Business Commons^™

Sowing The Seeds For Ethical Business Leadership Through Business Education, Hélène De Burgh-Woodman, Amitav Saha, Kimera Somasundram, Angela Torrisi

Amitav Saha

Cyber-Shoplifting Adds To Retailers' Return Woes After The Holidays, Aisha Al-Muslim

Aisha Al-Muslim

No abstract provided.

Cyber-Shoplifting Adds To Retailers' Return Woes After The Holidays, Aisha Al-Muslim

Aisha Al-Muslim

No abstract provided.

Apa Obat Yang Bisa Gugurin Kandungan Secara Ampuh, Cara Aman

cara aman

Mobile Dm Coupon Promotion In Japan: A Case Study On Response Behavior Changes In Services Consumptiona, Fumiyo Kondo, Yasuhiro Uwadaira, Mariko Nakahara, Shahriar Akter

Shahriar Akter

This chapter investigates the changes in customers' responses to mobile direct mail (DM) coupons on the shop visit probability (SVP) of a beauty parlor. Two experiments were carried out to examine the promotional effects of mobile DM coupons. The first experiment, conducted in 2004, compared mobile DM coupons with postcard DM coupons. The mobile DM coupons were found to have no effect on SVP, although positive effects were observed for postcard DM coupons. The second experiment, conducted in 2005 with three types of mobile DM coupons, compared the responses of new customers with those of repeat customers. The results varied …

Road Rescue Implements A Continuous Process Improvement Framework, John Olson, Paul Savory

John Olson

Continuous improvement programs traditionally focus on making small incremental improvements to a system. Unfortunately, their success can be limited due to the rapid changing environment within which most small companies operate. Improvement efforts should be flexible enough to capitalize on incremental and radical changes to a system. This paper presents a case analysis of how Road Rescue, an ambulance manufacturer, uses a continuous improvement framework to capitalize on both radical and incremental improvement opportunities. Results include a 10% increase in throughput, reduced cycle time of 44%, increased customer satisfaction, and higher quality.

Service Quality Of Mhealth: Development And Validation Of A Hierarchical Model Using Pls, Shahriar Akter, John D'Ambra, Pradeep Ray

Shahriar Akter

Advancing research on service quality requires clarifying the theoretical conceptualizations and validating an integrated service quality model. The purpose of this study is to facilitate and elucidate practical issues and decisions related to the development of a hierarchical service quality model in mobile health (mHealth) services research. Conceptually, it extends theory by reframing service quality as a reflective, hierarchical construct and modeling its impact on satisfaction, intention to continue using and quality of life. Empirically, it confirms that PLS path modeling can be used to estimate the parameters of a higher order construct and its association with subsequent consequential latent …

A Values-Based And Integral Perspective Of Strategic Management, Nancy Landrum, Carolyn Gardner, David Boje

Nancy E Landrum

Landrum, Gardner, and Boje apply a Model for Integral Strategy which uses internal, competitive, and external tiers of strategic planning to combine economic, social, and environmental organizational imperatives with values, social responsibility, and sustainability. Their approach seeks to balance short-term with long-term objectives and economic with non-economic concerns all while addressing the sustainability challenges facing organizations today.

Mobile Information Services Marketing: An Assessment Of Needs, Quality And Satisfaction, Shahriar Akter, Fumiyo Kondo

Shahriar Akter

While user needs, service quality and satisfaction regarding most services have been well explored in academic literature, there exists little research on these factors with respect to mobile information services. This study taps into these voids and examines the impact of these factors on mobile information services marketing through an empirical investigation in Japan. It pursues a conceptual model based on the basic parameters of information marketing, that is, information needs, information quality and user satisfaction. The findings indicate that user perceived information services quality is determined by the quality of information delivery platform (affordability, availability, reliability, security and ease …

User Perceived Service Quality Of Mhealth Services In Developing Countries, Shahriar Akter, John D'Ambra, Pradeep Ray

Shahriar Akter

Health challenges present arguably the most significant barrier to sustainable global development. The introduction of ICT in healthcare, especially the application of mobile communications, has created the potential to transform healthcare delivery by making it more accessible, affordable and effective across the developing world. However, there is growing concerns about the quality of such services with regard to the robustness of the service delivery platform, knowledge and competence of the provider, privacy and security of information and above all, their effects on satisfaction, future use intentions and quality of life. The aim of this paper is to explore, analyze and …

Viewing Systems As Services: The Role Of Service Quality, Shahriar Akter, Pradeep Ray, John D'Ambra

Shahriar Akter

The significant and sustained growth in services worldwide prompts IS researchers to give special attention to service and service concepts as core aspects of the IS field. This study proposes that ‘viewing systems as services’ is critical to extend the focus of technology-business alignment in service science research. The study evaluates the influence of mHealth service quality on satisfaction, perceived value and continuance intentions using an interdisciplinary approach. The conceptual model is rooted in the traditional cognition - affective– conation chain but explicitly identifies system quality, interaction quality and information quality as the core dimensions of mHealth service quality. The …

Development And Validation Of An Instrument To Measure User Perceived Service Quality Of Mhealth, Shahriar Akter, John D'Ambra, Pradeep Ray

Shahriar Akter

The role of service quality in fostering the growth of mHealth services has gained much attention in the academic and practitioner communities. However, empirical research in this area has been beset by inadequate conceptualization and the lack of a validated scale. This study addresses these limitations by theoretically conceptualizing and empirically validating a multidimensional service quality scale in the mHealth context. The findings show that mHealth service quality is a hierarchical, multidimensional, and reflective construct, which consists of three primary dimensions and eight subdimensions. The results also confirm that the mHealth service quality scale is more effective at predicting satisfaction …

Mhealth: A Better Alternative For Healthcare In Developing Countries, Saradhi Motamarri, Shahriar Akter, Pradeep Ray, Chung-Li Tseng

Shahriar Akter

Propelled by the continual improvements in mobile wireless communications, mobile health (mHealth) is emerging as a significant player in addition to conventional services. Health care Researchers have focused on quality which is an antecedent to service design. There is a significant gap in the literature with respect to both inter and intra health care service delivery systems. A quantitative comparison of health care services provides insights into whether service alternatives are distinguishable from each other and if so, what factors contribute to the differentiation from the patients' perspective. With this motivation, a multiple discriminant analysis is performed on various health …

Economics As A Cultural System, Raymond Benton

Raymond Benton Jr.

This article is an attempt to think about economic theory. The vehicle for thinking about it will be anthropology's concept of culture; the end result will be to suggest that economics is a cultural system, more specifically, that economics is a sacred cultural system. In order to give expression to this view it will be necessary to first sketch the concept of culture as created and historically transmitted systems of symbols and meanings. The argument has been brief and suggestive rather than long and decisive; more exploratory than conclusive. If it is correct, or at least correct in its orientation, …

Acute Effects Of Whole-Body Vibration On Lower Extremity Muscle Performance In Persons With Multiple Sclerosis, Kurt Jackson, Harold Merriman, Paul Vanderburgh, C. Brahler

C. Jayne Brahler

Background and Purpose: Whole-body vibration (WBV) is a relatively new form of exercise training that may influence muscle performance. This study investigated the acute effects of high (26 Hz) and low (2 Hz) frequency WBV on isometric muscle torque of the quadriceps and hamstrings in persons with multiple sclerosis (MS).

Participants and Method: Fifteen individuals (mean age = 54.6 years, SD = 9.6) with MS and Expanded Disability Status Scale (EDSS) scores ranging from 0-6.5 (mean = 4.2, SD = 2.3) participated in this randomized cross-over study. Following baseline measures of isometric quadricep and hamstring torque, subjects were exposed to …

Review Of The Livelihood Of Man By Karl Polanyi, Raymond Benton

Raymond Benton Jr.

A review of The Livelihood of Man by Karl Polanyi is presented.

Modeling The Effects Of Quality In A Transformative Health Service, Shahriar Akter, Umme Hani

Shahriar Akter

Understanding the effects of service quality on economic (i.e., continuance intentions) and social (i.e., quality of life) outcomes is critical to extend the focus of transformative service research. This study specifies mHealth as a transformative service and models the impact of its overall quality on satisfaction, continuance intentions and quality of life. Based on cognition - affective - conation chain, the conceptual model explicitly identifies convenience, confidence, cooperation, care and concern as the primary dimensions of mHealth service quality. The study validates the higher-order quality model and its association with subsequent latent variables using PLS path modeling. The findings confirm …

Serving The Poor By Marketing Information: Developing A Sustainable Village Phone Model In Bangladesh, Dr. Shahriar Akter, Jay Rajasekera, M. Rahman

Shahriar Akter

No abstract provided.

The Impact Of Mobile Amusement Information On Use Behavior, Satisfaction, And Loyalty, Fumiyo Kondo, Jiro Hirata, Shahriar Akter

Shahriar Akter

The relationship between satisfaction and loyalty has been well explored in services marketing or customer relationship management. In this study, the authors studied the relationship of 7 types of service variables under “amusement” factor. Amusement is one of the three factors extracted from 21 mobile information services. Among many different frameworks of satisfaction-loyalty, we used the framework of “past use behavior” on “satisfaction”, and then of “satisfaction” on “continued use intention” (or loyalty), resulting in a strong support of the existing model with positive significant influence on the both paths. Further, our research reveals that, on the both paths, there …

An Assessment Of M-Health In Developing Countries Using Task Technology Fit Model, Amina Tariq, Shahriar Akter

Shahriar Akter

Health challenges present arguably the most significant barrier to sustainable global development. The introduction of ICT in healthcare, especially the application of mobile communications, has created the potential to transform healthcare delivery by making it more accessible, affordable and effective across the developing world. However, current research into the assessment of mHealth from the perspective of developing countries particularly with community Health workers (CHWs) as primary users continues to be limited. The aim of this study is to analyze the contribution of mHealth in enhancing the performance of the health workers and its alignment with existing workflows to guide its …

The Adoption Of E-Banking In Developing Countries: A Theoretical Model For Smes, Al Riyadh, Dr. Shahriar Akter, Nayeema Islam

Shahriar Akter

No abstract provided.

Modelling The Impact Of Mhealth Service Quality On Satisfaction, Continuance And Quality Of Life, Shahriar Akter, John D'Ambra, Pradeep Ray, Umme Hani

Shahriar Akter

Understanding the impact of service quality on economic and social outcomes is critical to extend the focus of IT service research. This study evaluates the impact of quality on both these dimensions in mHealth using a cross disciplinary approach. The conceptual model is rooted in the traditional cognition-affective-conation chain but explicitly incorporates convenience, confidence, cooperation, care and concern as the primary dimensions of mHealth quality. The model is validated in the context of a business-to-consumer mHealth services using partial least squares path modelling. The results confirm that service quality has both direct and indirect impact on continuance intentions (i.e. economic …

Modeling Quality Dynamics In It Services Management, Dr. Shahriar Akter, John D'Ambra, Pradeep Ray

Shahriar Akter

The increasing importance of information technology (IT) services in the global economy prompts IS researchers to focus on service quality dynamics to capture the critical interaction between human behavior and IT. The purpose of this study is to develop and validate a user perceived IT service quality model for mHealth using a cross-disciplinary approach. The conceptual model is rooted in the traditional cognition (service quality) – affective (satisfaction)– conation (continuance intentions) chain but explicitly identifies three primary dimensions (i.e., system quality, interaction quality and outcome quality) and eight subdimensions (system reliability, system efficiency, system privacy, responsiveness, assurance, empathy, utilitarian benefits …

On The Social Significance Of Large Law Firm Practice, Robert Kagan, Robert Rosen

Robert Kagan

No abstract provided.

Complex Modeling In Marketing Using Component Based Sem, Shahriar Akter, Umme Hani

Shahriar Akter

Structural equation modeling (SEM) is an important tool for marketing researchers to estimate a network of causal relationships linking two or more complex concepts. The PLS approach to SEM, also known as component based SEM, is becoming more prominent in estimating complex models due to its soft modeling assumptions. This study elucidates the use of component based SEM in estimating a complex higher order model with a small sample size. The utility of the approach is illustrated empirically by estimating a third-order, reflective, hierarchical service quality model in the context of mHealth. The findings of the study confirm the conceptual …

Gradual Changes In Repeat Customers' Adoption Behavior Toward Responses To Mobile Direct Mail Coupon Promotions, Fumiyo Kondo, Shen Jian, Dr. Shahriar Akter

Shahriar Akter

No abstract provided.

Planning Versus Doing: An Empirical Research On Cues That Matter For Financial Commitments And Venture Progress (Summary), Jan Brinckmann, Sung Min Kim

Sung Min Kim

A prominent stream of research on business planning has not taken into account the fact that business planning activities are not randomly occurring phenomenon, but choices of entrepreneurs who have specific cognitions shaped by past experiences. Strikingly, while substantial research is devoted to business planning and its outcomes, little is known about the consequences of customer interaction. In this research, we address this research gap by comparing and contrasting antecedents and consequence of customer interaction and business planning as well as their interrelations. We show how the founder’s cognition, education and experience shape their choice to engage in business planning …

User Perceived Service Quality Of M-Health Services In Developing Countries, Shahriar Akter, John D'Ambra, Pradeep Ray

Shahriar Akter

Health challenges present arguably the most significant barrier to sustainable global development. The introduction of ICT in healthcare, especially the application of mobile communications, has created the potential to transform healthcare delivery by making it more accessible, affordable and effective across the developing world. However, there is growing concerns about the quality of such services with regard to the robustness of the service delivery platform, knowledge and competence of the provider, privacy and security of information and above all, their effects on satisfaction, future use intentions and quality of life. The aim of this paper is to explore, analyze and …

Ftc Activity And Presidential Effects Revisited, Jane Cromartie, Joseph Stewart

Jane S. Cromartie

Economist and former FTC Executive Director Bruce Yandle uses research by Stewart and Cromartie published previously in Presidential Studies Quarterly as a springboard for further analysis of the political economy of the FTC. He provides new data and suggests that perhaps the "party in power" model's attempt to explain regulatory politics should yield to con- gressional and special interest models. Reconsiderations of both studies clarify the meanings of the findings and suggest paths for future research on this topic. It is also suggested that it is probably premature to dispose of Presidential partisanship as a variable for analysis in future …

Review Of Political Economy: Past And Present By Lord Robbins, Raymond Benton

Raymond Benton Jr.

A review of Political Economy: Past and Present by Lord Robbins is presented.