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Articles 1 - 30 of 35
Full-Text Articles in Business
Inside Unlv, Shane Bevell, David Ashley, Tony Allen, Mamie Peers, Allison Miller
Inside Unlv, Shane Bevell, David Ashley, Tony Allen, Mamie Peers, Allison Miller
Inside UNLV
No abstract provided.
The Waiting Game, Dennis Moore
The Waiting Game, Dennis Moore
UNLV Theses, Dissertations, Professional Papers, and Capstones
A study of wait times in the hospitality industry, and the guest satisfaction as related to those waits. When faced with waiting, what are the perceptions of the customer, and what can be done to help shorten the perception to help guest satisfaction. Finally, to look into the technology that is available today and in the near future, and what some industries have done to help alleviate the wait time to satisfy their customers’ needs.
An Analysis Of The Environmental Content Of Las Vegas Strip Hotels, Andrew M. Levey
An Analysis Of The Environmental Content Of Las Vegas Strip Hotels, Andrew M. Levey
UNLV Theses, Dissertations, Professional Papers, and Capstones
This study examines the environmental content of hotel properties websites. The central question of this study is whether Las Vegas Strip properties have gone green, or plan to go green. Thus, the purpose of this paper is to examine the frequency of the environmental content of twenty-three Las Vegas Strip hotels’ websites as well as five upcoming hotel projects and one hotel expansion project on the Strip. The twenty-eight hotels are all located along Las Vegas Boulevard, also known as the Strip. All properties examined have over two thousand rooms each. The goal is to determine how prevalent and important …
High Occupancy Strategy At Thehotel: Is It Worth The Negative Impacts?, Joe Tidwell
High Occupancy Strategy At Thehotel: Is It Worth The Negative Impacts?, Joe Tidwell
UNLV Theses, Dissertations, Professional Papers, and Capstones
THEhotel in Las Vegas, Nevada operates on a high occupancy throughout the year. Taking advantage of traffic flow through other areas of the property while maintaining a high reputation for customer service on the rooms side is the most efficient way to produce profit that will please the executive team, the guests, the employees and the shareholders of MGM Mirage.
A Comparative Analysis Of Mice Destinations Between Macau And Singapore, Cheong Su Richard Tan
A Comparative Analysis Of Mice Destinations Between Macau And Singapore, Cheong Su Richard Tan
UNLV Theses, Dissertations, Professional Papers, and Capstones
Macau is probably best known worldwide for its gaming industry which has always been a staple of its economy and has surpassed Las Vegas as the world’s biggest gambling market in 2006 (Cheung, 2007). After its return to Chinese rule in 1999, the Macau Special Administrative Region (SAR) government decided to diversify its economy and liberalized the gaming market with an aim to transform the territory into a centre of gaming, cultural events, conference and exhibition (Pao, 2004). Recognizing the economic benefits of MICE, the SAR government aims to nurture the city into a prominent MICE destination (Macau Government Tourist …
Technology And Social Anxieties, Attitudes And Behavioral Intentions Of Singaporeans Towards Using Self-Service Technology (Sst), Mukesh Kumar
UNLV Theses, Dissertations, Professional Papers, and Capstones
The interactions between customers and service organizations, known as service encounters, have generally been between front-liner and consumers. Gradually however, these encounters are changing with the introduction of self-service facilities that are quickly replacing service staff. The use of self-service technology has seen an incredible amount of growth globally over the last few years. Self-service technologies are currently being used in more diverse ways for new services than once thought possible. The expenditure on self-service kiosks is expected to rise by 88% and the dollar value of transactions taking place through self-service technology should exceed 1.3 trillion by 2007 (Avery, …
Expatriate Training For The Hotel And Gaming Workforce: Don't Leave Home Without It, Chien Chien Serene Lim
Expatriate Training For The Hotel And Gaming Workforce: Don't Leave Home Without It, Chien Chien Serene Lim
UNLV Theses, Dissertations, Professional Papers, and Capstones
Globalization is fast becoming the new trend of the hospitality industry. It remains as a highly complex and controversial concept that is not a new phenomenon. Researchers have suggested that globalization is likely an irreversible forceful process that will change the face of businesses (Mrak, 2000). In the recent Global Relocation Trends Survey conducted annually by GMAC Global Relocation Services (2007), it was reported that more than two-thirds (69%) of the multinational corporations surveyed reported an increase to the number of international assignments. This is the highest percentage that was ever reported, with more companies (65%) indicating their intent in …
Managing Halal Quality In Food Service Industry, Siew Fun Vivienne Soong
Managing Halal Quality In Food Service Industry, Siew Fun Vivienne Soong
UNLV Theses, Dissertations, Professional Papers, and Capstones
The Muslim world population survey conducted in 2005 found that Islam is the fastest growing religion on earth, both through birth and adoption. There were 2 billion Muslims scatted around 148 countries and the figures are rising each day. It is estimated that by 2010, the Muslim population will exceed 3 billion (Evans, 2005). The recorded growth rate for Muslim population is as follows: the Europe Muslim population of around 25 million increased at a rate of 140% over the past 10 years, America’s by 25%, Australia’s by 250% and Asia’s increased by 12% over the same period. The healthy …
Cherokee Nation Long-Range Communication Plan, Mike Miller
Cherokee Nation Long-Range Communication Plan, Mike Miller
UNLV Theses, Dissertations, Professional Papers, and Capstones
The Cherokee Nation is the second largest Indian tribe in the United States. It has the rights of a sovereign nation, though those rights are somewhat limited by Congress. Because Congress can take away a tribe’s sovereignty, it is important for tribes to maintain a strong public image among the dominant culture, because politicians do not attack popular entities. This paper proposes a long-term plan to keep Cherokee Nation in good favor with the general public, and more specifically the opinion leaders and elected officials who can impact the Nation’s future. The plan will include budgets, staffing plans and major …
Effects Of An Upbeat And Positive Attitude In Customer Service Interactions, Brent Pritchett
Effects Of An Upbeat And Positive Attitude In Customer Service Interactions, Brent Pritchett
UNLV Theses, Dissertations, Professional Papers, and Capstones
In an extension of research demonstrating the effects of an upbeat and positive attitude in customer service interactions, the experiment and case studies examined in this paper identified evidence in support of displaying a positive behavior during customer service interactions. In the experiment, casino table game dealers were identified that exuded a consistent upbeat and positive attitude. These dealers were compared to other dealers who were inconsistent in their behavior. The experiment revealed that dealers, who engaged customers with a positive attitude, earned more in tipped income. In a series of case studies, service surveys were taken from customers that …
The Relationship Between International Expansion And Firm Performance: An Investigation Of U.S.-Based Restaurants And Firms, Soyeon Jung
UNLV Theses, Dissertations, Professional Papers, and Capstones
This study has three objectives. First, based on the above argument, this study aims to examine whether there is an association between international expansion and U.S.-based restaurants performance in terms of accounting-based measures. Second, this study intends to examine how the performance of service firms will indeed change within an observed time frame of international expansion. Finally, the research hopes to provide insights and assistance both to academics and to company strategists who are in charge of the international operations of service firms.
Managing Through Strategic Agendas, Christine G. Springer
Managing Through Strategic Agendas, Christine G. Springer
Public Policy and Leadership Faculty Publications
The author discusses the development of the Balanced Scorecard and strategic agendas on solving social and economic problems by the government. She stated reasons why organizations or countries choose to establish strategic agendas, such as it helps develop a vision, serves as a framework for monitoring government and nonprofit performance, and develops political platform. She concluded that its establishment is vital to success in developing countries and in the federal system of government.
Concurrent Panel Session 2: Health Challenges Facing Las Vegas, Carlos Brandenburg, Shawn Gerstenberger, Zaven Khachaturian, John Mcdonald, Dennis Pirages, Thom Reilly, Kathy Silver, Bonnie Sorenson, Carolyn B. Yucha, Maurizio Trevisan
Concurrent Panel Session 2: Health Challenges Facing Las Vegas, Carlos Brandenburg, Shawn Gerstenberger, Zaven Khachaturian, John Mcdonald, Dennis Pirages, Thom Reilly, Kathy Silver, Bonnie Sorenson, Carolyn B. Yucha, Maurizio Trevisan
Shaping the Future of Southern Nevada: Economic, Environmental, and Social Sustainability
Moderator: Marcia Turner, NSHE Health Science System Scribe: Candace Griffith, UNLV Department of Sociology Conference white paper & Full summary of panel session, 8 pages
Engaging The Community: The Metropolitan University, Jonathan Fink
Engaging The Community: The Metropolitan University, Jonathan Fink
Shaping the Future of Southern Nevada: Economic, Environmental, and Social Sustainability
31 PowerPoint slides Abstract: -Phoenix late entry in global, high-tech competition -ASU assists Metro Phoenix with all aspects of sustainability -University provides expertise, ideas, tools, workforce -Global Institute of Sustainability aligns ASU & regional needs -Decision Theater: Policy-making plus technology -Lessons should be relevant to Las Vegas and UNLV
Take Pride In America In Southern Nevada: Quarterly Progress Report, Period Covering July 6 – Oct. 5, 2007, Margaret N. Rees
Take Pride In America In Southern Nevada: Quarterly Progress Report, Period Covering July 6 – Oct. 5, 2007, Margaret N. Rees
Anti-littering Programs
• Don’t Trash Nevada website traffic remains strong despite no separate marketing.
• Project Manager Douglas Joslin has been assisting the IVP team due to the resignation of Donna Grady.
• A new ad created in cooperation with Republic Services of Southern Nevada appeared in five different View newspapers in July.
• The messaging campaign year two plan is in development and will be ready in November.
• Forty-three people took the anti-litter pledge this quarter, bringing the total number of pledges to 431.
• Planning for the Don’t Trash Nevada exhibit at the Las Vegas Natural History Museum continued …
Inside Unlv, Diane Russell, Erin O'Donnell, Cate Weeks, Shane Bevell, Grace Russell
Inside Unlv, Diane Russell, Erin O'Donnell, Cate Weeks, Shane Bevell, Grace Russell
Inside UNLV
No abstract provided.
Premier, Stuart H. Mann, Karen Sharp, Stephen Michaelides, Robert N. Grimes, Erin O'Donnell, Judy Nagai, Christian E. Hardigree
Premier, Stuart H. Mann, Karen Sharp, Stephen Michaelides, Robert N. Grimes, Erin O'Donnell, Judy Nagai, Christian E. Hardigree
Premier: The Magazine of the UNLV Harrah Hotel College
No abstract provided.
Variable Check-In Time: Raising Room Revenue With Multiple Daily Check-In Times, Matthew Kaplan
Variable Check-In Time: Raising Room Revenue With Multiple Daily Check-In Times, Matthew Kaplan
UNLV Theses, Dissertations, Professional Papers, and Capstones
An exploration of a new theory of hotel room valuation and pricing called “Variable Check-In Time”. The theory holds that hotels could increase room revenue by instituting multiple daily check-in times, rather than the typical, universal 3:00 p.m. to 12:00 p.m. room-day. In doing so, hotels could accommodate guests for more hours per day, thus raising the room night’s salable value. The paper presents the concept of the room-hour and of room-hour utility, making a quantitative case for increased room revenue on utility-maximization grounds. A model for the optimization of room-hour utility is presented, as well as a demonstration of …
Integrated Marketing Communications Strategy: An Examination Of Harrah’S Entertainment, Inc., Michael Mehling
Integrated Marketing Communications Strategy: An Examination Of Harrah’S Entertainment, Inc., Michael Mehling
UNLV Theses, Dissertations, Professional Papers, and Capstones
This professional paper is going to examine marketing communications, specifically the Integrated Marketing Communications (IMC) strategy. The paper will look at how to develop an IMC strategy, discussing the necessary components. The author will then apply Harrah’s current strategy of their Total Rewards program to the IMC model discussed in the literature review.
Developing A Managerial Plan To Guide The Planning Process For Charity Events, Nicole Molina
Developing A Managerial Plan To Guide The Planning Process For Charity Events, Nicole Molina
UNLV Theses, Dissertations, Professional Papers, and Capstones
The purpose of this paper was to develop a managerial plan to guide the planning process for charity events. A guideline was developed, tested and refined based on a case study of the Prostate Cancer Foundation charity held in October, 2007 at Wynn Las Vegas. A strategy arose from an adaptation of the standard business plans outlined by the Small Business Administration. The resulting business plan, detailed event checklist and timeline will be a guiding tool when planning other charity events.
Inside Unlv, Shane Bevell, Diane Russell, Erin O'Donnell, Mamie Peers, Grace Russell, Cate Weeks
Inside Unlv, Shane Bevell, Diane Russell, Erin O'Donnell, Mamie Peers, Grace Russell, Cate Weeks
Inside UNLV
No abstract provided.
Putting A Face On Organizational Innovation, Christine G. Springer
Putting A Face On Organizational Innovation, Christine G. Springer
Public Policy and Leadership Faculty Publications
The article discusses the author's view on the importance of fostering continuous innovation and renewal in public agencies for the success in public management. The author shares that she has come to understand that there are 15 types of teams and individuals that feed innovation inside organizations, outsiders and insiders. She said that by developing such innovation personalities, public managers have the chance to support new concepts in improving processes.
Inside Unlv, Diane Russell, Shane Bevell, Grace Russell
Inside Unlv, Diane Russell, Shane Bevell, Grace Russell
Inside UNLV
No abstract provided.
Making The Message Matter, Christine G. Springer
Making The Message Matter, Christine G. Springer
Public Policy and Leadership Faculty Publications
The article provides tips on how to make effective communication in business and political office. According to the author, speakers should be sincere and consistent in delivering their messages to ensure that the public has grasped the given information. It also mentions the need to use sound and texture to make the message more memorable and inspiring.
Final Report: Second Generation Waste Package Design Study, L. S. Armijo, Mano Misra, Piyush Kar
Final Report: Second Generation Waste Package Design Study, L. S. Armijo, Mano Misra, Piyush Kar
Publications (YM)
The objectives of this project activity are: to review the current YMP baseline environment and establish corrosion test environments representative of the range of dry to intermittently wet conditions expected in the drifts as a function of time. to demonstrate the oxidation and corrosion resistance of A588 weathering steel and reference Alloy 22 samples in the representative dry to intermittently dry conditions. to evaluate backfill and design features to improve the thermal performance analyses of the proposed second-generation waste packages using existing models developed at UNR.
Manager Retention And The Steamboat Ski Resort, Michael D. Gumbiner
Manager Retention And The Steamboat Ski Resort, Michael D. Gumbiner
UNLV Theses, Dissertations, Professional Papers, and Capstones
The material for this paper centers on the Steamboat Ski Resort Corp. The ski resort was chosen for this study because of its need for a management retention plan. Steamboat was ranked as a top 10 international ski resort in North America by Snow Country Magazine (“Top 50 ski resorts,” 1997). It has maintained this distinction for many years. It has been noted for its idealistic “champion power” and its unpopulated vast terrain. In particular, it has always scored high in the customer experience categories for exceptional down-home friendly people. A chart, prepared by Net promoters.com, on customer and employee …
A Collaborative Voyage To Improve Students' Career Information Literacy, Angela Farrar, Lateka Grays, Diane Vanderpol, Amanda Cox
A Collaborative Voyage To Improve Students' Career Information Literacy, Angela Farrar, Lateka Grays, Diane Vanderpol, Amanda Cox
Library Faculty Publications
Librarians, a member of the Hotel College faculty, and a member of the Career Services staff at the University of Nevada, Las Vegas collaborated in the design, implementation and evaluation of a non-traditional research assignment asking students to demonstrate real world information literacy skills.
Session attendees will explore the process by which the traditional librarian-teaching faculty member collaboration grew into a richer project involving a non-traditional partnering. Attendees will be guided through a discussion on levels of collaboration and an audit of potential non-traditional partner opportunities at their own institutions.
Attendees will examine the product of this partnership: an assignment …
Take Pride In America In Southern Nevada: Quarterly Progress Report, Period Ending April 05, 2007, Margaret N. Rees
Take Pride In America In Southern Nevada: Quarterly Progress Report, Period Ending April 05, 2007, Margaret N. Rees
Anti-littering Programs
• Don’t Trash Nevada website traffic increased by 144% over the previous quarter.
• Project Manager Douglas Joslin made a presentation about the Take Pride in America in Southern Nevada program to the Executive Committee on February 7, 2007.
• 20 Don’t Trash Nevada advertisements ran during February and March.
• A billboard has been in place on US95 and Russell Road throughout this quarter.
• Don’t Trash Nevada purchased radio spots on Metro Networks in February and March.
• 137 people have taken the on-line anti-litter and dumping pledge.
• The anti-litter team received a $10,000 dollar donation from …
Control Of The Electronic Management Of Information, A. Boone, R. Szatmary Jr.
Control Of The Electronic Management Of Information, A. Boone, R. Szatmary Jr.
Publications (YM)
This procedure establishes the responsibilities and provides direction for developing and evaluating the adequacy of process controls on specific uses of electronically stored information. These uses include, but are not limited to, information used in design input, developed as design output, or developed as input to or output from scientific investigation or performance assessment modeling and analysis. This pertains to information that resides in an electronic information management system or on electronic media.
Premier, Stephen Michaelides, Deirdre Flynn, Robyn Campbell-Ouchida, Karen Sharp, Judy A. Nagai
Premier, Stephen Michaelides, Deirdre Flynn, Robyn Campbell-Ouchida, Karen Sharp, Judy A. Nagai
Premier: The Magazine of the UNLV Harrah Hotel College
No abstract provided.