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The Relationship Between Transformational Leadership And Organizational Citizenship Behaviors Of Bank Employees In The United States, Silas N. Reuben
The Relationship Between Transformational Leadership And Organizational Citizenship Behaviors Of Bank Employees In The United States, Silas N. Reuben
PhD in Organizational Leadership
This study examined the relationship between transformational leadership and organizational citizenship behavior (OCB) of bank employees in the United States. The study was necessary, as bank customers are urging banks to go the extra mile or engage in OCB to improve customer service given the challenges posed by the COVID-19 pandemic, which affected customers' use of bank services. The study used the 20-item MLQ Form 5X-short for transformational leadership and the OCB instrument developed by Podsakoff et al. to collect data from bank employees in the National Capital Region (NCR) of the United States. Pearson correlation analysis was conducted to …