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Interrupting The Workplace: Examining Stressors In An Information Technology Context, Pamela Galluch
Interrupting The Workplace: Examining Stressors In An Information Technology Context, Pamela Galluch
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This dissertation focuses on the negative and positive outcomes of information and communication technology (ICT) in facilitating and reducing stress. The goals of this dissertation are twofold: 1) to deepen our understanding of how ICT-enabled interruptions influence individuals' episodic stress and 2) to examine whether ICTs may also be used to diminish stress evoked by ICT-enabled interruptions. Originating from psychology, the demands control model (Karasek, 1979) is used as an overarching theoretical lens to explain this technology-based duality, where technology serves as both a problem causing and a solution alleviating stress. The demands control model suggests that stressors have their …
What And Why Of Technostress: Technology Antecedents And Implications, Ramakrishna Ayyagari
What And Why Of Technostress: Technology Antecedents And Implications, Ramakrishna Ayyagari
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The Bureau of Labor Statistics (2002) reports that, on average, individuals worked seven hours per week from home in addition to regular work hours. This is made possible by advances in information and communication technologies (ICTs). While the increasing workload is not unusual, it has been related to stress, including the relatively new phenomenon of stress induced by technologies (technostress). Academic literature, popular press and anecdotal evidence suggest that ICTs are responsible for increased stress levels in individuals. However, it is not very clear as to how or why ICTs create stress.
Prior research on technostress has been largely descriptive. …