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Predicting Citizen Satisfaction With Government Services In Belize, Samuel W. Logan

Theses and Dissertations

Assessing the effectiveness of humanitarian assistance and foreign aid has presented a challenge to personnel tasked with these operations. Answering the question "are we winning hearts and minds" has similarly eluded military personnel in Iraq and Afghanistan. This research presents a review of humanitarian assistance and foreign aid conducted by the U.S. government and literature on U.S. military doctrine regarding humanitarian assistance and infrastructure investment. The research builds upon expectancy disconfirmation theory to determine the strongest predictors of citizen satisfaction with government services. Case study data was collected in Belize before and after a U.S. military humanitarian and civil assistance …