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Using The Hierarchical Decision Model (Hdm) To Select A Sustainable Voice Over Internet Protocol (Voip) Provider, Fayez Alsoubaie

Engineering and Technology Management Faculty Publications and Presentations

The continued technological progression has instituted a modification in communication facets. Consequently, the use of the Voice over Internet Protocol (VoIP) has enhanced and technical researchers believe that this innovation will be at the center stage for future phone engagements. VoIP services are offered by different providers depending on the customer's unique personal or corporate requirement. Therefore, firms should undertake extensive researches to determine the most appropriate service providers that would optimize operations and improve productivity. In most cases, the choice of VoIP in a hierarchical organization is influenced by factors such as the number of users within various protocols, …