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Recent Research To Build Knowledge Of The Child Welfare Workforce, Quality Improvement Center For Workforce Development Dec 2019

Recent Research To Build Knowledge Of The Child Welfare Workforce, Quality Improvement Center For Workforce Development

Other QIC-WD Products

Child welfare worker turnover is costly and can negatively affect the relationship between families and the child welfare agency. The Quality Improvement Center for Workforce Development (QIC-WD) aims to build the body of evidence in the child welfare field to better understand worker turnover and strategies to address it. Although turnover is a widely acknowledged problem, there has not been reliable data to calculate staff turnover, caseloads, and workforce capacity. A recent study and article, Characteristics of the Front-line Child Welfare Workforce (Edwards & Wildeman, 2018), makes available a new data source and provides an analysis of workforce data from …


A Phenomenological Study Of Leadership Outcomes In Short-Term Study Abroad, Jeanette Milius Dec 2019

A Phenomenological Study Of Leadership Outcomes In Short-Term Study Abroad, Jeanette Milius

Department of Agricultural Leadership, Education and Communication: Dissertations, Theses, and Student Scholarship

The impact of global citizenship is far-reaching and encompasses skills and outcomes beyond simple economic and business success. Enhancing all students’ knowledge and ability to navigate a global community is not just of interest to governmental units, policymakers, and global organizations, but also to universities who wish to adhere to accreditation standards. The purpose of this phenomenological study is to identify characteristics related to an individuals’ motivation to complete a short-term study abroad (one to three weeks in duration) and the impact that experience had on their personal and leadership growth. Eighteen self-identified leaders enrolled in a college degree or …


Islamic Expression On Instagram Social Media: Marketing Communication Strategies Equestrian And Archery Tourism In Indonesia, Elan Jaelani, Lukiati Komala Erdinaya, Rohanda Rohanda, Susie Perbawasari Dec 2019

Islamic Expression On Instagram Social Media: Marketing Communication Strategies Equestrian And Archery Tourism In Indonesia, Elan Jaelani, Lukiati Komala Erdinaya, Rohanda Rohanda, Susie Perbawasari

Library Philosophy and Practice (e-journal)

This study aims to determine the use of symbols of Islamic expression on social media Instagram as a marketing communication strategy of Equestrian and Archery Tourism in Indonesia. This research was conducted using a qualitative approach to the content analysis conducted on three official Instagram social media accounts from the three most popular Equestrian and Archery Tourism destinations in Indonesia. The results showed that most uploads on the Instagram account of equestrian and archery tourism in Indonesia display symbols of Islamic expressions, such as on images, captions, and hashtags. This study also discusses the positive responses from Instagram users to …


Technology Acceptance Models And Theories In Library And Information Science Research, Muhamad Prabu Wibowo Nov 2019

Technology Acceptance Models And Theories In Library And Information Science Research, Muhamad Prabu Wibowo

Library Philosophy and Practice (e-journal)

There is a growing interest of studying technology implementation, acceptance, and adoption as there are a lot of new innovations regarding potential technologies that can be implemented in information institutions. This study tries to explore the application of theories and models of acceptance models in library and information science research. This study employs a systematic literature review to discuss the historical development of theories and models of technological acceptance and their potential use in the library and information science research. Models and theories of acceptance models have been continuously developed to accommodate reasons explaining users would accept and adopt new …


Job-Related Stress And Job Performance Among Librarians In University Libraries In Nigeria, Promise I. Ilo Dr., Oyintola Isiaka Amusa Dr, Nweke Angela Chinwendu, Ugwunwa Chinyere Esse Nov 2019

Job-Related Stress And Job Performance Among Librarians In University Libraries In Nigeria, Promise I. Ilo Dr., Oyintola Isiaka Amusa Dr, Nweke Angela Chinwendu, Ugwunwa Chinyere Esse

Library Philosophy and Practice (e-journal)

This study investigated the incidence of job-related stress and how it affects job performance of librarians and library officers. Three universities in Lagos State, Nigeria were selected for the study. The study adopted a survey method and questionnaire was used to gather data from 86 librarians and library officers from the university libraries. The study revealed that job-related stress is prevalent among the librarians and library officers. It identified lack of opportunity for career development, low salary/compensation, work interference with family time, the absence of training, lack of motivation, lack of co-operation and lack of conducive working environment as factors …


Interrelationship Between Librarians' Level Of Knowledge Of Information Technologies And Their Attitudes In Applying These Technologies In Libraries, Muhammad Ramzan Dr Nov 2019

Interrelationship Between Librarians' Level Of Knowledge Of Information Technologies And Their Attitudes In Applying These Technologies In Libraries, Muhammad Ramzan Dr

Library Philosophy and Practice (e-journal)

The paper presents librarians’ attitudes toward information technology, their level of knowledge in IT, and their relationship with each other. Secondary data was collected through review of the relevant literature. Primary data was collected through a questionnaire survey of 244 librarians of libraries in Pakistan. The study revealed that awareness of the potential of IT, recency of attaining professional qualifications, and knowledge in IT had a significant relationship with librarians’ attitudes. The study also revealed that librarians’ level of knowledge in technology is a good predictor of their attitude toward application of information technology in libraries. Based on the findings, …


Using Technology To Reduce The Burden Of Paperwork: Preliminary Lessons Learned From The Qic -Wd Virginia Site, Quality Improvement Center For Workforce Development Oct 2019

Using Technology To Reduce The Burden Of Paperwork: Preliminary Lessons Learned From The Qic -Wd Virginia Site, Quality Improvement Center For Workforce Development

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The Quality Improvement Center for Workforce Development (QIC-WD) partnered with the Virginia Department of Social Services (VDSS) in 2017 to conduct research examining the efficacy of technology interventions aimed at reducing child welfare staff turnover and improving child welfare outcomes. Virginia is a state-supervised, countyadministered child welfare system. The state elected to study the implementation of and outcomes from job modernization technology interventions in 18 localities. These 18 localities represent a workforce of approximately 450 of the state’s 2,200 frontline staff. The intervention is occurring in multiple phases: (1) transcription services; (2) a mobility technology application; and (3) a Comprehensive …


Perceptions Of Higher Education In Nonmetropolitan Nebraska: Research Report 19‐4, Rebecca Vogt, Cheryl Burkhart-Kriesel, Randolph L. Cantrell, Bradley Lubben, L. J. Mcelravy, Tim L. Meyer, Jason L. Weigle Oct 2019

Perceptions Of Higher Education In Nonmetropolitan Nebraska: Research Report 19‐4, Rebecca Vogt, Cheryl Burkhart-Kriesel, Randolph L. Cantrell, Bradley Lubben, L. J. Mcelravy, Tim L. Meyer, Jason L. Weigle

Rural Futures Institute: Publications

Some recent national polls have shown a decline in confidence in higher education. The cited reasons for this decline are concerns about affordability, access and the political culture on campuses. Given these national trends, how do rural Nebraskans view the impacts of their education? Do they view higher education as important for individuals and the economy? Have these views changed over the past four years? What types of higher education institutions have their households attended? This paper provides a detailed analysis of these questions. This report details 1,776 responses to the 2019 Nebraska Rural Poll, the 24th annual effort to …


The Use Of Performance Measurement In Universities Of Pakistan, Muhammad Tanveer, Asif Mahbub Karim Dr. Sep 2019

The Use Of Performance Measurement In Universities Of Pakistan, Muhammad Tanveer, Asif Mahbub Karim Dr.

Library Philosophy and Practice (e-journal)

Purpose: The performance measurement includes collecting the information regarding the individual’s performance to analyze for the reporting. . Performance measurement’s main aspect is to identify the exertion are being achieved or not. This is the main purpose of performance measurement in the current study of Pakistani Universities. Moreover, the focus on the performance measurement is still not very strong in Pakistani educational system. Few observations made from the recent studies are that the enrollment in the university has been raised up to a great extent from past few years.

Methodology: This research paper is focus on “The Use …


Utilization Of Statistics For Provision Of Business Information: Implementation Of Α-Sutte Indicator On Provision Of Stock Movement Prediction Information, Nuning Kurniasih, Ansari Saleh Ahmar, Nanik Kurniawati Sep 2019

Utilization Of Statistics For Provision Of Business Information: Implementation Of Α-Sutte Indicator On Provision Of Stock Movement Prediction Information, Nuning Kurniasih, Ansari Saleh Ahmar, Nanik Kurniawati

Library Philosophy and Practice (e-journal)

The Current information services are dealing with big data that is freely accessible. Companies providing information services and products need to develop creativity and innovation to maintain their existence. In this paper, we offer that information specialist can add value to information. The added value is given through an analysis of information that is relevant to user needs. The Research and Development Method can be used to develop a framework for service information products and services, and bridge the gap between the theories studied in higher education and the needs of the industry. α-Sutte Indicator can be used to predict …


Introducing Virginia’S Mobile Solution, Quality Improvement Center For Workforce Development Sep 2019

Introducing Virginia’S Mobile Solution, Quality Improvement Center For Workforce Development

Other QIC-WD Products

The Virginia Department of Social Services (VDSS) and the 18 local departments of social services (LDSS) identified the lack of technological supports to help child welfare workers complete the administrative tasks of their job as a cause of turnover. The Virginia site rolled out the first part of their intervention (transcription services) in 2018 and is now preparing to roll out a mobile application in late fall 2019. This one-page summary describes COMPASS, Virginia’s mobile app designed to make it easier for workers to manage the administrative aspects of their job.


Character Content As An On Line Branding Strategy In Indonesia’S Fashion Creative Industri, Sri Dewi Setiawati 1, Asep Suryana 2, Dadang Sugiana 3, Centurion Chandratama Priyatna 4 Sep 2019

Character Content As An On Line Branding Strategy In Indonesia’S Fashion Creative Industri, Sri Dewi Setiawati 1, Asep Suryana 2, Dadang Sugiana 3, Centurion Chandratama Priyatna 4

Library Philosophy and Practice (e-journal)

The basic problems of SME actors are capital and marketing. the internet and social media have become widely used media in conducting marketing communication strategies. The problem is that there are still a few SME actors who can make optimal use of the internet and social media as a marketing communication strategy. most of the SME actors use influencer strategies from public figures at a high cost. This strategy is considered to be less effective, and burdensome to SME actors, who have problems with capital. Some of the SME actors have succeeded in developing marketing communication strategies by optimizing the …


Designing Rigorous Tests Of Workforce Interventions In Complex Environments, Quality Improvement Center For Workforce Development Sep 2019

Designing Rigorous Tests Of Workforce Interventions In Complex Environments, Quality Improvement Center For Workforce Development

Other QIC-WD Products

Public child welfare agencies continually struggle with how to address issues of staff recruitment and retention. Furthermore, very little evidence exists regarding what works to attract, select, and retain talented staff. Much of what agencies do to address workforce issues is never formally evaluated and successes are not published widely. Thus, agencies confronted with urgent retention needs have little to go on to identify an intervention that is likely to succeed. The Quality Improvement Center for Workforce Development (QIC-WD) was funded by the Children’s Bureau to begin to address this issue, in part through carefully selected, and rigorously evaluated interventions …


Trends In Well-Being In Nonmetropolitan Nebraska: Nebraska Rural Poll Research Report 19-3, Rebecca Vogt, Cheryl Burkhart-Kriesel, Randolph Cantrell, Bradley Lubben, University Of Nebraska-Lincoln, Tim L. Meyer, Jason L. Weigle Sep 2019

Trends In Well-Being In Nonmetropolitan Nebraska: Nebraska Rural Poll Research Report 19-3, Rebecca Vogt, Cheryl Burkhart-Kriesel, Randolph Cantrell, Bradley Lubben, University Of Nebraska-Lincoln, Tim L. Meyer, Jason L. Weigle

Rural Futures Institute: Publications

Nebraska’s economy remained strong in the beginning of 2019. However, the continued weakness of the agriculture sector had the possibility of hampering the state’s economic growth. In addition, the March flooding had the potential for negative economic effects. Given these challenges, how do rural Nebraskans feel about their community? Are they satisfied with the services provided by their community? How do rural Nebraskans believe they are doing and how do they view their future? How satisfied are they with various items that influence their well-being? Have these views changed over the past 24 years? This paper provides a detailed analysis …


Secondary Traumatic Stress Among Child Welfare Workers, Quality Improvement Center For Workforce Development Aug 2019

Secondary Traumatic Stress Among Child Welfare Workers, Quality Improvement Center For Workforce Development

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There is growing evidence to suggest that child welfare workers are experiencing high levels of secondary traumatic stress (STS) as a result of exposure to traumatized clients in crisis (e.g., Barbee, et al, 2018). The Quality Improvement Center on Workforce Development (QIC-WD) surveyed 1,113 front line child welfare workers in 13 jurisdictions between November, 2017 and March, 2018 using the Bride (2007) Secondary Traumatic Stress Scale as part of a comprehensive workforce needs assessment. An average of 54% of participants reported clinical levels of STS. When these elevated numbers are compared to the original Bride research of social workers, they …


Tiny Houses In Metropolitan Areas Of Nebraska: Seasonal Or Permanent Living Environments, Michele L. Hybner Aug 2019

Tiny Houses In Metropolitan Areas Of Nebraska: Seasonal Or Permanent Living Environments, Michele L. Hybner

Interior Design Program: Theses and Other Student Work

This study is designed to determine if tiny houses offer a viable seasonal and/or permanent living environment for Nebraska residents. Two objectives are used to assess the viability of tiny housing in this Midwestern state. The first analyzes the economics (demand, supply, and cost) of tiny housing in metropolitan areas of Nebraska. The second identifies barriers to occupancy of tiny houses in the state. The results of this research are significant because tiny housing presents a means to address the state’s need for more affordable housing options available to Nebraska residents. At the time of this study, 11.4% of Nebraska’s …


Perceptions Of Immigration Among Nonmetropolitan Nebraskans: Nebraska Rural Poll Research Report 19-2, Rebecca Vogt, Cheryl Burkhart-Kriesel, Randolph Cantrell, Bradley Lubben, L. J. Mcelravy, Tim L. Meyer, Jason L. Weigle Aug 2019

Perceptions Of Immigration Among Nonmetropolitan Nebraskans: Nebraska Rural Poll Research Report 19-2, Rebecca Vogt, Cheryl Burkhart-Kriesel, Randolph Cantrell, Bradley Lubben, L. J. Mcelravy, Tim L. Meyer, Jason L. Weigle

Rural Futures Institute: Publications

The percent of Nebraska’s population that is foreign born has steadily increased during the past decade. In fact, its growth in foreign born population since 2010 ranks in the top 10 among all states. Given these changes, are rural Nebraskans aware of recent immigrants in their community? How do they perceive immigrants and their impacts on rural Nebraska? How do they view various immigration policies? This paper provides a detailed analysis of these questions. This report details 1,776 responses to the 2019 Nebraska Rural Poll, the 24th annual effort to understand rural Nebraskans’ perceptions. Respondents were asked a series of …


How Does Identifying As Gluten-Free Impact Information Choice Regarding The Gluten-Free Diet?, Pratiksha Baishya Aug 2019

How Does Identifying As Gluten-Free Impact Information Choice Regarding The Gluten-Free Diet?, Pratiksha Baishya

Department of Agricultural Economics: Dissertations, Theses, and Student Research

The market for gluten-free products is a multi-billion-dollar industry in the United States and has seen tremendous growth in the recent years. The retail sales of gluten-free foods in the United States almost tripled between 2011 and 2015, although rates of diagnosed gluten-related health problems have not risen. In addition to people who suffer from Celiac Disease, Wheat Allergy and Non-Celiac Gluten Sensitivity, there is a category or people known as PWAG (people who avoid gluten) who seem to have significantly contributed to this boom in the market for gluten-free foods. With more people choosing to adopt the gluten-free diet, …


Designing Single-Family Residences: A Study Of The Positive Impact Of Interior Design In Creating New Home Value, Shawn M. Falcone Aug 2019

Designing Single-Family Residences: A Study Of The Positive Impact Of Interior Design In Creating New Home Value, Shawn M. Falcone

Interior Design Program: Theses and Other Student Work

This study seeks to demonstrate that interior designers should be included as primary stakeholders in the home construction market. The market demand for new single-family homes in America is a relative constant. The primary stake and role that land developers, architects, draftsman, home builders, bankers, appraisers, real estate agents, and buyers have in the home construction market is clear. What is less clear is the role in value an interior designer has in the home construction market. This thesis examines the impact designers have on home value when their expertise is utilized in space planning (i.e.: layout, function, room utilization, …


Nebraska Monthly Economic Indicators: July 24, 2019, Eric Thompson Jul 2019

Nebraska Monthly Economic Indicators: July 24, 2019, Eric Thompson

Leading Economic Indicator Reports

The Leading Economic Indicator – Nebraska (LEI-N) 1 fell by 0.29% during June of 2019. The decline in the LEI-N, which is designed to predict economic activity six months into the future, implies slowing economic growth in Nebraska towards the end of 2019. The leading indicator declined due to an increase in initial claims for unemployment insurance and a drop in both airport passenger enplanements and manufacturing hours. In addition, business expectations, which had been strong throughout the year, moderated during June. Respondents to the June Survey of Nebraska Business reported plans for only a modest increase in employment at …


Effectively Using & Sharing Data, Quality Improvement Center For Workforce Development Jul 2019

Effectively Using & Sharing Data, Quality Improvement Center For Workforce Development

Workforce Analytics Resources

The QIC-WD recently had the opportunity to talk with a group of human services training evaluators in Baltimore about how to effectively use and share data. The QIC-WD has a dissemination plan and data visualization experts to help our team and our sites use and share data for a variety of purposes. We shared the following tips to help evaluators determine what to share, when, and why.

  • Plan for dissemination – that is, identify who needs the information and how best to get it to them.
  • Consider who is in your target audience and how they like to receive information. …


Creative Innovation Online Relationship Marketing Islamic Fashion E-Commerce In Indonesia, Melly Maulin Purwaningwulan, Asep Suryana, Uud Wahyudin, Susanne Dida Jul 2019

Creative Innovation Online Relationship Marketing Islamic Fashion E-Commerce In Indonesia, Melly Maulin Purwaningwulan, Asep Suryana, Uud Wahyudin, Susanne Dida

Library Philosophy and Practice (e-journal)

This research aimed to in-depth analysis and provide solutions about the processes and forms of online relationship marketing e-commerce Islamic fashion. This study used qualitative approach with case study method. Evidence or data for research purposes came from documents, archival records, interviews, direct observation, participant observation, and physical devices. Data validity test conducted through several tests which included credibility, transferability, dependability, and confirmability test. Relationship marketing cannot be purely online, synergies between online and offline activities are needed to be more effective. Community has become the power of relationship marketing for Islamic fashion e-commerce in Indonesia. Programs conducted by community …


Nebraska Business And Consumer Confidence Indexes: July 3, 2019, Eric Thompson Jul 2019

Nebraska Business And Consumer Confidence Indexes: July 3, 2019, Eric Thompson

Leading Economic Indicator Reports

Business confidence fell sharply in Nebraska during June 2019 and consumer confidence dropped modestly. The Consumer Confidence Index – Nebraska (CCI-N) fell to 104.4 in June, above the neutral value of 100 but below the May value of 105.3. The Business Confidence Index – Nebraska (BCI-N) fell to 100.3 in June, at the neutral level and down 13 percent from 113.2 in May. When asked about the most important issue facing their business, 35 percent of respondents chose customer demand while 21 mentioned the quality and availability of labor, 16 percent mentioned competition from other businesses and 9 percent flooding …


Using A Logic Model To Guide Workforce Interventions, Quality Improvement Center For Workforce Development Jul 2019

Using A Logic Model To Guide Workforce Interventions, Quality Improvement Center For Workforce Development

Other QIC-WD Products

The QIC-WD uses logic models—visual representations that depict the resources that go into and expected results that will come out of the implementation of a program—to guide the implementation and evaluation of the selected interventions. A logic model is developed after the intervention is selected and must fit within the overall theory of change, as part of the exploration phase of the project. Read this summary (originally developed on behalf of the Center for States) by Dr. Megan Paul, the QIC-WD Workforce Team Lead, to learn more about why a jurisdiction should create a logic model and see what a …


Community Involvement And Leadership In Nonmetropolitan Nebraska: Rural Poll Research Report 19-1, Rebecca Vogt, Cheryl Burkhart-Kriesel, Randolph Cantrell, Bradley Lubben, L. J. Mcelravy, Tim Meyer, Jason L. Weigle Jul 2019

Community Involvement And Leadership In Nonmetropolitan Nebraska: Rural Poll Research Report 19-1, Rebecca Vogt, Cheryl Burkhart-Kriesel, Randolph Cantrell, Bradley Lubben, L. J. Mcelravy, Tim Meyer, Jason L. Weigle

Rural Futures Institute: Publications

Community leadership and involvement are important parts of community development. Rural communities rely on volunteers for many community development activities as well as local leadership positions. In smaller communities in particular, community members often take on multiple roles. Given these challenges, how involved are rural Nebraskans in community and political activities? How do they feel about the leadership in their community? How often do they have social interactions with others during a typical month? This paper provides a detailed analysis of these questions. This report details 1,776 responses to the 2019 Nebraska Rural Poll, the 24th annual effort to understand …


Nebraska Monthly Economic Indicators: June 19, 2019, Eric Thompson Jun 2019

Nebraska Monthly Economic Indicators: June 19, 2019, Eric Thompson

Leading Economic Indicator Reports

The Leading Economic Indicator – Nebraska (LEI-N) rose by 0.63% during May of 2019. The increase in the LEI-N, which is designed to predict economic activity six months into the future, implies moderate economic growth in Nebraska through the end of 2019. Strong business expectations were the sole reason for the increase in the leading indicator. Respondents to the May Survey of Nebraska Business reported plans to increase both sales and employment at their businesses over the next six months. Other components were mixed with airport passenger enplanments, initial claims for unemployment insurance and building permits for single-family homes pointing …


Nebraska Business And Consumer Confidence Indexes: June 7, 2019, Eric Thompson Jun 2019

Nebraska Business And Consumer Confidence Indexes: June 7, 2019, Eric Thompson

Leading Economic Indicator Reports

Consumer confidence rebounded in Nebraska during May 2019 and business confidence also improved. The Consumer Confidence Index – Nebraska (CCI-N) rose to 105.3 in May, above the neutral value of 100 and well above the April value of 95.6. The Business Confidence Index – Nebraska (BCI-N) rose 113.2 in May, well above the neutral level and up from 107.8 in April. When asked about the most important issue facing their business, 30 percent of respondents chose customer demand while 21 mentioned the quality and availability of labor and 18 percent mentioned competition from other businesses. Fifty-two percent of responding households …


Supportive Supervision And Resiliency Ohio - Guidance For Coaches Supporting Resilience, Quality Improvement Center For Workforce Development May 2019

Supportive Supervision And Resiliency Ohio - Guidance For Coaches Supporting Resilience, Quality Improvement Center For Workforce Development

Other QIC-WD Products

I. Preparation for Coaching Session A. Preparation of Supervisor ➢ Review Coaching Skills and Coaching Process (see Pgs. 4-5 Coaching in Child Welfare Participant Guide from the Supervisor’s Coaching Training) ➢ Reflect on how coaching builds a trusting relationship ▪ Commitment to confidentiality ▪ Clear mutual understanding of coaching, the process and expectations ▪ Modeling the coaching mindset/skill set ➢ Review the basics of Resilience Alliance (Handout of Slide Deck provided at the Supervisor’s Coaching Training) B. Preparation of Caseworker (can be done by supervisor in unit/team meeting) ➢ Discuss how Resilience coaching is a part of supportive supervision ➢ …


Nebraska Monthly Economic Indicators: May 22, 2019, Eric Thompson May 2019

Nebraska Monthly Economic Indicators: May 22, 2019, Eric Thompson

Leading Economic Indicator Reports

The Leading Economic Indicator – Nebraska (LEI-N) rose by 0.79% during April of 2019. The increase in the LEI-N, which is designed to predict economic activity six months into the future, implies moderate economic growth in Nebraska through the end of 2019. Strong business expectations were again the primary reason for the increase in the leading indicator. Respondents to the April Survey of Nebraska Business reported plans to increase both sales and employment at their businesses over the next six months. There also was growth in manufacturing hours-worked during the month.


Customer Satisfaction In Commercial Bank Of Sindh Province A Case Study Of Bank Al Falah, Liaquat Ali Rahoo Mr, Maryam Kalhoro, Qurat-Ul-Ain Abro May 2019

Customer Satisfaction In Commercial Bank Of Sindh Province A Case Study Of Bank Al Falah, Liaquat Ali Rahoo Mr, Maryam Kalhoro, Qurat-Ul-Ain Abro

Library Philosophy and Practice (e-journal)

The main concern of a bank is customer satisfaction. Every bank strives to achieve customer satisfaction. A satisfied customer becomes the positive word of mouth for the bank. The purpose of this research is to find out customer satisfaction in commercial banks, particularly in Bank AL Falah. Data was collected through a questionnaire from 150 customers of Bank AL Falah in Hyderabad. Microsoft Excel was used for data analysis. The result concludes that customers perceive higher satisfaction, and the environment and commitment and behavior of staff with customers have a major impact on customer satisfaction.