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Full-Text Articles in Business
Quality Managment In Services: Analysis And Measurement, Uday Apte, Uday Karmarkar, Richard Pitbladdo
Quality Managment In Services: Analysis And Measurement, Uday Apte, Uday Karmarkar, Richard Pitbladdo
Historical Working Papers
A methodology is proposed for analyzing and measuring service quality that will ensure that services reflect the preferences and expectations of customers.