Business Commons^™

Employer-Employee Congruence In Environmental Values: An Exploration Of Effects On Job Satisfaction And Creativity, Jelena Spanjol, Wing Yin Leona Tam, Vivian Tam

Faculty of Business - Papers (Archive)

This study examines how the match (vs. mismatch) between personal and firm-level values regarding environmental responsibility affects employee job satisfaction and creativity and contributes to three literature streams [i.e., social corporate responsibility, creativity, and person-environment (P-E) fit]. Building on the P-E fit literature, we propose and test environmental orientation fit versus nonfit effects on creativity, identifying job satisfaction as a mediating mechanism and regulatory pressure as a moderator. An empirical investigation indicates that the various environmental orientation fit conditions affect job satisfaction and creativity differently. More specifically, environmental orientation fit produces greater job satisfaction and creativity when the employee and …

The Influence Of Presenteeism On Job Satisfaction And Employee Turnover Intentions: Evidence From Bangladeshi Employees, Amlan Haque

Faculty of Business - Papers (Archive)

This study investigates the association of presenteeism with job satisfaction and employee turnover intentions. Presenteeism refers to attending work while ill and not being able to work up to full capacity. Hypotheses are tested using data from 200 full-time Bangladeshi employees with a web-based online survey. As predicted, significant negative associations were identified between presenteeism and job satisfaction as well as among job satisfaction and employee turnover intentions. A further analysis also revealed a significant positive relationship between presenteeism and employee turnover intentions. This study suggests that presenteeism is associated with job satisfaction and employee turnover intentions and should be …

Dimensions Driving Business Student Satisfaction In Higher Education, Mazirah Yusoff, Fraser Mcleay, Helen Woodruffe-Burton

Faculty of Business - Papers (Archive)

Purpose - This study aims to identify the dimensions of business student satisfaction in the Malaysian private higher educational environment and evaluate the infuence that demographic factors have on satisfaction.

Design/methodology/approach - A questionnaire was developed and distributed to 1,200 undergraduate business students at four private higher educational (PHE) institutions in Malaysia. Exploratory factor analysis was used to identify the underlying dimensions that drive student satisfaction. ANOVA and t-tests were conducted to evaluate the influence that demographic factors have on the results.

Findings - Factor analysis resulted in the adoption of a 12-factor solution from an original set of …

The Effect Of Chronic Pain On Life Satisfaction: Evidence From Australian Data, Paul Mcnamee, Silvia Mendolia

Faculty of Business - Papers (Archive)

Chronic pain is associated with significant costs to individuals directly affected by this condition, their families, the healthcare system, and the society as a whole. This paper investigates the relationship between chronic pain and life satisfaction using a sample of around 90,000 observations from the first ten waves of the Household, Income and Labour Dynamics of Australia Survey (HILDA), which is a representative survey of the Australian population that started in 2000. We estimate the negative impact on life satisfaction and examine the persistence of the effect over multiple years. Chronic pain is associated with poor health conditions, disability, decreased …

Do Satisfied Tourists Really Intend To Come Back? Three Concerns With Empirical Studies Of The Link Between Satisfaction And Behavioral Intention, Sara Dolnicar, Tim Coltman, Rajeev Sharma

Faculty of Business - Papers (Archive)

Explaining human behavior is a primary concern for tourism research and a substantial body of research concludes that highly satisfied tourists are more likely to return to a particular destination. In this article, we provide an analysis of this body of work, arriving at three concerns relating to the strength of association between satisfaction and behavioral intention: (1) the link between constructs is complex, resulting in the frequent omission of causal factors; (2) inconsistency with construct operationalization impedes cumulative knowledge development; and (3) explainable variance is impeded by between-study heterogeneity. We illustrate these problems by analyzing empirical guest survey data …

Happiness And Job Satisfaction In Urban China: A Comparative Study Of Two Generations Of Migrants And Urban Locals, Haining Wang, Zhiming Cheng, Russell Smyth

Faculty of Business - Papers (Archive)

This study investigates determinants of happiness and job satisfaction of urban locals, first-generation migrants and new-generation migrants in China's urban workforce. We present evidence to suggest that new-generation migrants are less satisfied with their jobs and lives than first-generation migrants, despite having higher income. This finding is consistent with aspirations rising faster than income in China's fast growing urban economy.

Money Buys Financial Security And Psychological Need Satisfaction: Testing Need Theory In Affluence, Ryan T. Howell, Mark Kurai, Wing Yin Leona Tam

Faculty of Commerce - Papers (Archive)

The most prominent theory to explain the curvilinear relationship between income and subjective well-being (SWB) is need theory, which proposes that increased income and wealth can lead to increased well-being in poverty because money is used to satisfy basic physiological needs. The present study tests the tenets of need theory by proposing that money can buy happiness beyond poverty if the money satisfies higher-order needs. Findings indicate that in older adults (n = 1,284), as economic standing rises, so do individual perceptions of financial security (a safety need), which in turn increases overall life satisfaction. Further, a path model tested …

How Satisfaction Modifies The Strength Of The Influence Of Perceived Service Quality On Behavioral Intentions, Shyh Jane Li, Yu-Ying Huang, Miles Yang

Faculty of Business - Papers (Archive)

Purpose: The existence and form of interaction effects between service quality and satisfaction are still uncertain. The main purpose of this study is to examine whether satisfaction moderates the relationship between service quality and behavioral intentions. Design/methodology/approach: A structured questionnaire was distributed to the out-patients of 12 regional hospitals (the middle level) in Taiwan. Findings: The findings show that the forms of moderators played by satisfaction are not always the same under different dimensions of service quality (i.e. reliability, responsiveness, assurance, and empathy). Satisfaction positively moderates the influence of reliability/empathy on behavioral intentions, but negatively moderates the relationships between responsiveness/assurance …

Air Travellers Can't Get No Satisfaction - But It Doesn't Make Them Less Loyal, Sara Dolnicar

Faculty of Business - Papers (Archive)

Is it the comfort of the seats, the high standard of the food or the friendliness of the cabin crew that has us using the same airline time after time?

Customer Satisfaction Measurement For The State-Owned Banks In The Developing Countries - The Case Of Bangladesh, Muhammad Saifuddin Khondaker, Monir Zaman Mir

Faculty of Commerce - Papers (Archive)

Customer Satisfaction has become an imponant aspect of measuring performance. particularly for the banking and finance industry. As most banks and finance organizations offer Similar products and services. Improving customer satisfaction and loyalty is the most important factor in maintaining as well as increasing market share for these organizations. Customer satisfaction is a grossly neglected area for performance measurement in almost all Least Developed Countries (LDCs) and Bangladesh is no exception. Like most LDCs. Bangladesh is also com:ng under pressure from the IMF. World Bank. ADB. etc. to reform its inefficient financial sector. Anecdotal evidence suggests that state·owned commercial banks …

The Impact Of Mobile Amusement Information On Use Behavior, Satisfaction, And Loyalty, Fumiyo N. Kondo, Jiro Hirata, Shahriar Akter

Faculty of Commerce - Papers (Archive)

The relationship between satisfaction and loyalty has been well explored in services marketing or customer relationship management. In this study, the authors studied the relationship of 7 types of service variables under “amusement” factor. Amusement is one of the three factors extracted from 21 mobile information services. Among many different frameworks of satisfaction-loyalty, we used the framework of “past use behavior” on “satisfaction”, and then of “satisfaction” on “continued use intention” (or loyalty), resulting in a strong support of the existing model with positive significant influence on the both paths. Further, our research reveals that, on the both paths, there …

Empirical Investigation Of Internet Banking In The Uae: Bank Adoption Levels In The Context Of Customer Satisfaction And Influencers Of Adoption Among Potential Users (Wp), C. Fernandes, Raed Awamleh

Faculty of Commerce - Papers (Archive)

This study evaluates websites of foreign and local banks in the United Arab Emirates and through a survey of users ascertains factors that influence customer satisfaction of the internet banking service. In addition, determinants of potential users intentions are examined. It is shown that although the banking sector in the UAE is a regional leader, internet banking in the UAE is yet to be properly utilized as a real added value tool to improve customer relationship and to attain cost advantages. To identify factors influencing satisfaction of internet banking customers, data was collected from internet banking users and potential users …

Internet Banking: An Empirical Investigation Into The Extent Of Adoption By Banks And The Determinants Of Customer Satisfaction In The United Arab Emirates, Raed Awamleh, Cedwyn Fernandes

Faculty of Commerce - Papers (Archive)

This study adopts the Diniz (1998) model to evaluate websites of foreign and local banks in the United Arab Emirates and through a survey of users ascertains factors that influence customer satisfaction of the internet banking service. These are convenience, independence, and security of internet banking transactions.

Results suggest that although the banking sector in the United Arab Emirates is a regional leader, internet banking in the United Arab Emirates is yet to be properly utilized as a real added value tool to improve customer relationship and to attain cost advantages. To identify factors influencing satisfaction of internet banking customers, …

A Test Of Transformational And Transactional Leadership Styles On Employees' Satisfaction And Performance In The Uae Banking Sector, Raed Awamleh, John Evans, Ashraf Mahate

Faculty of Commerce - Papers (Archive)

This study tested the transformational leadership theory among managers at functional levels in United Arab Emirates (UAE) banks. The UAE banking sector was chosen due to its importance in the U.A.E. economy and its significant contribution to the Emirates GDP. The paper examines the effects of both transformational and transactional leadership styles of bank managers/supervisors on employees’ satisfaction and self-perceived performance. Self-esteem and leadership disposition (Romance of Leadership) of employees were hypothesized to act as moderators. Data was collected from employees working in national and international banks operating in the UAE. A multiple regression analysis indicated that transformational leadership style …

The Role Of Online Profiling, Service Quality, Satisfaction And Loyalty In Developing A Crm Capability: Propositions And Considerations, Jamie Carlson, Ranjit Voola, Sukunesan Sinnappan

Sydney Business School - Papers

The Internet has the ability to profile online customers to develop effective customer relationship management (CRM) strategies for e-commerce that requires interaction and coordination between various resources within an organization. However, limited research exists in understanding CRM as an outcome of the interaction between various resources, as well as an organizational capability. This paper applies the Resource Based View of the firm to propose an integrated framework in the management of a CRM capability and suggests that this capability comprises managing the interactions between recently developed concepts such as online-profiling, service quality, satisfaction and loyalty.