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Full-Text Articles in Business
Effect Of A Ubiquitous Moral Cue On Ethical Leadership, Moral Disengagement And Goal Difficulty: Real-World Outcomes Of A Novel Behavioural Intervention By Mobile Application Technology, Boon Heon Tan
Dissertations and Theses Collection (Open Access)
Firms invest significant resources in their ethical infrastructure to influence the ethical decision-making of employees. The advent of mobile technology has extended the frontier of interventions that may discourage unethical behaviour, through the use of ubiquitously-present mobile-based moral cues. I conducted a prospective, randomized field experiment, to study how a ubiquitous moral cue may positively enhance ethical decision-making. Sales professionals working in a pharmaceutical firm in China were assigned randomly by teams to either receive, or not, a mobile application from their firm’s compliance department. Over six months, participants completed three cross-sectional surveys, and were randomly monitored by an independent …
Factors Driving Financial Inclusion And Financial Performance In Fintech New Ventures: An Empirical Study, Miguel Angel Soriano
Factors Driving Financial Inclusion And Financial Performance In Fintech New Ventures: An Empirical Study, Miguel Angel Soriano
Dissertations and Theses Collection (Open Access)
Financial inclusion, or providing access to and active use of affordable financial products to the 2 billion unbanked adults globally, can facilitate individual prosperity, reduce poverty and increase economic development. Digital technologies such as mobile phones, cloud computing, data analytics and blockchain are one of the biggest enablers of financial inclusion by making it economically possible to serve these individuals. This dissertation examined the role of digital technologies in financial inclusion from the perspective of new financial technology (Fintech) ventures serving the unbanked and underbanked. Supported by strategy management theories, I identified key factors that impact the success of these …
Beyond Firm-Customer Interactions To Better Customer Experience, Caroline Seow Ling Lim
Beyond Firm-Customer Interactions To Better Customer Experience, Caroline Seow Ling Lim
Dissertations and Theses Collection (Open Access)
This dissertation puts forward a mix of quantitative and qualitative methods to study the effects of low control determinants and peer-to-peer interactions on customer experience. Peer-to-peer (P2P) is the exchange between participants of equal power and authority to perform common tasks in a service context. It was made popular by file sharing system like Napster. Some firms have successfully harnessed P2P interactions to advance their competitive position. As an example, online communities for open source software provide collaborative platforms for users to share information, as well as exchange and look for social support. These platforms are often sponsored and hosted …
"More Free Time, More Overtime?" An Examination Of The Overtime Paradox For Part-Time Employees Through The Lens Of Non-Working Time, Hsin Ning Yong
"More Free Time, More Overtime?" An Examination Of The Overtime Paradox For Part-Time Employees Through The Lens Of Non-Working Time, Hsin Ning Yong
Dissertations and Theses Collection (Open Access)
Why do part-time employees with reduced workload and remuneration work longer hours than contracted? Existing research attributes this phenomenon to organisational culture. design of the part-time work. relationship with others at work and one's personality traits. However, there are at least two major gaps in the existing research. Firstly. there is no integrated framework which links these factors influencing part-time employees to work longer hours. This impacts the ability for individuals and companies to systematically apply these findings to improve part-time arrangements; Secondly. most studies to date use self-report methods such:15 interviews and surveys. which limit the findings to what …