Business Commons^™

Effective Communication In The Virtual Environment, Michael Binda

Doctoral Dissertations and Projects

Technology has helped change the way we communicate. The onset of COVID-19 has accelerated the use of technology to communicate. The virtual environment has allowed organizations and stakeholders to communicate utilizing technology regardless of proximity, time, and distance to continue moving the organization forward. The purpose of this qualitative study was to understand effective communication strategies for organizations to adopt and share in order to gain support and engagement from a growing audience of those attending virtual meetings. Organizations and leaders when communicating with consistency, clear, transparent, and authentic communication were the drivers on what leaders and subordinates feel constitutes …

The Lived Experience Of Personnel Adversely Impacted By Toxic Leadership: A Phenomenological Study, Jeremy B. Piasecki

Doctoral Dissertations and Projects

The purpose of this qualitative phenomenological study was to understand the lived experience of personnel adversely impacted by toxic leadership. This topic is important to study because the harassment, bullying, and narcissistic behavior exhibited by toxic leaders and negative environments have severe adverse implications for personnel, such as reduced accomplishments, mental health, lack of trust, and overall wellbeing. In order to further understand the phenomenon, the following research questions guided the study: (a) What is the lived experience of personnel adversely impacted by toxic leadership? (b) How were the personnel impacted by the change in the culture and environment? (c) …

How Organizational Leaders Are Challenged As Their Organizations Move To More Virtual Or Digital Work Environments, Brian Anthony Ziroli

Doctoral Dissertations and Projects

Organizations are moving toward more virtual and remote work environments. The Covid-19 pandemic has exacerbated the need for organizations to be able to operate and grow while some or all their employees work remotely. While this change to work environments has provided some opportunities, it has also presented several challenges to organizational leaders. Research has demonstrated that leaders and managers are challenged with communication issues, including miscommunication, issues with clarity, and issues with information and knowledge sharing; a reduction or loss of employee satisfaction and motivation; lack of employee engagement; issues with onboarding and training; and a reduction in performance …

Research Note: The Frequency Of Third Sector Terms In English-Language Books (Shown In 31 Ngrams), Roger A. Lohmann

Faculty & Staff Scholarship

This research note shows 31 Ngrams that tell us a great deal about the history of a variety of key terms used in contemporary third sector research and, in a number of cases, pinpoint the earliest published uses of the terms and their proximity to other, similar terms.

Mowdoc: A Dataset Of Documents From Taking The Measure Of Work For Building A Latent Semantic Analysis Space, Kim Nimon

Human Resource Development Faculty Publications and Presentations

Introduction

For organizational researchers employing surveys, understanding the semantic link between and among survey items and responses is key. Researchers like Schwarz (1999) have long understood, for example, that item order can impact survey responses. To account for “item wording similarity,” researchers may allow item error variances to correlate (cf. Rich et al., 2010, p. 625). Other researchers, such as Newman et al. (2010), have pointed to semantic similarity between items as support for the premise that work engagement is like old wine in a new bottle.

Recently, organizational researchers (e.g., Arnulf et al., 2014, 2018) …

Grand Theatre Internship: Final Report, Kaitlyn Lonnee

SASAH 4th Year Capstone and Other Projects: Publications

In this final report about her 2020-21 internship at London’s Grand Theatre, Kaitlyn Lonnee discusses the ups and downs of an internship in the world of an international pandemic; the work she completed as a contributor to a souvenir publication meant to document the Grand’s historic multimillion-dollar renovation and modernization by interviewing theatre staff, board members, and donors; the skill sets, lessons, and relationships she has come away from the experience with; the value of internships and community learning experiences; how SASAH contributed to her success in this position; and finally, her plans for the future.

In this presentation about …

Competitive Harm From Vertical Mergers, Herbert J. Hovenkamp

All Faculty Scholarship

The antitrust enforcement Agencies' 2020 Vertical Merger Guidelines introduce a nontechnical application of bargaining theory into the assessment of competitive effects from vertical acquisitions. The economics of such bargaining is complex and can produce skepticism among judges, who might regard its mathematics as overly technical, its game theory as excessively theoretical or speculative, or its assumptions as unrealistic.

However, we have been there before. The introduction of concentration indexes, particularly the HHI, in the Merger Guidelines was initially met with skepticism but gradually they were accepted as judges became more comfortable with them. The same thing very largely happened again …

The Effects Of Absenteeism On Organizational Outcomes: A Principal Component Analysis, Lee L. Hisey

Management Faculty Publications and Presentations

This study surveyed the Louisiana Employer Support of the Guard and Reserve data base to determine the effects of absenteeism on the association between number of customers served by the organization and measures of organizational output, customer satisfaction, and employee behavior. The Principal Component Analysis indicated that quality of the organization’s output, employee’s satisfaction with their work, and training on employee performance are all positively associated with change in the number of customers served.

Law School News: Throw Out The Old Thinking 9-30-2019, Michael M. Bowden

Life of the Law School (1993- )

No abstract provided.

I Landed A U.F.O. On Main Street: An Autoethnography Of The Founding Of An Arts Education Organization In Appalachian Kentucky, Elise L. Kieffer Phd

Faculty & Staff Research and Creative Activity

Abstract: The Appalachian region in the southern mid-west has long been the source of stereotyping for dramatic and political affect. Through the course of nine years as a resident in an Appalachian community in south-central Kentucky, the author experienced life as it is lived by the local people. Through the establishment of an art education organization, the author became entwined with local families and became familiar with the origins of many of those stereotypes. Using autoethnography to interpret her experiences, through the lens of academic research, the author will confront the primary issues that surfaced: the acute designation of outsider …

Clock As A Mediating Technology Of Organization, Melissa Gregg, Tamara Kneese

Media Studies

The clock has long been a social technology, or a way of authorizing a singular source to propel collective activity. This chapter explores whether this social function continues in quite the same way in the wake of digital technology. It investigates the particular role of the clock in the workplace—how a predictable relationship to time accrued value for The Organization as an institutional form. The chapter traces the history of the clock, from factories to the contemporary digital workplace, asking how new technologies have changed the status of the clock as a way of organizing labour and productivity.

Mindfulness And The Risk-Resilience Tradeoff In Organizations, Ravi S. Kudesia, Jochen Reb

Research Collection Lee Kong Chian School Of Business

Through this chapter, we seek to contribute to ongoing discussion about risk, resilience, and how they can be jointly managed (see Linkov, Trump, & Keisler, 2018), particularly in the context of organizations. We start by reviewing the traditional image of organizations. In this traditional image, processes related to risk and resilience are seen as complementary, as these processes pertain to distinct aspects of the organizational environment. We then complicate this theoretical image by introducing five underappreciated ways that risk and resilience processes may not be complementary in practice—because the aspects of the environment to which these processes pertain cannot always …

Understanding Public Relations In The 'Sharing Economy', Anne Gregory, Gregor Halff

Research Collection Lee Kong Chian School Of Business

In spite of the macro-economic impact of the so-called ‘sharing economy’ there is a nearly complete dearth of contributions from the communication academy to its discourse. More attention is overdue, particularly for the conceptual pressure the ‘sharing economy’ is exerting on the public relations function. The authors propose a reconceptualization of public relations by identifying the constitutive aspects of the sharing economy and bringing together the explanatory concepts ‘circuits of commerce’ and ‘viable matches’ from economic sociology and communicative constitution of organizations theory to develop the notions of ‘deliberate disintermediation’ and ‘circuits of communication’ in public relations. The contention is …

Concacaf Strategic Repositioning: Rebuilding Trust In The ‘Beautiful Game’, Michael Goldman, Aaron Burks, Nola Agha

Sport Management

This case presents the strategic repositioning challenge faced by the Confederation of North American, Central American and Caribbean Association Football (CONCACAF) after a period of leadership and strategy instability. It reports the allegations and findings of misconduct, and discusses the steps taken by the new leadership to define a new mission and strategy.

The Organization Of The Future And The Marketing Function: Marketers' Competencies In The Era Of Information Technology, Mario V. González Fuentes

School of Business Faculty Research

The past two decades—and the technology advancements experienced throughout them—have left marketers with a new context that has provided new business opportunities. This new context has prompted a change in the focus of the marketing function and demanded a shift in marketing imperatives and competencies. This chapter provides a comprehensive review of the technological changes experienced by the marketing function in a company, as documented by both scholars and practitioners. It also provides a thorough discussion of the ongoing academic debate regarding the new set of technical skills that have defined employability in the marketing circles for the past couple …

Predicting Attitude Toward Organizational Change, Antonio Manibusan, Sarah Moore

Summer Research

This study examined specific components that influence employee attitude toward organizational change. Prior research tested the effects of organizational identity, cultural readiness to change, age, and tenure as variables that predict attitude toward organizational change. While perception of the change is discussed in past research as another potential variable, it has yet to be examined as a mediating variable between the various components and attitude toward organizational change. In this study, we predicted that the mediating variable, perception of organizational change, affects the relation between organizational identity, cultural readiness to change, age, and tenure, and attitude toward organizational change.

To …

Rethinking Fs-Isac: An It Security Information Sharing Model For The Financial Services Sector, Charles Liu, Humayun Zafar, Yoris A. Au

Faculty and Research Publications

This study examines a critical incentive alignment issue facing FS-ISAC (the information sharing alliance in the financial services industry). Failure to encourage members to share their IT security-related information has seriously undermined the founding rationale of FS-ISAC. Our analysis shows that many information sharing alliances’ membership policies are plagued with the incentive misalignment issue and may result in a “free-riding” or “no information sharing” equilibrium. To address this issue, we propose a new information sharing membership policy that incorporates an insurance option and show that the proposed policy can align members’ incentives and lead to a socially optimal outcome. Moreover, …

The Boss-Employee Relationship: Influence On Job Retention, Maureen L. Mackenzie Ph.D., Darren F. Wallach Mba

Faculty Works: Business (1973-2022)

This research paper explores and reveals the dynamic relationship between employees and their bosses as this relationship influences retention. Employee unhappiness has been cited as a common reason that an employee may leave his or her job; but unfortunately, a boss does not often realize that it is his or her own management style which may cause a valued employee to quit. Bosses who fail to retain their staff, end up costing the company anywhere from 90% to 200% of that employee’s annual salary. A primary conclusion of this research is that managers need to be educated; they are the …

Building A Systems View Of Strategic Discourse Across Organizational Meetings, Brendan O'Rourke, Martin Duffy

Books/Book Chapters

The purpose of this paper is to explore and expand the theoretical resources available to conceptualise organisational strategy meetings as a ‘system’, rather than as singular strategic events or episodes.

The paper begins by reviewing the Meetings literature to explore the existing theoretical guidance on conceptualising meetings as a collective and integrated set of activities, rather than as singular events in isolation of each other. The Systems literature is reviewed to identify concepts which may be adopted to enable a systematised view of meetings. The central focus of the paper is to explore the theoretical ways through which organisations’ meetings …

Organization-Based Social Marketing: An Alternative Approach For Organizations Adopting Sustainable Business Practices, Mary Franks Papakosmas, Gary Noble, John Glynn

Faculty of Commerce - Papers (Archive)

This article conceptualizes a new area for social marketing practitioners by focusing on individual behavior change that might occur within organizations. Organization-Based Social Marketing (OBSM) draws from organization change theory and internal marketing theory, while maintaining social marketing’s focus on beneficial behavior modification. The article argues that as such, OBSM represents a viable approach for organizations seeking to address the increasing demand for change strategies that promote proenvironmental behavior among their employees

Strategic Discourse Across Organizational Meetings:Towards A Systems Perspective., Brendan K. O'Rourke, Martin Duffy

Conference Papers

Strategic Discourse across Organizational meetings: Towards a Systems Perspective Abstract This paper presents a tentative theoretical conception of how organizational meetings may be viewed as a system rather than as individual events. Perspectives from process metaphysics(Langley and Tsoukas, 2010), meso-discourse analysis (Alvesson and Karreman, 2000, 2011) and systems thinking (von Bertalanffy, 1969) are adopted, to explore and expand the theoretical resources available to conceptualise a ‘system of meetings’. The primary data draws from 130+ hours of recorded meeting proceedings, spanning 58 meeting events, from multiple sub-groups within a medium sized company.

Marketing For A Non-Profit, Katerina Foutsitzis

Senior Honors Projects

I am a senior Marketing major, and I wanted to incorporate what I have learned the past four years into my honors project. Acting as a consultant to a local non-profit here in Rhode Island, I developed a marketing plan to help The Welcome House target their local affluent community. The mission of Welcome House is to provide emergency shelter to homeless men, women & families of Washington County, and to provide transitional, supported, permanent, affordable and safe housing to the poor of the community.

Homelessness is becoming a tiring and depressing subject due to its repetitive negative exposure and …

Improving Business Performance Through Effectively Managing Employees, Ross E.L. Poquette

Academic Symposium of Undergraduate Scholarship

Businesses in today’s highly competitive environment need to be aware of the best methods for motivating, training, developing, and promoting a diverse environment in an organization. These methods will be examined in order to gain an understanding of what works well and how the ideal organization implements the methods.

The more motivated an employee is, the better he or she will perform. Therefore, it is essential for management to continuously motivate its workforce. Training and development also play an important role in overall performance. The more an employee is trained, the better he or she can complete tasks. Development decreases …

Global Diffusion Of The Internet Xvi: The Role Of Economic Development And Firm Internationalization In Internet Business Practices, Jonathan W. Whitaker, Nigel Melville, Robert Plice, Jason Dedrick

Management Faculty Publications

Firms from emerging economies are rapidly becoming formidable competitors to established industry leaders from developed economies. Aside from anecdotal reports, there is little scholarly evidence concerning the operational details of how emerging economy firms are becoming competitive with developed economy firms. This article addresses the gap by building on the International Business, Strategy and Information Systems literature, and through an empirical analysis of original survey data for 468 firms across ten countries. We develop three primary empirical findings. First, despite the differences between emerging economy firms and developed economy firms, we find that emerging economy/high internationalization firms use marketing- and …

Collaborative Standards, Voluntary Codes And Industry Self-Regulation, Lawrence J. Lad, Craig B. Caldwell

Scholarship and Professional Work - Business

In a complex, global economy, firms seek a range of mechanisms for addressing regulatory and social movement pressures. This requires an evolution beyond our current models of response to regulation and control. This paper offers ideas on collaborative control and industry self-regulation as alternative mechanisms for addressing regulatory complexity. It explores a range of self-regulatory practices worldwide, proposes a framework for examining its use, potential and limits, and discusses the critical role of third-party organisations in the process.

Staff Council Meeting Minutes, Georgia Southern University, Staff Council

Staff Council Meeting Agenda and Minutes

No abstract provided.

Telling Stories Of Libraries And Leadership, Audrey Defrank

Criss Library Faculty Proceedings & Presentations

A presentation outlining the four frames of leadership and storytelling as they relate to libraries. Leadership Orientation Questionnaire; Overview; Inspiration; Leadership; Reframing Leadership; Structural Frame; Human Resources Frame; Political Frame; Symbolic Frame; Where do you fit in the frame?; Native American Storytelling; Organizations as Cultures; Story Narrative; Telling the Story.

A Scale-Free Theory Of Emergence: Four Sequences Of Emergence Within, Of, And Across Organizations, Benyamin B. Lichtenstein

College of Management Working Papers and Reports

Emergence – the “coming into being” of new processes, structures and entities – is a consequential phenomenon that management scholars have been exploring since Babbage (1832) described the emergence of a division of labor, and Weber (1947) explained the emergence of bureaucratic hierarchy. Emergence is important and unique not only because it occurs at multiple levels within and across organizations, but also because emergence is the process that creates new “levels” of organizing (McKelvey & Lichtenstein, 2007).

People And Process: Making Sense Of Change Management, Patrick M. Dawson

Faculty of Commerce - Papers (Archive)

This paper is about the ways that we seek to manage, steer, resist and make sense of change. It views change as a fluid process that may take unexpected turns. In clarifying what we mean by change and challenging linear stage models, a more dynamic perspective is advocated. A short case study is used to highlight the political aspects of change and to raise critical awareness of some of the key issues that can arise. The paper concludes with some practical guidelines arguing that it is the processual nature of change that makes it both a difficult yet fascinating area …

On The Evolution Of Firm Organization, Smes And Economic Growth In The Usa And Japan, Elias Sanidas

Faculty of Commerce - Papers (Archive)

The evolution of the organization of firms throughout history has only recently been extensively analysed. This evolution, especially in countries like the USA and Japan, i is important to know and understand for many reasons, and in particular for its contribution to economic growth.