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Full-Text Articles in Business
The Role Of Benchmarking In Establishing Standards For The Evaluation Of Human Resources, Chris Andrews, Chris Hogan
The Role Of Benchmarking In Establishing Standards For The Evaluation Of Human Resources, Chris Andrews, Chris Hogan
Dr Chris Andrews
No abstract provided.
Assessing The Impact Of Response Styles On Cross-Cultural Service Quality Evaluation: A Simplified Approach To Eliminating The Problem, Nina Reynolds, Anne Smith
Assessing The Impact Of Response Styles On Cross-Cultural Service Quality Evaluation: A Simplified Approach To Eliminating The Problem, Nina Reynolds, Anne Smith
Nina Reynolds
With the proliferation of comparative research, it is important to recognize some of the inherent limitations of cross-cultural measurement. This article examines the impact of response styles on substantive conclusions of cross-cultural service quality research. The authors use relatively simple analysis methods in conditions where more sophisticated approaches are unlikely to be robust. They demonstrate how analysis of covariance and partial regression can be used to assess both differences in mean scores and differences in relationships. Their results demonstrate that conclusions drawn from analysis that ignores the potential impact of response styles differ from those drawn when response styles are …
Measuring Cross‐Cultural Service Quality: A Framework For Assessment, Anne Smith, Nina Reynolds
Measuring Cross‐Cultural Service Quality: A Framework For Assessment, Anne Smith, Nina Reynolds
Nina Reynolds
The trend towards internationalisation in many service industries has increased the need for both managers and academics to collect cross-cultural/national consumer-perceived service quality data. Failure to establish cross-cultural equivalence and to detect differences in cross-national response bias will, however, affect data comparability, may invalidate the research results and could therefore lead to incorrect inferences about attitudes and behaviours across national groups. By initially focussing on developments in the mono-cultural service quality literature, a framework is presented whereby academics and managers can assess the potential impact of these international measurement issues. Existing cross-cultural service quality literature is reviewed and the extent …
An Innovative Leadership Effectiveness Measure: Applied Analytic Indicators Of High-Consequence Industry Performance, Brent D. Bowen, Erin E. Bowen, Dean E. Headley, Hatice Küçükönal, Clay Wildt
An Innovative Leadership Effectiveness Measure: Applied Analytic Indicators Of High-Consequence Industry Performance, Brent D. Bowen, Erin E. Bowen, Dean E. Headley, Hatice Küçükönal, Clay Wildt
Erin Bowen
Leadership effectiveness in high-consequence industries has more than a bottom-line fiscal impact; it is linked to critical issues of human safety. Performance, productivity and overall quality of service have to be managed with focus on improvement in systemic safety while simultaneously maintaining a viable and profitable organization. This premise is specifically foremost in the leadership of airline organizations. The Airline Quality Rating has become a recognized and lauded indicator of airline performance in the United States. A valid case is presented herein to confirm that the Airline Quality Rating’s applied analytic methodology effectively provides a tool for assessing organizational leadership. …
Lasting Improvements In Manufacturing Performance: In Search Of A New Theory, Kasra Ferdows, Arnoud De Meyer
Lasting Improvements In Manufacturing Performance: In Search Of A New Theory, Kasra Ferdows, Arnoud De Meyer
Arnoud DE MEYER
Is there a way to avoid trading off one capability for another in manufacturing? The prevailing wisdom says no. But some manufacturers seem to have been able to defy that: compared to their competitors, they have better quality, are more dependable, respond faster to changing market conditions, and in spite of all that, achieve lower costs. How can this be explained? Our aim here is to provide an explanation. We contend that the nature of the trade-offs among manufacturing capabilities is more complex than has been assumed. Depending on the approach taken for developing each capability, the nature of the …
Managerial Focal Points In Manufacturing Strategy, Arnoud De Meyer
Managerial Focal Points In Manufacturing Strategy, Arnoud De Meyer
Arnoud DE MEYER
Through analysis of specific decisions in the management of manufacturing in 163 companies, we have identified the key dimensions along which mort of the differences among manufacturing strategies can be explained. Previous research—mostly based on clinical observations—has focused on describing the typical decision categories in manufacturing strategy. Our large sample has allowed us to move beyond that and focus on the differences among manufacturing strategies. Data were collected by mailed questionnaires as a part of a large research project ‘Manufacturing Futures’. The responses to a list of 35 specific current action programmes in manufacturing were reduced through a principal component …
The Effect Of Financial Status On Earnings Quality Of Chinese-Listed Firms, Feng Li, Indra Abeysekera, Shiguang Ma
The Effect Of Financial Status On Earnings Quality Of Chinese-Listed Firms, Feng Li, Indra Abeysekera, Shiguang Ma
Indra Abeysekera
This article investigates the relation between accounting-based earnings quality attributes and the financial status of Chinese companies listed in Shanghai and Shenzhen stock exchanges from 2005 to 2007 by classifying them as either "healthy" or "bankrupt" firms. The authors find that accruals quality, earnings predictability, and earnings smoothness are significantly different between healthy and bankrupt firms, but not earnings persistence. Additional analysis undertaken indicates that firm categories (healthy, financially distressed, and bankrupt) based on financial status does not indicate distinct differences in earnings quality attributes.
Quality Of Life And Tourism: A Conceptual Framework And Novel Segmentation Base, Sara Dolnicar, Katie Lazarevski, Venkata Yanamandram
Quality Of Life And Tourism: A Conceptual Framework And Novel Segmentation Base, Sara Dolnicar, Katie Lazarevski, Venkata Yanamandram
Venkata Yanamandram
The present study (1) develops a dynamic, individual hierarchical model of the importance of vacations to Quality of Life (QOL), and (2) introduces this concept as a novel segmentation base, acknowledging that not all people want to go on vacation. The proposed Grevillea Model of the Importance of Vacations for Quality of Life is tested empirically by examining 1000 survey responses. Results show that 10% of Australians perceive vacations as critical to QOL. Another 60% perceive vacations add to, but they are not essential to QOL. Practical tourism marketing implications include: (1) vacations are not important to all people; therefore, …
Further Developments In Knowledge Business Modelling - An Inverse Extension Of The Quality Triangle, Lee Styger
Further Developments In Knowledge Business Modelling - An Inverse Extension Of The Quality Triangle, Lee Styger
Lee Styger
Business Modelling has traditionally been poorly executed leading to. This has led to the introduction of partial analysis and detrimental outcomes. There is a long held axiom that, since all business are different, then all business systems are different and as such, no two rules are the same. Early experimentation in "chunking down" classic business models has demonstrated that it is possible to reduce complex concepts into single, almost binary, rules. This paper discusses further developments of the Quality Triangle moving towards Knowledge Business Modelling.
Reducing Quality Supply In A Time Of Value Need, Lee Styger
Reducing Quality Supply In A Time Of Value Need, Lee Styger
Lee Styger
No abstract provided.
An Innovative Leadership Effectiveness Measure: Applied Analytic Indicators Of High-Consequence Industry Performance, Brent D. Bowen, Erin E. Bowen, Dean E. Headley, Hatice Küçükönal, Clay Wildt
An Innovative Leadership Effectiveness Measure: Applied Analytic Indicators Of High-Consequence Industry Performance, Brent D. Bowen, Erin E. Bowen, Dean E. Headley, Hatice Küçükönal, Clay Wildt
Brent Bowen
Leadership effectiveness in high-consequence industries has more than a bottom-line fiscal impact; it is linked to critical issues of human safety. Performance, productivity and overall quality of service have to be managed with focus on improvement in systemic safety while simultaneously maintaining a viable and profitable organization. This premise is specifically foremost in the leadership of airline organizations. The Airline Quality Rating has become a recognized and lauded indicator of airline performance in the United States. A valid case is presented herein to confirm that the Airline Quality Rating’s applied analytic methodology effectively provides a tool for assessing organizational leadership. …
An Examination Of Professional Services Quality As A Mediator Between Interpersonal Communication And Repurchase Intention, Les Kirchmajer, Paul G. Patterson
An Examination Of Professional Services Quality As A Mediator Between Interpersonal Communication And Repurchase Intention, Les Kirchmajer, Paul G. Patterson
Laszlo Kirchmajer
This study examines the role of service quality (SQ) as a mediator between interpersonal communications and repurchase intention in the context of the relationship an individual client has with their personal financial adviser. A new multidimensional scale for interpersonal communications is developed and tested. Three dimensions were identified as: Communications clarity (five items), Social communications (four items), and Information provision (seven items). The results show the communications dimensions play a central role in sharing perceptions of service quality (SQ) and thus repurchase intentions.