Business Commons^™

Statistical Measurement Of Trees' Similarity, Sahar Sabbaghan, Cecil Eng Huang Chua, Lesley A. Gardner

Business and Information Technology Faculty Research & Creative Works

Diagnostic theories are fundamental to Information Systems practice and are represented in trees. One way of creating diagnostic trees is by employing independent experts to construct such trees and compare them. However, good measures of similarity to compare diagnostic trees have not been identified. This paper presents an analysis of the suitability of various measures of association to determine the similarity of two diagnostic trees using bootstrap simulations. We find that three measures of association, Goodman and Kruskal's Lambda, Cohen's Kappa, and Goodman and Kruskal's Gamma (J Am Stat Assoc 49(268):732-764, 1954) each behave differently depending on what is inconsistent …

The Reinforcing Effects Of Formal Control Enactment In Complex It Projects, Gloria Hui Wen Liu, Cecil Eng Huang Chua

Business and Information Technology Faculty Research & Creative Works

Complex IT projects pose particular challenges for the application of control, because of the dynamism and uncertainty involved. Prior studies suggest self-control can complement formal control within complex projects. However, how managers can enact controlee self-control remains an unsolved question. This paper proposes and investigates how enacted formal control unfolds during the course of an IT project and, in particular, how formal control enactment can promote or hinder controlee self-control. We demonstrate through case studies of a control in two wireless communication product development projects that an enabling control style can induce controlees to act to the benefit of both …

Artificial Intelligence (Ai) Ethics: Ethics Of Ai And Ethical Ai, Keng Siau, Weiyu Wang

Business and Information Technology Faculty Research & Creative Works

Artificial intelligence (AI)-based technology has achieved many great things, such as facial recognition, medical diagnosis, and self-driving cars. AI promises enormous benefits for economic growth, social development, as well as human well-being and safety improvement. However, the low-level of explainability, data biases, data security, data privacy, and ethical problems of AI-based technology pose significant risks for users, developers, humanity, and societies. As AI advances, one critical issue is how to address the ethical and moral challenges associated with AI. Even though the concept of “machine ethics” was proposed around 2006, AI ethics is still in the infancy stage. AI ethics …

Robots On Blockchain: Emergence Of Robotic Service Organizations, Nobuyuki Fukawa

Business and Information Technology Faculty Research & Creative Works

Radical changes in the technological environment have been forcing service providers to consider whether, if so, how to automate any aspects of their services with robots and other emerging technologies. Some service providers have been adopting robotic service assistants, and even creating organizations partially or fully automated by robots. However, some service providers have not been able to fully take advantage of RSAs’ benefits in a way that enhances customer service experiences. We review those challenges of RSAs and discuss the potential application of blockchain technology in governing a robotic service organization, the concept we propose in this study. …

Values Of Artificial Intelligence In Marketing, Yingrui Xi

Masters Theses

“Artificial Intelligence (AI) is causing radical changes in marketing and emerging as a competent assistant supporting all areas of the marketing field. The influences and impacts AI has created in various marketing segments have aroused much interest among marketing professionals and academic scholars. Comprehensive and systematic studies on the values of AI in marketing, however, are still lacking and the existing literature fragmented. This research provides a comprehensive review of the existing literature in the relevant fields as well as a series of systematic interviews using the Value-Focused Thinking approach to understand the values of AI in marketing. This research …

Enabling Flexibility Through Strategic Management Of Complex Engineering Systems, Walter Louis Barnes Ii

Doctoral Dissertations

”Flexibility is a highly desired attribute of many systems operating in changing or uncertain conditions. It is a common theme in complex systems to identify where flexibility is generated within a system and how to model the processes needed to maintain and sustain flexibility. The key research question that is addressed is: how do we create a new definition of workforce flexibility within a human-technology-artificial intelligence environment?

Workforce flexibility is the management of organizational labor capacities and capabilities in operational environments using a broad and diffuse set of tools and approaches to mitigate system imbalances caused by uncertainties or changes. …

Rhetorical Analysis Of Statements Of Purpose (Sps) For Admission To Graduate School: A Shared-Understanding Perspective Of The Sp Genre, Priyanka Ganguly

Masters Theses

"In this study, I analyzed twenty-four statements of purpose (SPs) submitted to the Department of English and Technical Communication at Missouri University of Science and Technology (Missouri S&T) by current and former students. My goal was to determine the applicants' shared understanding of the SP genre. I analyzed the SPs from three dimensions: rhetorical moves, rhetorical appeals (pisteis), and rhetorical style (elocutio).

To understand the rhetorical moves used by the applicants, I analyzed the content of their SPs according to the categories (moves) and codes (steps) validated in my pilot study. To understand the arguments used by the …