Business Commons^™

The Organization Of The Future And The Marketing Function: Marketers' Competencies In The Era Of Information Technology, Mario V. González Fuentes

Mario Gonzalez Fuentes

The past two decades—and the technology advancements experienced throughout them—have left marketers with a new context that has provided new business opportunities. This new context has prompted a change in the focus of the marketing function and demanded a shift in marketing imperatives and competencies. This chapter provides a comprehensive review of the technological changes experienced by the marketing function in a company, as documented by both scholars and practitioners. It also provides a thorough discussion of the ongoing academic debate regarding the new set of technical skills that have defined employability in the marketing circles for the past couple …

Generational Cohort Differences In Types Of Organizational Commitment, April Lavette Jones

April Jones

In hospitals in the United States, the ratio of nurses to patients is declining, resulting in an increase in work demands for nurses. Consequently, organizations face challenges with nurses' organizational commitment. Studies have revealed generational differences, as determined by birth year, in employee levels of organizational commitment in a number of organizational settings. However, there is a gap in the literature regarding the impact of generational cohorts on the organizational commitment of nurses. The purpose of this quantitative, nonexperimental, cross-sectional design was to address whether generational cohorts of nurses differed in their levels of organizational commitment, and to investigate whether …

Trust Differences Between Blacks And Whites In An Organizational Setting, Dow Scott

Dow Scott

As increased numbers of blacks enter jobs from which they were formerly excluded, concerns about whether they can perform the work and interact successfully with peers, subordinates, and superiors have been expressed. This study examines a large organization that has been racially mixed through top management for over ten years. The author identifies and examines trust differences between black and white exempt employees (supervisors, managers and professionals) toward superiors, peers, and top management.

The Relationship Between Employee Age And Interpersonal Trust Within An Organizational Context, Dow Scott, Brian Cook

Dow Scott

No abstract provided.

Norms, Organization, Risk In Financial Reporting, Shyam Sunder

Shyam Sunder

No abstract provided.

Groups, Teams, And The Division Of Labor — Interdisciplinary Perspectives On The Organization Of Work, Rosemary Batt, Virginia Doellgast

Rosemary Batt

The purpose of this chapter is to survey and critique this varied landscape of research on groups at work, drawing out common themes and selective weaknesses with the goal of suggesting a more synthetic and informed future agenda. Our discussion is not encyclopedic, but rather focused on three quite different research traditions: those based in psychology, in industrial relations, and in critical sociology. We outline the intellectual landscape of each case and highlight areas of agreement and disagreement. We argue that this project of cross-disciplinary theory building encounters substantial challenges, but is rich in potential. These traditions differ in their …

Introduction To Part 1: The Division Of Labor, Rosemary Batt

Rosemary Batt

The changing nature of work, technology, and the division of labor in the last quarter of the twentieth century has been a central preoccupation of scholarship on organizations. Debate has centered on the extent to which a fundamental shift in employment systems has occurred—from so-called Fordist to post-Fordist models. The stylized facts portray the former as characterized by internal labor market systems in large organizations, narrow jobs in hierarchical career ladders, and long-term employment relations. The latter include decentralized organizations, flatter hierarchies, team-based forms of work organization, and shorter employment relations that reflect external market pressures. The accumulated body of …

Gainsharing: A Critical Review And A Future Research Agenda, Theresa Welbourne, Luis Gomez Mejia

Theresa M. Welbourne, PhD

This paper provides a critical review of the extensive literature on gainsharing. It examines the reasons for the fast growth in these programs in recent years and the major prototypes used in the past. Different theoretical formulations making predictions about the behavioral consequences and conditions mediating the success of these programs are discussed and the supporting empirical evidence is examined. The large number of a theoretical case studies and practitioner reports or gainsharing are also summarized and integrated. The article concludes with a suggested research agenda for the future.

Agency Theory Implications For Strategic Human Resource Management: Effects Of Ceo Ownership, Administrative Hrm, And Incentive Alignment On Firm Performance, Theresa M. Welbourne, Linda A. Cyr

Theresa M. Welbourne, PhD

Agency theory is used to expand the research in strategic human resource management (SHRM) by viewing the construct underlying SHRM as control over all employees. We develop hypotheses on the effects of CEO ownership, administrative HRM, and incentive stock ownership on firm performance. The results indicate that administrative HRM has a negative effect on stock price. Incentive alignment via stock ownership has a positive effect on stock price and productivity. CEO ownership has a positive effect on sales but a negative impact on productivity. Implications for theory and practice are discussed.

Global Culture Concerns, Korcel M. Price

Korcel M Price

The following proposal seeks to change hiring, promoting, and firing practices among global and trans-national companies. The changes are intended to fortify the organization through better management, a better employee contract, and by moving closer to a learning organization.

At the heart of the proposal is the desire to move hiring, promoting, and firing practices to an external or internal third party, as means of creating a global culture that consistently applies the values of supra system’s organization.

Organizing Opposition In The Teachers' Movement In Oaxaca, Maria Lorena Cook

Maria Lorena Cook

[Excerpt] This essay examines the continuing struggle of rank-and-file teachers to democratize the SNTE, a union of between 800,000 and one million members linked to the PRI. In particular, the essay analyzes the dissident movement's strategy of organizing to hold and win elections in union locals, and assesses the advantages and limitations of this strategy over a ten-year period (1979-1989). What were the implications of organizing within an official union for the movement's internal organization, demands, strategies, and ability to achieve its goals? This essay is divided into three parts. The first looks at the official union as an institution …

Social Partnership: An Organizing Concept For Industrial Relations Reform, Lowell Turner

Lowell Turner

[Excerpt] In this era of globalization and intensified world market competition, once stable relationships involving firms, unions and government have come under pressure everywhere. Here in the United States, a crisis of economic competitiveness, industrial relations instability, and union decline has generated a new openness to reform efforts, including a widespread willingness to learn from the successful practices of both domestic innovators and foreign competitors. Employers, for example, have increasingly moved to adopt "lean" and high-quality-oriented forms of organization as well as new participatory programs for employees. Unions have shown increasing interest in getting involved and providing input into the …

Organization-Based Social Marketing: An Alternative Approach For Organizations Adopting Sustainable Business Practices, Mary Franks Papakosmas, Gary Noble, John Glynn

John J Glynn

This article conceptualizes a new area for social marketing practitioners by focusing on individual behavior change that might occur within organizations. Organization-Based Social Marketing (OBSM) draws from organization change theory and internal marketing theory, while maintaining social marketing’s focus on beneficial behavior modification. The article argues that as such, OBSM represents a viable approach for organizations seeking to address the increasing demand for change strategies that promote proenvironmental behavior among their employees

Building Social Movement Unionism: The Transformation Of The American Labor Movement, Lowell Turner, Richard W. Hurd

Lowell Turner

[Excerpt] In the United States, the renewed energy displayed by the labor movement is particularly promising. From organizing drives to strike victories to legislative campaigns, labor's renewed influence in the American political economy is clearly seen. A labor movement that was left for dead by many in the Reagan era has developed new leadership and innovative strategies for rank-and-file mobilization and political clout. In a global economy dominated to a large extent by American-based multinational corporations, the world needs a strong American labor movement. The goal of the new activists, young and old, who drive today's labor campaigns, is the …

Labor And Global Justice: Emerging Reform Coalitions In The World's Only Superpower, Lowell Turner

Lowell Turner

This paper examines rejuvenated labor, environmental and campus movements in the U.S., in case studies of living wage, anti-sweatshop, sustainable development and Justice for Janitors campaigns. The cases offer surprising evidence for the resurgence of progressive activism in America, at a critical historical juncture in which contrasting perspectives contend for prominence - Washington consensus versus Seattle coalition, employer-driven deunionization versus union-led mobilization, corporate power and corruption versus labor-inclusive social movement upsurge, and in the global arena, unilateral domination versus multilateral negotiation. Predominantly local, the coalitions examined in this research, taken together across the United States, amount to a substantial movement …

Managing Union Management, Ken Margolies

Ken Margolies

[Excerpt] Management is a function, as well as a class of people. In this article, network member Ken Margolies discusses the management function within unions. It’s a subject he knows pretty well, having written a thesis about it. However, despite some great work by Ken and others, we are still a long way from a union theory of management. We know that command-and-control leads to endless problems, but we are still scratching our heads over what to do instead. Perhaps one place we could start is within our own organisations – labor unions. It seems unlikely that we can meet …

Initial Organizational Images And Recruitment: A Within-Subjects Investigation Of The Factors Affecting Job Choices, Christopher J. Collins, Cynthia Kay Stevens

Christopher J Collins

[Excerpt] The purpose of this study was to examine the dimensions, influenceability, and consequences of applicants’ images of prospective employers early in the recruitment and job search process. Specifically, we examined three questions: (1) On what dimensions do applicants assess organizational images early in their job searches? (2) Which recruitment practices contribute to applicants’ organizational images? (3) How do organizational images influence applicants’ decisions to apply to organizations?

The Effects Of Recruitment Message Specificity On Applicant Attraction To Organizations, Quinetta M. Roberson, Christopher J. Collins, Shaul Oreg

Christopher J Collins

We used the elaboration likelihood model from marketing research to explain and examine how recruitment message specificity influences job seeker attraction to organizations. Using an experimental design and data from 171 college-level job seekers, the results showed that detailed recruitment messages led to enhanced perceptions of organization attributes and person-organization fit. Perceptions of fit were found to mediate the relationship between message specificity and intention to apply to the organization. In addition, perceptions of organization attributes and person-organization fit were found to influence intentions to apply under circumstances of explicit recruitment information while attractiveness and fit perceptions were shown to …

Human Resource Practices, Knowledge-Creation Capability And Performance In High Technology Firms, Christopher J. Collins, Ken G. Smith, Cynthia Kay Stevens

Christopher J Collins

This study examines the relationship among key HR practices (i.e., effective acquisition, employee-development, commitment-building, and networking practices), three dimensions of knowledge-creation capability (human capital, employee motivation, and information combination and exchange), and firm performance. Results from a sample of 78 high technology firms showed that the three dimensions of knowledge creation interact to positively affect sales growth. Further, the HR practices were found to affect sales growth through their affect on the dimensions of knowledge-creation capability.

A Typology Of Virtual Teams: Implications For Effective Leadership, Bradford S. Bell, Steve W. J. Kozlowski

Bradford S Bell

As the nature of work in today's organizations becomes more complex, dynamic, and global, there has been an increasing emphasis on far-flung, distributed, virtual teams as organizing units of work. Despite their growing prevalence, relatively little is known about this new form of work unit. The purpose of this paper is to present a theoretical framework to focus research toward understanding virtual teams and, in particular, to identify implications for effective leadership. Specifically, we focus on delineating the dimensions of a typology to characterize different types of virtual teams. First, we distinguish virtual teams from conventional teams to identify where …

Design, Implementation, And Evaluation Of Hr Leadership Development Programs, Karina Li Ming Kuok, Bradford S. Bell

Bradford S Bell

Given today’s new market reality and rapid changes in the business world, companies need to select and develop high potential talent who can maneuver in a hypercompetitive market and ultimately fill its top-tier jobs. Organizations can utilize the Human Resource Leadership Development Program (HRLDP) as a tool to attract, develop and retain high potentials to fill the future HR leadership pipeline. However, an HRLDP can be controversial and tricky to implement and maintain. The goal of this report is to provide useful guidelines for those interested in designing, managing and/or evaluating the effectiveness of such programs. If carefully designed and …

Justice Expectations And Applicant Perceptions, Bradford S. Bell, Anne Marie Ryan, Darin Wiechmann

Bradford S Bell

Expectations, which are beliefs about a future state of affairs, constitute a basic psychological mechanism that underlies virtually all human behavior. Although expectations serve as a central component in many theories of organizational behavior, they have received limited attention in the organizational justice literature. The goal of this paper is to introduce the concept of justice expectations and explore its implications for understanding applicant perceptions. To conceptualize justice expectations, we draw on research on expectations conducted in multiple disciplines. We discuss the three sources of expectations – direct experience, indirect influences, and other beliefs - and use this typology to …

Collaborative Standards, Voluntary Codes And Industry Self-Regulation, Lawrence J. Lad, Craig B. Caldwell

Craig B. Caldwell

In a complex, global economy, firms seek a range of mechanisms for addressing regulatory and social movement pressures. This requires an evolution beyond our current models of response to regulation and control. This paper offers ideas on collaborative control and industry self-regulation as alternative mechanisms for addressing regulatory complexity. It explores a range of self-regulatory practices worldwide, proposes a framework for examining its use, potential and limits, and discusses the critical role of third-party organisations in the process.

Collaborative Standards, Voluntary Codes And Industry Self-Regulation, Lawrence J. Lad, Craig B. Caldwell

Lawrence J. Lad

In a complex, global economy, firms seek a range of mechanisms for addressing regulatory and social movement pressures. This requires an evolution beyond our current models of response to regulation and control. This paper offers ideas on collaborative control and industry self-regulation as alternative mechanisms for addressing regulatory complexity. It explores a range of self-regulatory practices worldwide, proposes a framework for examining its use, potential and limits, and discusses the critical role of third-party organisations in the process.

A Strange Case, Lance A. Compa

Lance A Compa

[Excerpt] The disconnect reflected in Bosch's action at the Wisconsin plant between promise and performance is the theme of a new Human Rights Watch report titled A Strange Case: Violations of Workers' Freedom of Association in the United States by European Multinational Corporations. The report details ways in which European firms have exploited weak US labour laws to carry out aggressive campaigns against workers' organising and bargaining in the United States. "A Strange Case" comes from Robert Louis Stevenson's famous The Strange Case of Dr. Jekyll and Mr. Hyde.

Employee Voice And Intent To Leave: An Empirical Evidence Of Pakistani Banking Sector, Ahmed Imran Hunjra, Muhammad Asghar Ali, Muhammad Irfanchani, Hashim Khan, Kashif Ur Rehman

Ahmed Imran Hunjra (PhD)

working in an organization, employees come across some problems both inside and outside the organization. This study investigates the relationship between field employees’ voice (effectiveness of voice mechanism) and employees’ intent to leave the organization. Further, this study explores the difference between male and female field employees perception regarding their intention to leave the organization. The sample of the study consisted of 250 field employees working in different banks of Rawalpindi and Islamabad through questionnaire; only 188 were returned and processed. The SPSS technique was used for data analysis and findings. The study concludes that employee voice mechanism has a …

Political Will, Local Union Transformation, And The Organizing Imperative, Bill Fletcher, Richard Hurd

Richard W Hurd

[Excerpt] As part of its ongoing commitment, SEIU has devoted increasing attention to the challenge of getting local unions to embrace organizing and to allocate sufficient resources to the task. In this context, the unions 1992 national convention adopted two key resolutions: one to affirm the centrality of organizing, the second to assist leadership development with targeted educational programs. In the months following the convention, a discussion unfolded among national staff regarding appropriate steps required to assist local union leaders committed to change. Although internal organizing and initiatives to develop leadership skills among women and people of color were encouraged, …

Revival Of The American Labor Movement: Issues, Problems, Prospects, Lowell Turner, Harry C. Katz, Richard W. Hurd

Richard W Hurd

[Excerpt] The purpose of this book is to examine union revitalization efforts: to identify central developments, to analyze strengths and weaknesses in the new initiatives, and to assessprogress made and prospects for the future. We ask questions such as: Can union decline be reversed? Are there serious indications of revitalization beyond new leadership and publicity? What accounts for successes and failures so far, and what strategies have shown the most promise for future success? Can innovations in areas such as vocational training consortia contribute to labor movement revitalization? Are there ways to reconcile the contradictions between an "organizing model" of …

Building Social Movement Unionism: The Transformation Of The American Labor Movement, Lowell Turner, Richard W. Hurd

Richard W Hurd

[Excerpt] In the United States, the renewed energy displayed by the labor movement is particularly promising. From organizing drives to strike victories to legislative campaigns, labor's renewed influence in the American political economy is clearly seen. A labor movement that was left for dead by many in the Reagan era has developed new leadership and innovative strategies for rank-and-file mobilization and political clout. In a global economy dominated to a large extent by American-based multinational corporations, the world needs a strong American labor movement. The goal of the new activists, young and old, who drive today's labor campaigns, is the …

Retesting In Selection: A Meta-Analysis Of Practice Effects For Tests Of Cognitive Ability, John P. Hausknecht, Jane A. Halpert, Nicole T. Di Paolo, Meghan O. Moriarty Gerrard

John Hausknecht

Previous studies indicate that as many as 25-50% of applicants in organizational and educational settings are retested with measures of cognitive ability. Researchers have shown that practice effects are found across measurement occasions such that scores improve when these applicants retest. This study uses meta-analysis to summarize the results of 50 studies of practice effects for tests of cognitive ability. Results from 107 samples and 134,436 participants revealed an adjusted overall effect size of .26. Moderator analyses indicated that effects were larger when practice was accompanied by test coaching, and when identical forms were used. Additional research is needed to …