Business Commons^™

The Influence Of Employee Engagement On Discretionary Effort And Job Performance In The Cruise Line Customer Contact Center Workplace, Stephen B. Rodoquino Iii

FIU Electronic Theses and Dissertations

This nonexperimental, correlational study examined the relation among job fit,

psychological climate, and employee engagement and discretionary effort and job

performance. An Internet-based self-report survey was administered to a sample of 307

cruise line customer contact center reservation agents. The research hypotheses were

evaluated using correlational and hierarchical regression analytic procedures.

Job fit and psychological climate were linked positively and significantly with

employee engagement and employee engagement accounted for significant variance in

both discretionary effort and job performance. In evaluating the discretionary effort

conceptual model, after statistically controlling for gender, ethnicity and amount of job

experience, the results of the …

Perception Of Travel Motivation And Intention For Chinese Cruise Travelers: Toward An Integrated Model, Tianyu Pan

FIU Electronic Theses and Dissertations

Understanding the decision-making process and predicting cruise consumers behavior are critical. This study develops and tests a structural equation model (SEM) using the Theory of Planned Behavior (TPB) and Motivation – Satisfaction Theory to explain Chinese consumers travel motivation and behavioral intention in the cruise industry. Nine hypotheses were proposed regarding the relationships between second-order factor Motivation, travel satisfaction, and the original TPB constructs. Results of the study demonstrated that the integrated model fits the data relatively well, exploring the driving factors of Chinese consumers to participate in cruise travel. The path weight of every hypothesis is significant, and all …

Accounting Restatements And Audit Committee Director Departures, Wu-Po Liu

FIU Electronic Theses and Dissertations

Audit committees play an important role to ensure the reliability of financial reporting. Audit committee directors could choose to depart if they perceive an increased likelihood of low-quality financial reporting. Moreover, their departures and market reactions could signal misstatement risk and the market’s attitude toward such departures, respectively. This dissertation explores whether the characteristics of audit committee directors are associated with the likelihood of departures before and after the announcement of financial restatements. Specifically, I examine if financial expertise, busyness, tenure, and gender of the directors are associated with such departures, loss of other directorships, and market reactions.

The first …

Workplace Incivility Toward Individuals With Disabilities, Secure Attachment Style, And Mental Health: Focus On Mediator And Moderator Effects, Mia Heikkila

FIU Electronic Theses and Dissertations

Despite the value of workplace civility, civility has been replaced by social exchanges that include statements and behaviors deemed largely unacceptable and undeniably rude. One type of rude behavior that appears innocuous is called workplace incivility, yet incivility disturbs efficient functioning among employees, intensifies work stress, and poses a grave financial hazard to an organization. Literature expressly on incivility toward individuals with disabilities is virtually non-existent, although emerging literature reveals that employees with disabilities are at a greater risk of experiencing workplace mistreatment vis-à-vis employees without disabilities. This quantitative study investigated the role of workplace incivility with respect to individuals …

The Shift From Conspicuous To Inconspicuous Consumption And The Messages Hidden In Plain Sight, Jaclyn Tanenbaum

FIU Electronic Theses and Dissertations

With the growing fragmentation of the luxury consumer market, the increasing mix of conspicuous and inconspicuous products offered by luxury brands, and the overlapping motivations for (in)conspicuous consumption behavior in the marketing literature, this research investigates under which circumstances a luxury consumer will choose to engage in either conspicuous or inconspicuous consumption. Three cross-sectional studies with experimental designs are conducted to test the proposed Triple C Model of (In)Conspicuous Consumption and determine if the proposed model can be used to predict, and ultimately change, consumption behavior among certain luxury consumers. The proposed model purports that construal level, sender cultural capital …

The Association Between Willingness Of Frontline Care Providers’ To Adaptively Use Of Telehealth Technology And Virtual Service Performance In Provider-To-Provider Communication: Quantitative Study, Hyeyoung Hah, Deanna Goldin, Sejin Ha

College of Business Faculty Publications

Background: Telehealth technology can create a disruptive communication environment for frontline care providers who mediate virtual communication with specialists in electronic consultations. As providers are dealing with various technology features when communicating with specialists, their flexible attitude and behaviors to use various telehealth-related technology features can change the outcome of virtual care service.

Objective: The objective of this study is to examine frontline care providers’ technology adaptation behaviors in the electronic consultation context. From the perspective of frontline care providers, we reapply and retest a theoretical model, reflecting a mechanism through which technology users’ personal characteristics and technology adaptation behavior …

Implications Of Non-Equity Financing For Firm Financial Reporting Quality And Information Environment, Md Safayat Hossain

FIU Electronic Theses and Dissertations

Prior studies in accounting and finance have extensively evaluated the way a firm interacts with, and subsequently responds to, its contracting agents under various conditions. Specifically, studies have explored the role of accounting information in mitigating agency conflicts and designing efficient contracts. My dissertation consists of three separate, albeit closely related, studies that extend the prior understanding of contracting relationships by documenting financial reporting outcomes of those relationships.

First, I investigate whether and how the presence of debt in the capital structure improves a firm’s information environment. Empirical findings show that, after controlling for all known confounding factors, debt is …

Information Delivery, User Decision Approach, And Choice Environment: Examining The Effectiveness Of Non-Compensatory And Customization-Based Online Decision Support., Malgorzata Kolotylo

FIU Electronic Theses and Dissertations

Decision support research has largely focused on the mechanics of tool design, with less attention paid to the way the alternatives are presented to the user - that is, the format of the output, how the decision tool design can play a role in it, and the output content (characteristics). Furthermore, little research has examined specific decision contexts and user’s cognitive aspects pertinent to the choice task, and their role during an online purchase. This study addresses these issues by investigating the impact of output format and content of a non-compensatory (NC) tool and a customization-based tool on user’s decision …

Multiple Criteria Decision Models For Nurse-Patient Assignment: Balancing Workload And Continuity Of Care, Haoqiang Jiang

FIU Electronic Theses and Dissertations

Continuity of care is critical for delivering high-quality care, yet has seldom been considered in models supporting nurse-patient assignment decisions within inpatient units. Research in the nursing literature suggests that assigning nurses to patients they have cared for previously can help reduce care-related error rates and increase patient satisfaction. However, it is also essential to ensure that patient workloads are allocated to nursing staff in a balanced manner to avoid overwork and burnout.

This study investigates the tradeoffs associated with the assignment of patients to nurses in inpatient settings under the dual objective of maximizing continuity of care and minimizing …

Community Bank Competition And Distress Events, Alejandro Pacheco

FIU Electronic Theses and Dissertations

The Small Business Job Protection Act of 1996 allows US banks to adopt the Subchapter S status and avoid double taxation. Many banks adopt the Subchapter S status and then transition back to C banks. In our first analysis, we investigate the reasons why these Subchapter S banks convert back to C banks and find that Subchapter S banks that experience financial distress most likely convert to the C status. Post-conversion we observe a marked increase in equity and a decline in risk measures alongside improving profitability ratios. The limit on number of shareholders inherent in Subchapter S banks inhibits …

Essays In Real Estate Securities And Financial Institutions, Zifeng Feng

FIU Electronic Theses and Dissertations

This dissertation consists of three essays that examine aspects of real estate securities and financial institutions.

The first essay examines the relations between Real Estate Investment Trust (REIT) efficiency and operational performance, risk, and stock return. REIT-level operational efficiency is measured as the ratio of operational expenses to revenue, where a higher operational efficiency ratio (OER) indicates a less efficient REIT. For a sample of U.S. equity REITs, operational performance, measured by return on assets as well as return on equity, is negatively associated with previous-year operational efficiency ratios. Results further show that more efficient REITs have lower levels of …

Employee Attribution Of Human Resource Practices And Implications For Commitment, Turnover And Job Performance In Local Government Police, Merlene V. Reid

FIU Electronic Theses and Dissertations

This explanatory, non-experimental study examined the relationship between employees Attribution of HR Practices, organizational commitment, turnover intent and extra-role job performance. Using data from an online, self-report survey of 147 police officers, four hypotheses were tested via SEM, multivariate and multiple regression analyses. Attribution to locus of causality was significantly related to commitment levels, with officers attributing internal causes for any personal, financial impact that arose from pension reforms and overall changes to their compensation packages. Structural equation modeling results also found that HR Attribution drove a significant negative indirect path to turnover intent via affective commitment and a significant …

The Potential Of Blockchain Technology For Health Information Exchange: Experimental Study From Patients’ Perspectives, Pouyan Esmaeil Zadeh, Tala Mirzaei

College of Business Faculty Publications

Background: Nowadays, a number of mechanisms and tools are being used by health care organizations and physicians to electronically exchange the personal health information of patients. The main objectives of different methods of health information exchange (HIE) are to reduce health care costs, minimize medical errors, and improve the coordination of interorganizational information exchange across health care entities. The main challenges associated with the common HIE systems are privacy concerns, security risks, low visibility of system transparency, and lack of patient control. Blockchain technology is likely to disrupt the current information exchange models utilized in the health care industry.

Objective: …

#Fomo: How The Fear Of Missing Out Drives Consumer Purchase Decisions, Michelle Van Solt

FIU Electronic Theses and Dissertations

This research focuses on consumers’ experiential purchase decisions motivated by the fear of missing out (FOMO). I propose that consumers are more likely to attend an event when individuals with whom they have strong (weak) interpersonal ties will be present, because consumers will experience higher (lower) levels of FOMO. The results of one qualitative and four quantitative studies, including a behavioral study, demonstrate that purchase intent is higher when participants imagine that their close friends (i.e., strong ties) will attend, an effect mediated by FOMO and anticipated regret. Furthermore, the type of experience (i.e., ordinary, extraordinary) moderates the relationship of …

Unleashing Crowd Wisdom: Leveraging Cognitive Memory Structures To Increase Quality Of User-Generated Content, Mahed Maddah

FIU Electronic Theses and Dissertations

In recent years, online information sharing platforms have opened new opportunities for people to share information and experiences with each other and with organizations that sponsor these platforms. Increasingly, data consumers, both at the organizational and at the individual level, hope to use these User-Generated Content (UGC) in their decision making. However, recent studies uncovered significant challenges associated with the interfaces used to collect high-quality UGC. While many aspects of the information quality (IQ) of UGC have been studied, the role of data structures in gathering UGC and the nature of shared content have yet to receive attention. UGC is …

Toward A Better Understanding Of The Roles Of Social Exchanges And Psychological Safety On Followers' Change-Oriented Behaviors, Cynthia Saldanha Halliday

FIU Electronic Theses and Dissertations

Organizational change and innovation are critical for business survival and more likely to occur when employees engage in change-oriented behaviors. Previous studies have examined the direct effects of workplace social exchanges on employees’ change-oriented behaviors; however, less attention has been given to the combined effects of these exchanges and the mechanisms by which these relationships occur. In this study, I look at the combined effects of leader-member exchange, trust in team members, and perceived organizational support on voice, innovative, and learning behaviors via psychological safety. In addition, based on the understanding that psychological safety is not always present in the …

What’S On Your Keyboard? A Systematic Review Of The Contamination Of Peripheral Computer Devices In Healthcare Settings, Nicole Ide, Bianca K. Frogner, Cynthia M. Lerouge, Matthew Thompson

College of Business Faculty Publications

Objective To determine the extent and type of microbial contamination of computer peripheral devices used in healthcare settings, evaluate the effectiveness of interventions to reduce contamination of these devices and establish the risk of patient and healthcare worker infection from contaminated devices.

Design Systematic review

Methods We searched four online databases: MEDLINE, CINAHL, Embase and Scopus for articles reporting primary data collection on contamination of computer-related equipment (including keyboards, mice, laptops and tablets) and/or studies demonstrating the effectiveness of a disinfection technique. Pooling of contamination rates was conducted where possible, and narrative synthesis was used to describe the rates of …

The Validity And Reliability Of An Adapted Problem-Solving Inventory (Psi): The Exploration Of Paradoxical Problem-Solving As A Means To Manage Organizational Conflict, Salma A. Hadeed

FIU Electronic Theses and Dissertations

This mixed method research was used to develop and validate an adapted survey that incorporates the paradoxical problem-solving concept under the context of social conflict theory, and to provide employees and employers more creative techniques to manage organizational conflict. One aspect of social conflict theory, problem-solving theory, focused on how individuals respond when confronted with unfamiliar tasks (Newell, Shaw & Simon, 1958a).

A concurrent mixed methods design was used to determine validity and reliability evidence. This study consisted of four phases. Phase one was a qualitative phase that utilized 11 experts, examining for validity evidence of test content. Phase two …

What’S On Your Keyboard? A Systematic Review Of The Contamination Of Peripheral Computer Devices In Healthcare Settings, Nicole Ide, Bianca K. Frogner, Cynthia M. Lerouge, Patrick Vigil, Matthew Thompson

College of Business Faculty Publications

Objective To determine the extent and type of microbial contamination of computer peripheral devices used in healthcare settings, evaluate the effectiveness of interventions to reduce contamination of these devices and establish the risk of patient and healthcare worker infection from contaminated devices.

Design Systematic review

Methods We searched four online databases: MEDLINE, CINAHL, Embase and Scopus for articles reporting primary data collection on contamination of computer-related equipment (including keyboards, mice, laptops and tablets) and/or studies demonstrating the effectiveness of a disinfection technique. Pooling of contamination rates was conducted where possible, and narrative synthesis was used to describe the rates of …