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Assessing Service Quality In Public And Private Fitness Centers In Greece, Yanni D. Afthinos, George Costa, Nikolas Theodorakis, Dimitrios Gargalianos
Assessing Service Quality In Public And Private Fitness Centers In Greece, Yanni D. Afthinos, George Costa, Nikolas Theodorakis, Dimitrios Gargalianos
Yanni D Afthinos
No abstract provided.
A First Approach To Measure Service Quality In Greek Fitness Centers, Yanni D. Afthinos
A First Approach To Measure Service Quality In Greek Fitness Centers, Yanni D. Afthinos
Yanni D Afthinos
The aim of this paper is to examine the contextual stability of a service quality instrument in an international setting . This study is the first step of a bigger research project that will attempt first to conceptualize and measure service quality in Greek fitness centers, and second to test its relationship with customer satisfaction and behavioral intentions.