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Articles 1 - 7 of 7
Full-Text Articles in Business
Career Capital Development Of Women In The Arab Middle East Context: Addressing The Pipeline Block, Payyazhi Jayashree, Valerie Lindsay, Grace Mccarthy
Career Capital Development Of Women In The Arab Middle East Context: Addressing The Pipeline Block, Payyazhi Jayashree, Valerie Lindsay, Grace Mccarthy
Sydney Business School - Papers
Taking a career capital approach, this paper addresses the issue of ‘pipeline block’ frequently experienced by women seeking career advancement. Focusing on the Arab Middle East (AME) region, we take a contextually relevant multi-level approach to examine these issues. The study uses a qualitative, interview-based approach, drawing on data obtained from women leaders from the AME region. Drawing on Bourdieu’s capital-field-habitus framework, we explore how women in the AME developed career capital in particular organizational fields. Our findings show the importance of human and social capital, as well as the influence of habitus for women’s career advancement in specific fields. …
Transforming Business Using Digital Innovations: The Application Of Ai, Blockchain, Cloud And Data Analytics, Shahriar Akter, Katina Michael, Muhammad Rajib Uddin, Grace Mccarthy, Mahfuzur Rahman
Transforming Business Using Digital Innovations: The Application Of Ai, Blockchain, Cloud And Data Analytics, Shahriar Akter, Katina Michael, Muhammad Rajib Uddin, Grace Mccarthy, Mahfuzur Rahman
Sydney Business School - Papers
This study explores digital business transformation through the lens of four emerging technology fields: artificial intelligence, blockchain, cloud and data analytics (i.e., ABCD). Specifically, the study investigates the operations and value propositions of these distinct but increasingly converging technologies. Due to the dynamic nature of innovation, the potential of this ABCD hybridization, integration, recombination and convergence has yet to be considered. Using a multidisciplinary approach, the findings of the study show wide-reaching and diverse applications among a variety of vertical sectors, presenting exploratory research avenues for future investigation. The study also highlights the practical implications of these new technologies.
Revisiting Customer Analytics Capability For Data-Driven Retailing, Md Afnan Hossain, Shahriar Akter, Venkata K. Yanamandram
Revisiting Customer Analytics Capability For Data-Driven Retailing, Md Afnan Hossain, Shahriar Akter, Venkata K. Yanamandram
Sydney Business School - Papers
Customer analytics is one of the most dominant strategic weapons in today's competitive retail environment. In spite of its strategic importance, there is scant attention to investigating customer analytics capabilities in the retail context. Drawing on a systematic literature review and thematic analysis, this study proposes a multidimensional customer analytics capability model by identifying relevant dimensions and sub-dimensions in retail settings. The principal contribution of this study is that the model links a customer analytics perspective to a resource-based view (RBV)-capability of the retailers by proposing six customer analytics capability dimensions and twelve sub-dimensions in the spectrum of market orientation …
Reshaping Competitive Advantages With Analytics Capabilities In Service Systems, Shahriar Akter, Angappa Gunasekaran, Samuel Fosso Wamba, Mujahid M. Babu, Umme Hani
Reshaping Competitive Advantages With Analytics Capabilities In Service Systems, Shahriar Akter, Angappa Gunasekaran, Samuel Fosso Wamba, Mujahid M. Babu, Umme Hani
Sydney Business School - Papers
Big data analytics capability can reshape competitive advantages for a service system. However, little is known about how to develop and operationalize a service system analytics capability (SSAC) model. Drawing on the resource based view (RBV), dynamic capability theory (DCT) and the emerging literature on big data analytics, this study develops and validates an SSAC model and frames its impact on competitive advantages using 251 survey data from service systems analytics managers in the U.S. Partial Least Squares (PLS)-Structural Equation Modeling (SEM) was used as a data analysis technique to develop and validate the hierarchical SSAC model. The main findings …
Frontline Employee Empowerment: Scale Development And Validation Using Confirmatory Composite Analysis, Saradhi Motamarri, Shahriar Akter, Venkata K. Yanamandram
Frontline Employee Empowerment: Scale Development And Validation Using Confirmatory Composite Analysis, Saradhi Motamarri, Shahriar Akter, Venkata K. Yanamandram
Sydney Business School - Papers
Empowerment has been argued as a viable strategy to enable frontline employees (FLEs) to manage the complexities of service encounters. Organisations must cascade insights from analytics to frontlines for dynamic (re)bundling of service elements while serving customers. However, very little is known on how FLEs are empowered in analytics-driven services. This study addresses these research gaps, drawing on a systematic literature review and in-depth interviews (n = 30), followed by conceptualisation and validation of an empowerment scale through a pilot (n = 50) and the main study (n = 304). This research confirms empowerment as a second-order construct consisting of …
Building Dynamic Service Analytics Capabilities For The Digital Marketplace, Shahriar Akter, Saradhi Motamarri, Umme Hani, Riad Shams, Mario Fernando, Mujahid M. Babu, Kathy Shen
Building Dynamic Service Analytics Capabilities For The Digital Marketplace, Shahriar Akter, Saradhi Motamarri, Umme Hani, Riad Shams, Mario Fernando, Mujahid M. Babu, Kathy Shen
Sydney Business School - Papers
Service firms are now interacting with customers through a multitude of channels or touchpoints. This progression into the digital realm is leading to an explosion of data, and warranting advanced analytic methods to manage service systems. Known as big data analytics, these methods harness insights to deliver, serve, and enhance the customer experience in the digital marketplace. Although global economies are becoming service-oriented, little attention is paid to the role of analytics in service systems. As such, drawing on a systematic literature review and thematic analysis of 30 in-depth interviews, this study aims to understand the nature of service analytics …
Customer Analytics Capabilities In The Big Data Spectrum: A Systematic Approach To Achieve Sustainable Firm Performance, Md Afnan Hossain, Shahriar Akter, Venkata K. Yanamandram
Customer Analytics Capabilities In The Big Data Spectrum: A Systematic Approach To Achieve Sustainable Firm Performance, Md Afnan Hossain, Shahriar Akter, Venkata K. Yanamandram
Sydney Business School - Papers
Customer analytics plays a vital role in generating insights from big data to improve service innovation, product development, personalization, and managerial decision-making; yet, no academic study has investigated customer analytics capability through which it is possible to achieve sustainable business growth. To close this gap, this chapter explores the constructs of the customer analytics capability by drawing on a systematic review of the literature in the big data spectrum. The chapter's interpretive framework portrays a definitional aspect of customer analytics, the importance of customer analytics, and customer analytics capability constructs. The study proposes a customer analytics capability model, which consists …