Business Commons^™

Two Essays On The Role Of Empathy In Consumer Response To User-Generated Content, Mohammadali Koorank Beheshti

Theses and Dissertations in Business Administration

Empathy is known to be the basis of all human interactions and an essential component of human psychology. Empathy includes a cognitive component (perspective-taking) and an affective component (e.g., emotional contagion). The two essays of my dissertation investigate how each of these components of empathy affect consumer responses to user-generated content.

Essay 1: Although both price and online review ratings are important cues in consumers’ product quality judgment, most previous studies have treated price and review ratings as separate inputs into consumer decision-making. The current research shows that the two cues are intertwined, such that consumers’ perception of the same …

How Leader And Follower Mindfulness Relate To Performance And Ocb Through Conversation Quality And Empathy: A Moderated Mediation Model, Arianna White-Levatich

Psychology Theses & Dissertations

Interest within the organizational research community regarding mindfulness has recently surged. Little research, however, has examined how employees’ mindfulness may influence interactions between leaders and followers. This study examined how followers’ trait mindfulness related to two specific aspects of dyadic interactions: leader – member conversational quality (LMCQ) and follower empathy toward a leader. Further, the study examined how this influence extended (via LMCQ and leader-oriented empathy) to task performance and organizational citizenship behavior (OCB), two important workplace outcomes for followers. Leader mindfulness was also expected to have a significant influence on the relationships, in that it was expected to strengthen …