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Full-Text Articles in Business
How Do Strategic Factor Markets Respond To Rivalry In The Product Market?, Olivier Chatain
How Do Strategic Factor Markets Respond To Rivalry In The Product Market?, Olivier Chatain
Olivier Chatain
This paper explores the interplay between product market, strategic factor market and resource development. More competition in the product market makes resource buyers bid higher for resources, as the value of trying to preempt the resources is higher. Holding other initial conditions constant, resources are developed more in industries with factor markets than in industries without. When buyers of resources cannot integrate more than one resource, developers choose to develop either at a low or high level, generating a type of heterogeneity that would not arise otherwise. Changes in the intensity of competition in the product market can have opposite …
Strategic Factor Markets: Research Opportunities, Olivier Chatain
Strategic Factor Markets: Research Opportunities, Olivier Chatain
Olivier Chatain
Overview of strategic factor markets theory and opportunities for new theoretical and empirical research.
Timing Is Everything? An Empirical Analysis Of The Determinants Of Service Quality Provision, Olivier Chatain, Alon Eizenberg
Timing Is Everything? An Empirical Analysis Of The Determinants Of Service Quality Provision, Olivier Chatain, Alon Eizenberg
Olivier Chatain
We utilize a unique database from a large legal services provider to examine how service quality responds to the firm's available capacity, and to the nature of the firm-client relationship. We develop empirical measures of both the (internal) level of resources available to the firm at different points in time, and of the (external) value creation for customers. Our results indicate that service quality increases in the amount of the firm's available resources, suggesting that quality adjustment can be used as a means of tackling capacity constraints. We also find that service quality increases in the number of previous successful …