Open Access. Powered by Scholars. Published by Universities.®
- Discipline
-
- Hospitality Administration and Management (24)
- Food and Beverage Management (20)
- Social and Behavioral Sciences (9)
- Business Administration, Management, and Operations (8)
- Education (8)
-
- Tourism and Travel (5)
- Arts and Humanities (3)
- Gaming and Casino Operations Management (2)
- Human Resources Management (2)
- Sales and Merchandising (2)
- Adult and Continuing Education and Teaching (1)
- Business Law, Public Responsibility, and Ethics (1)
- Community-Based Learning (1)
- Community-Based Research (1)
- Curriculum and Instruction (1)
- Entrepreneurial and Small Business Operations (1)
- Health and Physical Education (1)
- History (1)
- Labor Relations (1)
- Law (1)
- Life Sciences (1)
- Management Information Systems (1)
- Management Sciences and Quantitative Methods (1)
- Marketing (1)
- Public History (1)
- Quantitative, Qualitative, Comparative, and Historical Methodologies (1)
- Recreation Business (1)
- Social Justice (1)
- Sociology (1)
- Publication Year
Articles 1 - 29 of 29
Full-Text Articles in Business
Presentation - Scaft School Awards Ceremony 2023, James Murphy
Presentation - Scaft School Awards Ceremony 2023, James Murphy
Other resources
This presentation captured the School of Culinary Arts & Food Technology, TU Dublin Awards Ceremony 2023 held in the Central Quad building on it's Grangegorman Campus, Dublin 7. The awards ceremony celebrate the magnificent achievements of the students and staff across their professional practice, new publications, research, National and International competitions, seminars, conferences and community engagement. These achievements would not be possible without the active and ongoing support of the school's sponsors (who are highlighted in this presentation). The school also remembers colleagues, students and industry figures who sadly passed away in the last year. If you interested in supporting …
Host Perceptions Of Socio-Cultural Impacts Of Volunteer Tourism In Vietnamese Farm Communities, Tuan Nien Tran
Host Perceptions Of Socio-Cultural Impacts Of Volunteer Tourism In Vietnamese Farm Communities, Tuan Nien Tran
Theses, Doctoral
Volunteer tourism has grown significantly, contributing enormous economic, environmental, and socio-cultural impacts to host communities over 20 years (Aquino & Andereck, 2018; Lee & Zhang, 2019; Olsen et al., 2021). There appears to be limited research on the impacts of volunteer tourism on host communities, especially the socio-cultural impacts. The academic literature lacks an agreed framework to understand the socio-cultural impacts (Zamani-Farahani & Musa, 2012). The aim of this study is to provide an in-depth understanding of the socio-cultural impacts of volunteer tourism in Vietnamese farms on the host communities. Drawing on the multiple forms of capital perspectives and theoretical …
Handbook Of Diversity And Intercultural Inclusivity For Hospitality At Tu Dublin, Fernanda Lima Rabelo, Ana Maria Vieira Fernandes, Mariia Perelygina
Handbook Of Diversity And Intercultural Inclusivity For Hospitality At Tu Dublin, Fernanda Lima Rabelo, Ana Maria Vieira Fernandes, Mariia Perelygina
Other resources
This handbook is the final output of the research project Diversity & Intercultural Inclusion in Hospitality (D&ICIH), a TU Dublin’s EDI-funded project that aimed to understand the challenges, barriers, and cultural differences that migrant workers experiences in cafes, cafeterias, catering services and restaurants on university campuses experiences. The research also focused on exploring the gender dimension of how migrant women perceive hospitality work, combined with an intersectionality approach (with a focus on gender and socio-economic status) looking to identify multiple factors of advantages and disadvantages in work and life with in-depth and thematic interviews. The Handbook particularly focuses on two …
Action Research In Hospitality And Tourism Research, Denise O'Leary, David Coghlan
Action Research In Hospitality And Tourism Research, Denise O'Leary, David Coghlan
Books/Book Chapters
In the context of tourism and hospitality studies, the potential of action research for generating robust actionable knowledge has not been yet realized. This chapter provides an account of the theory and practice of action research, demonstrates how it may be designed and implemented, and how it may generate actionable knowledge. It provides illustrative examples and shows how this research approach aligns effectively with some of the themes that currently engage the attention of researchers in the fields of tourism and hospitality such as process improvement, sustainability, and community-based tourism development. Thus, it makes a case for more widespread use …
2016-2018 Scaft Awards Ceremonies [Presentations & Booklets], James Murphy
2016-2018 Scaft Awards Ceremonies [Presentations & Booklets], James Murphy
Other resources
These presentations and booklets captured the School of Culinary Arts & Food Technology, TU Dublin Awards Ceremonies 2016-2018 held in Cathal Brugha Street, Dublin 2. These awards ceremonies celebrate the magnificent achievements of the students and staff across their professional practice, new publications, research, National and International competitions, seminars, conferences and community engagement. These achievements would not be possible without the active and ongoing support of the school's sponsors (who are highlighted in this presentation). If you interested in supporting the school or undertaking one of it's award winning courses just contact email: scaft@tudublin.ie
The Wine Tasting Experience: A Profit Generator, James Peter Murphy
The Wine Tasting Experience: A Profit Generator, James Peter Murphy
Conference papers
The Wine Tasting Experience - A Profit Generator. This conference presentation addressed strategies and advice in relation to how to ideally use wine within your business as a profit generator, it offered various approaches, tools, and themed strategies which can be adopted for use in the hospitality industry. Wine is a multi dimensional beverage which offers infinite opportunities to businesses and as consumers tastes changes businesses operators much also seek new and exciting ways to attract customers to this ancient beverage.
Careers In Culinary Arts, James Peter Murphy
Careers In Culinary Arts, James Peter Murphy
Conference papers
The purpose of this presentation was to give individuals interested in pursuing a career in culinary arts the advice and access to education surrounding this field. Culinary arts covers the multidisciplinary field and areas of practice and study which includes culinary performing arts (cooking), gastronomy (food studies), bakery and pastry arts, food and beverage studies (bar, restaurant, barista), wine studies , food product development and health, hygiene and nutrition. So many individuals have come into this industry and gained local, national and international success.
Service, Sale And Marketing Of Alcohol For The Tourism, Hospitality And Retail Industries, James Peter Murphy
Service, Sale And Marketing Of Alcohol For The Tourism, Hospitality And Retail Industries, James Peter Murphy
Conference papers
The responsible service, sale and marketing of alcohol for the tourism, hospitality and retail industries is crucial those working in the tourism, hospitality, culinary arts and retail industries including those in supervisory and management positions. This presentation explored a wide range of topics associated with sale and service of alcohol in these inter-related industries. Its aim was to provide attendees with a greater awareness of the effects of alcohol, and of their moral and legal obligations to act responsibly when supplying alcohol beverages or when dealing with alcohol misuse in their respective workplace. This presentation was also created to coincide …
Overcoming Fraud & Dishonesty In The Hospitality Industry, James Peter Murphy
Overcoming Fraud & Dishonesty In The Hospitality Industry, James Peter Murphy
Conference papers
The licensed industry is an increasingly competitive market place, many bars have responded by empowering staff and undertaking structural and management reforms in recent years. Undoubtedly, these changes have significantly raised the levels of customer service and enhanced customer satisfaction. Paradoxically these changes, combined with the responsibilities allocated to bar staff and management to supervise and manage bars with autonomous control have created more fertile conditions, scope and opportunity for dishonest actions by staff members.
The way licensed premises approach the issue of staff fraud is changing in response to the increased risk. Many bars have historically been anxious to …
National Hospitality Conference 2016: A Report, James Peter Murphy
National Hospitality Conference 2016: A Report, James Peter Murphy
Reports
The 2015 National Hospitality Conference took place recently at the Intercontinental Hotel, Ballsbridge, Dublin. The main theme of the 2015 conference was ‘Challenges and Opportunities’ , DIT Bar Studies students from the School of Culinary Arts & Food Technology joined delegates in debating and discussing the significant issues surrounding the conference theme. This report highlights the issues discussed.
Responsible Sales And Service Of Alcohol For The Tourism, Hospitality And Retail Industries, James Peter Murphy
Responsible Sales And Service Of Alcohol For The Tourism, Hospitality And Retail Industries, James Peter Murphy
Books/Book Chapters
The safe service of alcohol is of vital importance to those in the food and beverage industry - failure to act responsibly can result in fines, loss of license and the potential closure of the business. Responsible sale and service of alcohol (RSA) is important for all levels of the hospitality, tourism and retail service industries to minimise the risk of alcohol-related problems associated with the use and abuse of alcohol by any person. Management and all staff who sell or supply alcohol must promote and support a safer environment for alcohol to be consumed in a professional and responsible …
National Hospitality Conference 2014: A Report, James Peter Murphy
National Hospitality Conference 2014: A Report, James Peter Murphy
Reports
The 2014 National Hospitality Conference took place on November 3rd and was held at the Four Seasons Hotel, Ballsbridge, Dublin. The main theme of this year’s conference was ‘Preparing for growth’ , DIT Bar Studies students from the School of Culinary Arts & Food Technology joined delegates in debating and discussing the significant issues surrounding the conference theme.
Seeing Others As Others See Us, James Peter Murphy
Seeing Others As Others See Us, James Peter Murphy
Conference papers
The many challenges to the bar industry today include increased competition from a variety of entertainment sources, Bar owners recognize that other establishments are providing a similar offering sometimes at lower prices. This realization has brought about an increased focus on the care of customers and their viewpoints. Customers encounters can include attitudes of indifference from staff and poor overall service. Dissatisfied customers usually talk to others about their dissatisfaction and the negative effect of this outcome can paralyze, all your best pro-active customer and marketing efforts. It costs, on average, five times as much to win a new customer …
Cocktails: Profitable Assets Or Expensive Beverage Offerings, James Peter Murphy
Cocktails: Profitable Assets Or Expensive Beverage Offerings, James Peter Murphy
Conference papers
Cocktails have become very popular in the majority of hospitality and licensed premises in recent years. Customer demands for contemporary and classic cocktails has driven demand. The training, innovation, equipment, new brands and exotic glassware, have all contributed to the overall success and interest in these drinks. It is crucial before you decide to enter into the cocktail area of your overall drinks offerings to ensure that you have all the elements required to build success and maintain a healthy business. Many establishments in the past have entered in the cocktail area only to exit after a short space of …
Are Your Cellars Safe?, James Peter Murphy
Are Your Cellars Safe?, James Peter Murphy
Conference papers
Bar owners have to be more concerned about health, safety and security issues. This is the result of a variety of factors, most notably recent legislative changes at national and international level and the subsequent high costs of accidents (including costs relating to litigation and compensation). Poor health, safety and security standards place staff members and customers at risk of serious injury if not death; employers suffer in terms of lost productivity and potentially higher premiums’ and the morale of the staff, as well as the industrial relations climate in the bar, can be adversely affected. At a minimum, bar …
Managing The Responsible Service Of Alcohol: Are We Meeting Our Obligations?, James Peter Murphy
Managing The Responsible Service Of Alcohol: Are We Meeting Our Obligations?, James Peter Murphy
Conference papers
Recent research studies indicate that customers and individuals are drinking no more than their parents were drinking 15 years ago but the frequency, strength of drinks, and amount of drinks consumed per session has increased. These irrational drinking patterns have created a binge drinking culture. Bar staff and management have the task of serving and dealing with all types of people from all walks of life and status of society, this is an enjoyable and rewarding part of the job. However there are many occasions when they have to deal with people who may well have on occasion for various …
Craving Alcohol, James Peter Murphy
Craving Alcohol, James Peter Murphy
Conference papers
Individuals involved in the treatment of alcoholism for decades have argued that men and women crave alcohol essentially because they enjoy the effect it offers. This effect is so mysterious that, while adults will confess that these cravings are potentially dangerous to their health and wellbeing, during consumption their reasoning and belief of these facts will alternate between the true and the false. In essence these individuals' alcohol cravings life actually seems to them the only normal life. Some will demonstrate conditions of discontentment, irritability and restlessness, until they can regain the experience and ease obtained by consuming a couple …
National Hospitality Conference 2013: A Report, James Peter Murphy
National Hospitality Conference 2013: A Report, James Peter Murphy
Reports
Theme of the Conference – Doing business better
Principles And Practices Of Bar And Beverage Management, James Peter Murphy
Principles And Practices Of Bar And Beverage Management, James Peter Murphy
Books/Book Chapters
Principles and Practices of Bar and Beverage Management is a comprehensive text and resource book designed to explain the latest developments and new complexities of managing modern bars - be they stand alone or part of larger institutions such as hotels and resorts.
Consumer expectations have changed, and a bar today must deliver an integrated social experience in a safe modern environment, which also offers the latest products and services in a professional and engaging fashion. Against a background of increasing competition and an increasingly sophisticated customer base, this text has been designed to support the bar and beverage skills …
Shaken Not Stirred – The Evolution Of The Cocktail Shaker, James Peter Murphy
Shaken Not Stirred – The Evolution Of The Cocktail Shaker, James Peter Murphy
Conference papers
The paper 'Shaken not Stirred – The Evolution of the Cocktail Shaker' was presented at the 1st Dublin Gastronomic Symposium which was held at the DIT, College of Arts & Tourism in 2012.
A Systematic Approach To Design Of Distance Graduate Management Programmes, Pauline Rodriguez
A Systematic Approach To Design Of Distance Graduate Management Programmes, Pauline Rodriguez
Doctoral
This study describes the systematic creation, application and evaluation of a
comprehensive framework for the design of distance graduate programmes, the goal of which is to inform decision-making for sustainable curricula that suit the growing demand for flexible learning options. A wide range of challenges face educators, and existing models appear to be insufficient to guide such endeavours. Successful distance learning is rooted in the values of the institution and requires a significant amount of organizational support, needs assessment of stakeholders, strategic planning, implementation and evaluation. This first international study of distance masters degree programmes in Tourism and Hospitality Management …
National Hospitality Conference 2010: A Report, James Peter Murphy
National Hospitality Conference 2010: A Report, James Peter Murphy
Reports
Theme of the Conference – Seizing the Opportunities
The Role Of The Customer As A Quasi-Employee In Service Organisations: A Research Agenda, Jennifer Lawlor
The Role Of The Customer As A Quasi-Employee In Service Organisations: A Research Agenda, Jennifer Lawlor
Books / Book chapters
The travel, tourism and hospitality sectors are increasingly encouraging customers to act as quasi-employees by inviting and/or requiring them to adopt a range of technology-enabled services or self-service technologies (SSTs), i.e. ‘technological interfaces that enable customers to produce a service independent of direct service employee involvement’ (Meuter, Ostrom, Roundtree and Bitner, 2000:50). Specific examples in these sectors include self-check-in online, ‘bag and tag’ facilities at airports, and electronic kiosks for accommodation booking purposes. Inherent in the use of SSTs is the requirement for the consumer to learn about and develop familiarity with such technology.
The Role Of The Customer As A Quasi-Employee In Service Organisations: A Research Agenda, Jennifer Lawlor
The Role Of The Customer As A Quasi-Employee In Service Organisations: A Research Agenda, Jennifer Lawlor
Conference papers
No abstract provided.
Managing A Flexible Workforce, James Peter Murphy
Managing A Flexible Workforce, James Peter Murphy
Conference papers
The greatest cost to most Irish Licensed premises is staff. When establishments say that they are ‘people based’ and their important assets are their people they usually mean it, yet very little investment has gone into staff management systems. Effective staff management systems can help to reduce the costs involved in recruiting and training employees and, most importantly, help to reduce the result that absenteeism causes on maintaining quality customer service. This special presentation addresses these issues and offers some practical solutions to these challenges.
Dublin Visitor Survey 2008 Report, Sheila Flanagan, John Carty, Gerard Dunne
Dublin Visitor Survey 2008 Report, Sheila Flanagan, John Carty, Gerard Dunne
Reports
This report represents a joint research initiative by the Tourism Research Centre and the School of Hospitality Management and Tourism at the Technological University Dublin with the support of Dublin Tourism. The study has been conducted annually since 1999 and has amassed a wealth of rich data over the years. This report highlights the principal 2008 findings from the annual visitor survey including the characteristics and attitudes of out of state tourists visiting Dublin city. The key objectives of the survey are to improve the quality of urban tourism information within a Dublin city context and to provide those engaged …
“The World Is What You Make It” - An Application Of Virtual Reality To The Tourism Industry, Patrick Horan
“The World Is What You Make It” - An Application Of Virtual Reality To The Tourism Industry, Patrick Horan
Conference papers
Sooner or later, nearly everyone with a web site wants to know how much traffic their site is getting. Other information, such as how long your visitors are staying on your site, which pages they are visiting, and how often they return will also help you develop a better site. There are various ways of gathering this information, some of which are more accurate than others. This paper identifies the different methods of finding this information and uncovers some of the problems associated with these methods.
The Problem Of Labor Turnover In Hotels, Frank Mcmahon
Dublin College Catering 1941-1991 (Cathal Brugha St, Dublin 1), Noel O'Connor
Dublin College Catering 1941-1991 (Cathal Brugha St, Dublin 1), Noel O'Connor
Other resources
This book was compiled to celebrate the 50th Anniversary of the Dublin College of Catering, Cathal Brugha Street in 1991. This college has played a central role in the development of education for the hotel, catering and tourism industry in Ireland over these 50 years leading up to 1991. As the College (now referred to as The College of Arts and Tourism, enters 2019, the work continues servicing the educational and skills needs of wider culinary and hospitality industries in Ireland and abroad).