Business Commons^™

Determining Patient Satisfaction And Well-Being In Dental Healthcare: Expanding Theoretical Models Through Grounded-Theory Methods, Kristina M. Harrison

Association of Marketing Theory and Practice Proceedings 2022

This research involves examining the antecedents of patient satisfaction in dental healthcare while utilizing a grounded theory approach. We created a model of dental care patient satisfaction and well-being and found that past experiences, expectations, desires, emotions, sensations, co-creation behaviors, relational factors, level of involvement, and level of patient engagement impacts patient satisfaction, which subsequently impacts patient well-being. These findings contribute a theoretical model incorporating extant research on customer and healthcare satisfaction while also providing practical implications for dental service providers to implement in their practices. Future research can expand this study to include the point of view of dental …

Consumer Response To Foundations And Firms When Firms Own Or Sponsor A Foundation, Amanda Swift, Ismail Karabas

Association of Marketing Theory and Practice Proceedings 2020

No abstract provided.

Let Me Upgrade You: Common Measures In Public Health Accreditation Action Plans, Gurleen K. Roberts

Electronic Theses and Dissertations

Objectives: The purpose of this study is to understand the success rates for health departments pursuing and achieving accreditation in version 1.0 and 1.5 of the Public Health Accreditation Board (PHAB) standards and measures. During the accreditation process, health departments that present performance gaps are asked to complete an Action Plan to specify how they plan to improve to meet the desired conformity. This study will highlight specific measures that are often included in Action Plans so that health departments pursuing accreditation can be better prepared to address these common pitfalls.

Methods: This study is a non-experimental, secondary …

Public Health Workforce Perceived Impact Of Emerging Issues In Public Health, Kristie C. Waterfield

Electronic Theses and Dissertations

Background: In an era where public health has been viewed as a global, multi-disciplinary field, the public health workforce has remained united to unfailingly holding fast to the mission of protecting, promoting, and improving the health of the public. However, the practice of public health is consistently evolving, and the workforce is continually facing a mirage of challenges. In order to overcome these challenges, practitioners need to be up-to-date on the necessary knowledge and skills to effectively deliver the core public health services.

Purpose: The purpose of this research was to explore the perceived impact of emerging trends in public …

A Human Resource Approach To Improving An Alternative Break Experience, Mikaela Shupp, Luther T. Denton, Katy Kaesebier

Honors College Theses

Alternative breaks are intensive service experiences that allow students to address social issues while impacting the communities they serve. This thesis examines Georgia Southern University’s Alternative Break Program in depth, specifically the participant selection process. Seven alternative break coordinators of programs across the United States were interviewed in order to evaluate the various participant selection processes used and to determine the main characteristics that these programs seek in participants and site leaders. Through this analysis, it was determined that programs look for site leaders who are flexible, passionate, and responsible. The research also revealed that coordinators look for participants who …

An Integrated Framework For Intersectorality: Nonprofitness And Its Influence On Society And Public Administration Programs, Robbie Robichau, Kandyce M. Fernandez, Patsy B. Kraeger

Department of Public & Nonprofit Studies Faculty Publications

Cross-sector interactions have long occurred in the public delivery of goods, services, and interests. While scholars have often addressed cross-sector interactions using the dimensions of publicness (state) and privateness (market), an intersectoral framework necessitates the understanding and incorporation of nonprofitness to account for the dimensions of nonprofits along the public-private continuum. This article proposes a framework for identifying the dimensions of nonprofits in an intersectoral world and draws on relevant examples to illustrate the presence and influence of nonprofitness. The article then focuses on the future of education in the field of public administration and, in light of the proposed …

Gender Disparity In Professional City Management: Making The Case For Enhancing Leadership Curriculum, Leann Beaty, Trenton J. Davis

Department of Public & Nonprofit Studies Faculty Publications

Professionally trained administrators are critical to the operation and management of governmental agencies. That is particularly true with respect to local government, where city managers are situated at the top of the organizational hierarchy. However, these senior management positions remain largely the domain of males; female represent just 12% of the positions. This disparity, for reasons still unclear, comes to the fore at a time when the field of public administration faces a new set of global challenges, and many in the field have expressed concern about a looming leadership gap. As the world of public administration changes, so must …

Demand Versus Supply: Assessing The Capacity Of Mpa Programs To Satisfy The Growing Need For Professional Management In Local Government, Gerald T. Gabris, Trenton J. Davis, Kimberly L. Nelson

Department of Public & Nonprofit Studies Faculty Publications

This article addresses concerns expressed by members of the International City/ County Management Association (ICMA) regarding whether the supply of qualified local government managers will keep pace with the future demand for this occupation. The authors developed several important observations, which are based on decades of experience with a Master of Public Administration (MPA) program focused on local government management, plus strategic planning experience in over 100 local governments. First, it is likely that the impending retirement of the Baby Boom generation of city managers will cause some supply shortages of professional managers in specific geographical regions of the country. …