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Full-Text Articles in Business
Investigating The Enduring Fascination With Dublin's Victorian Pubs, James Peter Murphy
Investigating The Enduring Fascination With Dublin's Victorian Pubs, James Peter Murphy
Conference papers
Victorian pubs of Dublin have played an integral role in the social, cultural and economic history of Ireland’s capital from their early development in the front rooms and parlours of Dublin homes they are one of the most iconic elements of Irish culture. These pubs have always been a strange mixture of tradition and curiosity which forms an integral part of the rich tapestry of Dublin life dating back to their creation nearly 200 years ago. A proud brewing and distilling tradition of these pubs combined with their natural hospitality and sociability, have all contributed to making the pubs of …
The Wine Tasting Experience: A Profit Generator, James Peter Murphy
The Wine Tasting Experience: A Profit Generator, James Peter Murphy
Conference papers
The Wine Tasting Experience - A Profit Generator. This conference presentation addressed strategies and advice in relation to how to ideally use wine within your business as a profit generator, it offered various approaches, tools, and themed strategies which can be adopted for use in the hospitality industry. Wine is a multi dimensional beverage which offers infinite opportunities to businesses and as consumers tastes changes businesses operators much also seek new and exciting ways to attract customers to this ancient beverage.
Service, Sale And Marketing Of Alcohol For The Tourism, Hospitality And Retail Industries, James Peter Murphy
Service, Sale And Marketing Of Alcohol For The Tourism, Hospitality And Retail Industries, James Peter Murphy
Conference papers
The responsible service, sale and marketing of alcohol for the tourism, hospitality and retail industries is crucial those working in the tourism, hospitality, culinary arts and retail industries including those in supervisory and management positions. This presentation explored a wide range of topics associated with sale and service of alcohol in these inter-related industries. Its aim was to provide attendees with a greater awareness of the effects of alcohol, and of their moral and legal obligations to act responsibly when supplying alcohol beverages or when dealing with alcohol misuse in their respective workplace. This presentation was also created to coincide …
Reducing Conflict And Violence In Hospitality Establishments., James Peter Murphy
Reducing Conflict And Violence In Hospitality Establishments., James Peter Murphy
Conference papers
Bar owners and staff members must be more concerned about safety and security issues. This is the result of a variety of factors, most notably recent legislative changes at national and international level and the subsequent high costs of assaults (including costs relating to litigation and compensation). Poor health, safety and security standards place staff members and customers at risk of serious injury if not death; employers suffer in terms of lost productivity and potentially higher premiums and the morale of the staff, as well as the industrial relations climate in the bar, can be adversely affected. At a minimum, …
Seeing Others As Others See Us, James Peter Murphy
Seeing Others As Others See Us, James Peter Murphy
Conference papers
The many challenges to the bar industry today include increased competition from a variety of entertainment sources, Bar owners recognize that other establishments are providing a similar offering sometimes at lower prices. This realization has brought about an increased focus on the care of customers and their viewpoints. Customers encounters can include attitudes of indifference from staff and poor overall service. Dissatisfied customers usually talk to others about their dissatisfaction and the negative effect of this outcome can paralyze, all your best pro-active customer and marketing efforts. It costs, on average, five times as much to win a new customer …
Cocktails: Profitable Assets Or Expensive Beverage Offerings, James Peter Murphy
Cocktails: Profitable Assets Or Expensive Beverage Offerings, James Peter Murphy
Conference papers
Cocktails have become very popular in the majority of hospitality and licensed premises in recent years. Customer demands for contemporary and classic cocktails has driven demand. The training, innovation, equipment, new brands and exotic glassware, have all contributed to the overall success and interest in these drinks. It is crucial before you decide to enter into the cocktail area of your overall drinks offerings to ensure that you have all the elements required to build success and maintain a healthy business. Many establishments in the past have entered in the cocktail area only to exit after a short space of …
Are Your Cellars Safe?, James Peter Murphy
Are Your Cellars Safe?, James Peter Murphy
Conference papers
Bar owners have to be more concerned about health, safety and security issues. This is the result of a variety of factors, most notably recent legislative changes at national and international level and the subsequent high costs of accidents (including costs relating to litigation and compensation). Poor health, safety and security standards place staff members and customers at risk of serious injury if not death; employers suffer in terms of lost productivity and potentially higher premiums’ and the morale of the staff, as well as the industrial relations climate in the bar, can be adversely affected. At a minimum, bar …