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- Communication channel effectiveness (1)
- Communication channels (1)
- Customer (1)
- Events taxonomy (1)
- First-line supervisor (1)
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- Internal communications (1)
- Leadership skills model (1)
- Loyalty program (1)
- Management (1)
- Mobile technology (1)
- Organizational communication channels (1)
- Person-parts perspective (1)
- Pharmacy retail store (1)
- Problem-solving skills (1)
- RDS (1)
- Reward program (1)
- Strategic communication (1)
- Supermarket retail (1)
Articles 1 - 3 of 3
Full-Text Articles in Business
A Case Study Exploration Of Strategies To Improve First-Line Supervisor Problem-Solving Abilities In The Retail Supermarket Industry, John E. Jarvis, Irene A. Williams
A Case Study Exploration Of Strategies To Improve First-Line Supervisor Problem-Solving Abilities In The Retail Supermarket Industry, John E. Jarvis, Irene A. Williams
International Journal of Applied Management and Technology
First-line supervisors in U.S. retail organizations are unable to resolve nearly 34% of typical daily customer problems for their organizations. The purpose of this single-case study was to explore the strategies retail supermarket managers have used to improve first-line supervisor problem solving abilities within a retail supermarket company in Winston-Salem, North Carolina. Data were collected from semistructured interviews with four retail store manager participants with a successful record of improving first-line supervisor problem solving abilities. Based on inductive data analysis and methodological triangulation of the data collected, four themes emerged after the data analysis: (a) the importance of communicating expectations …
Internal Strategies For Assessing Organizational Communication Channel Effectiveness, Melvin E. Murphy, Douglas G. Campbell
Internal Strategies For Assessing Organizational Communication Channel Effectiveness, Melvin E. Murphy, Douglas G. Campbell
International Journal of Applied Management and Technology
Evolving communication technology, the increased volume of information needed by businesses and the intensified competitive environment have made internal company communication more critical to business success. The purpose of this multiple case study was to explore strategies for assessing the effectiveness of internal communication channels used by managers and leaders of three law firms in the Commonwealth of Virginia. The participating firms were recognized by their peers as being exceptionally well managed. Data from interviews and company documents were analyzed through the conceptual lens of channel expansion theory and the use of software coding to identify patterns and themes. Three …
Successful Implementation Of Pharmacy Retail Store Loyalty Reward Programs, Cristina D. Reinert, Jill A. Murray
Successful Implementation Of Pharmacy Retail Store Loyalty Reward Programs, Cristina D. Reinert, Jill A. Murray
International Journal of Applied Management and Technology
Loyalty reward programs are utilized within various industries as a key marketing strategy. A successfully implemented loyalty reward program benefits both the consumer and the company. The purpose of this multicase study was to explore strategies that pharmacy retail managers use to deliver loyalty reward programs. The theory of planned behavior was used as the conceptual framework to guide the study. Mobile technology, customer involvement, brand management, and tier-based rewards were the themes that emerged during data analysis. The findings are of interest to pharmacy retail managers and marketers because they are instrumental in implementing a successful loyalty reward program.