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Organizational Culture In Public Institutions And Its Effect Over The Implementation Of Total Quality Management Process- Kosovo Case, Ilir Rexhepi, Ermira Qosja

International Journal of Business and Technology

Total Quality management (TQM) is a philosophy management method, the importance of which continuously has been growing after '90. There is relatively short time since Kosovo Public Institutions are practically doing their activity as a part of an independent Country, and as such day by day they are facing with different management challenges which continuously are becoming more rough and tough towards the EU integration process.

Total Quality Management within Public Institutions, is leaded by the phase of establishment and implementation of Quality management Systems based on ISO 9001. In this process, through a deep empiric study in three Kosovo …

The Impact Of Occupational Stressors In Public Administration: What Should Employees Do?, Edit Lezha, Gezim Dibra, Jozef Bushati, Bujane Topalli

International Journal of Business and Technology

Frequent and rapid changes are influencing factors in the quality of human life. Work intensity, the difference between material and spiritual needs of employees and their needs balance, are more general factors that cause stress at work. These requirements may be perceived as positive or negative challenges. Requirements imbalances can lead in procrastination which increase work related stress and concern in managing it. So stress is a consequence of the interaction of employees with conditions that surround them, but, on the other hand employee themselves can affect their own level of stress that they are experiencing in workplace. Organizations that …