal marijuana industry of …

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Knowledge Sharing Among Finance Employees In The U.S. Banking Sector, Russell Lascko Jan 2021

Knowledge Sharing Among Finance Employees In The U.S. Banking Sector, Russell Lascko

Walden Dissertations and Doctoral Studies

AbstractBanking is one of the most knowledge-intensive sectors, relying heavily on accrued knowledge and the experiences of employees. Knowledge sharing is the most crucial, yet most difficult, process in knowledge management due to human behavior. The purpose of this qualitative case study was to explore the factors that influence finance employees in the banking sector to participate in knowledge sharing with their colleagues. The overarching research question focused on these factors. The conceptual framework included the self-determination theory, theory of planned behavior, Vroom's expectancy theory, and the socialization, externalization, combination, and internalization model. Criteria for the selected participants included more …

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Examining The Antecedents Of Employee Engagement, Andrea E. Moore Jan 2021

Examining The Antecedents Of Employee Engagement, Andrea E. Moore

Walden Dissertations and Doctoral Studies

Highly engaged employees have a positive impact on organizational results, which means that understanding how to increase employee engagement is important. Performance management is one area that is believed to positively impact employee engagement, but current research is not conclusive as to how much individual performance management activities impact employee engagement. Using social exchange theory and self-determination theory as theoretical guides, this study examined if 5 performance management activities (goal setting, feedback, developmental opportunities, performance appraisals, and a climate of trust) are predictors of employee engagement. Using a cross-sectional survey design, full-time, U.S.-based employees at organizations with more than 1,000 …

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