Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 2 of 2
Full-Text Articles in Business
Career Capital Development Of Women In The Arab Middle East Context: Addressing The Pipeline Block, Payyazhi Jayashree, Valerie Lindsay, Grace Mccarthy
Career Capital Development Of Women In The Arab Middle East Context: Addressing The Pipeline Block, Payyazhi Jayashree, Valerie Lindsay, Grace Mccarthy
Sydney Business School - Papers
Taking a career capital approach, this paper addresses the issue of ‘pipeline block’ frequently experienced by women seeking career advancement. Focusing on the Arab Middle East (AME) region, we take a contextually relevant multi-level approach to examine these issues. The study uses a qualitative, interview-based approach, drawing on data obtained from women leaders from the AME region. Drawing on Bourdieu’s capital-field-habitus framework, we explore how women in the AME developed career capital in particular organizational fields. Our findings show the importance of human and social capital, as well as the influence of habitus for women’s career advancement in specific fields. …
Frontline Employee Empowerment: Scale Development And Validation Using Confirmatory Composite Analysis, Saradhi Motamarri, Shahriar Akter, Venkata K. Yanamandram
Frontline Employee Empowerment: Scale Development And Validation Using Confirmatory Composite Analysis, Saradhi Motamarri, Shahriar Akter, Venkata K. Yanamandram
Sydney Business School - Papers
Empowerment has been argued as a viable strategy to enable frontline employees (FLEs) to manage the complexities of service encounters. Organisations must cascade insights from analytics to frontlines for dynamic (re)bundling of service elements while serving customers. However, very little is known on how FLEs are empowered in analytics-driven services. This study addresses these research gaps, drawing on a systematic literature review and in-depth interviews (n = 30), followed by conceptualisation and validation of an empowerment scale through a pilot (n = 50) and the main study (n = 304). This research confirms empowerment as a second-order construct consisting of …