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Action Research In Hospitality And Tourism Research, Denise O'Leary, David Coghlan Apr 2022

Action Research In Hospitality And Tourism Research, Denise O'Leary, David Coghlan

Books/Book Chapters

In the context of tourism and hospitality studies, the potential of action research for generating robust actionable knowledge has not been yet realized. This chapter provides an account of the theory and practice of action research, demonstrates how it may be designed and implemented, and how it may generate actionable knowledge. It provides illustrative examples and shows how this research approach aligns effectively with some of the themes that currently engage the attention of researchers in the fields of tourism and hospitality such as process improvement, sustainability, and community-based tourism development. Thus, it makes a case for more widespread use …


Hospitality On The Camino De Santiago: Clues From Interviews With Hospitaleros During The Pandemic, Berenika Seryczynska, Piotr Roszak, Tomasz Duda Jan 2022

Hospitality On The Camino De Santiago: Clues From Interviews With Hospitaleros During The Pandemic, Berenika Seryczynska, Piotr Roszak, Tomasz Duda

International Journal of Religious Tourism and Pilgrimage

The practice of making the pilgrimage along the Camino de Santiago (the Way of Saint James), one of the three most important medieval pilgrimage routes in Europe, has undergone various transformations related to religious, cultural and political considerations. In 2019, the Pilgrim’s Reception Office in Santiago de Compostela recorded 327,378 pilgrims from all over the world. The aim of this research was to understand the impact of the pandemic on hospitaleros – the individuals who host pilgrims on the Camino de Santiago – and perform a comparative analysis against the hotel industry. In particular, it was noted that in a …