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Creating A Support System For Online Graduate Students Learning New Software, Marisha C. Kelly Feb 2022

Creating A Support System For Online Graduate Students Learning New Software, Marisha C. Kelly

Transforming Libraries for Graduate Students

This poster outlines strategies for creating a support system for online graduate students learning new software. The Northcentral University (NCU) Library is a 100 percent online library providing services and delivering resources to students in a remote context. According to university facts and figures, approximately 98 percent of students are enrolled in a graduate program and nearly 69 percent of those students are pursuing a doctoral degree. In May 2019, a reference and instruction librarian developed a program to support graduate students learning how to use ProQuest RefWorks, a web-based research management tool. Elements of the program include synchronous options …