Business Commons^™

العوامل المؤثرة في تطوُّر إدارة المعرفة وأثرها في منظمات الأعمال, Chaza Hamdan

Al Jinan الجنان

This study aimed to clarify the reality of knowledge management processes in organizations, by trying to understand a concept of KM , objectives ,importance and the way of developing organizations .

The main results of this research were :

-The process of KM is the art of converting intellectual assets to tangible assets , while the human capital is the most important elements of KM

-The concept of KM is not implemented in the Arab world only within narrow limits

-The most important factors of developing the KM are :the internal staff & resources available , and external forces of …

Investigating The Effect Of E-Management On Customer Service Performance, Mohammed A. Elsaadani

AAU Journal of Business and Law مجلة جامعة العين للأعمال والقانون

The present study aims to investigate the effect of e-management on customer service performance for a group of business organizations in Alexandria - Egypt. The directory of Egyptian Ministry of Trade and Industry was surveyed in order to randomly select the participating organizations. 485 businesses randomly selected representing 25% of the total population, of which only 391 organizations expressed their willingness to participate. 263 questionnaires were distributed, but only 226 were collected representing 30% of the study population. Experts comments were used to check the validity of the study instrument, and the reliability of questions was calculated as 93% using …