Business Commons^™

Emotional Labor And Authentic Leadership, John E. Buckner V

Doctoral Dissertations

Organizational research has begun to once again focus on the importance of emotions in the workplace. In particular, the concept of emotional labor, the management of emotions at work to influence clients and customers, has recently received much attention. While research has addressed the impact of emotional labor on both employees and clients or customers, research has not examined emotional labor within the context of leadership.

Authentic leadership, an emerging construct in the study of leadership, is proposed to relate to emotional labor. Leaders' authentic behavior has been shown to positively impact followers, such as increasing trust in their leader …

Converging Transnational Financial Reporting Standards: Validating The Joint Fasb/Iasb Concept Of Information Quality, Jim Watkins

Doctoral Dissertations

Accelerating cross-border investing activity transformed global financial markets during the latter part of the 20th century. Due to lack of trans-cultural consistency comparability in financial reporting was compromised hindering multinational investment. In light thereof there is a movement afoot among international authorities to converge national financial reporting standards into a single international financial reporting system. In September 2010 Financial Accounting Standards Board and International Accounting Standards Board agreed on a concept of information quality to guide formulation of internationally acceptable financial reporting standards. The Boards' goal is sustenance of local relevance while achieving transnational comparability. Toward that end, instead of …

Valuing Value: Value-In-Use And Marketing Performance, Kevin William James

Doctoral Dissertations

A unified subject matter defines every scientific discipline. Marketing then, like other disciplines, consists of a finite set of core concepts. This dissertation focuses specifically on the core concept of "value" as being among the most central of concepts and more specifically elaborates theoretically on the concept of value-in-use. Historically, marketing's received view suggests customer satisfaction is a key contributor to firm success. However, the extant literature reports a weak relation between customer satisfaction and a firm's organizational performance (Woodruff, 1997). This dissertation makes a theoretical case for value as among the most telling metrics in all of marketing and …

Response Rate And Response Error In Marketing Research, M. Yasemin Ocal Atinc

Doctoral Dissertations

In this study, I investigate the perspectives of marketing researchers views about the two important concepts of survey research, response rate and response bias. I specifically aimed to answer the following questions: Research Question #1: Do marketing researchers separate the concepts of response rate from response bias? Research Question #2: How exactly should data quality be measured? Is it about sample representativeness, minimizing non- response bias or just solely Increasing the response rate? Research Question #3: What are researchers doing to assess and minimize response bias? Research Question #4: Do additional efforts put forth by survey researchers, such as reminder …

Linking Authentic Leadership To Positive Employee Health, Behavioral Engagement, And Job Performance, Yan Liu

Doctoral Dissertations

In recent years, there has been increasing interest in the emerging field of positive organizational behavior. The field of Positive Organizational Behavior (POB) has its roots in the concept of "positive psychology" (Bakker & Schaufeli, 2008) but is more narrowly defined as "the study and application of positively oriented human resources strengths and psychological capacities that can be measured, developed, and effectively managed for performance improvement in today's workplace" (Luthans, 2002, p.698). More and more researchers have begun to emphasize what is right with people rather than focusing on what is wrong with people.

Given this opportunity, this dissertation explicitly …